This profile has been claimed by the business owner or representative.
Camelback VW
- Car Dealers
- Phoenix, AZ
About this business
Location details
1499 E. Camelback Rd., Phoenix, AZ, 85014, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 9:00 p.m. | |
| Tue | 8:00 a.m. to 9:00 p.m. | |
| Wed | 8:00 a.m. to 9:00 p.m. | |
| Thu | 8:00 a.m. to 9:00 p.m. | |
| Fri | 8:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Randy Ott has always been my service guy always updates on both my cars when they are both in service Camelback Volkswagen only place i would take my vehicles love the team their, ooh technician "celeste" there she the best
Business response:
Thanks for taking the time to write a review! We're thrilled that you enjoyed your experience with our business and we would be happy to assist you again in the future. Please feel free to contact us at anytime with any further questions or inquiries.
I have to leave another shot out to thank Ruben, from financing, for going above and beyond to help me resolve a registration issue. Ruben is super authentic and genuine. He did not avoid my calls, but did what any person with integrity would do. I got my issue resolved and I appreciate that he fell through on his word. This means a lot, especially at a dealership where many may not function this way. Also, another shot out to upper management. They truly are about their customers and work to make sure the customer is 10... read more
Business response:
We're thrilled to hear about your positive experience with our team! It's wonderful to know that Paul, Austin, Steven, and Andrew were able to provide you with the attentive and authentic service we strive for. We're glad we could assist you in making an important life investment and that you felt supported throughout the process. Your kind words are greatly appreciated and we look forward to serving you again in the future. Thank you for choosing us!
I am super impressed with the Service and Sales Dept at Camelback VW. I've had a relationship with Randy for years since taking my Jetta in for routine maintenance and been very pleased. Randy certainly understands the art of customer service and he's a 20 year veteran with lots of knowledge! Randy and team always puts the customer at the forefront of the business and I am proud to be a trusting VW owner. When my car was ready for a lift, that's when I was introduced to the Sales dept to consider buying/trade in options. I q... read more
Business response:
We're thrilled to hear about your positive experience with our Service and Sales Department! It's wonderful to know that Randy and the team have consistently provided exceptional customer service, making your maintenance and purchasing experiences smooth and hassle-free. We truly appreciate your trust and loyalty, and we're grateful for your recommendation. Thank you for being a lifelong customer!
I am super impressed with the Service and Sales Dept at Camelback VW. I've had a relationship with Randy for years since taking my Jetta in for routine maintenance and been very pleased. Randy certainly understands the art of customer service and he's a 20 year veteran with lots of knowledge! Randy and team always puts the customer at the forefront of the business and I am proud to be a trusting VW owner. When my car was ready for a lift, that's when I was introduced to the Sales dept to consider buying/trade in options. I q... read more
Business response:
We're thrilled to hear about your positive experience with our Service and Sales Department! It's wonderful to know that Randy and the team have consistently provided exceptional customer service, making your maintenance and purchasing experiences smooth and hassle-free. We truly appreciate your trust and loyalty, and we're grateful for your recommendation. Thank you for being a lifelong customer!
Being that they did leave me a message here (i just now noticed) I am going to change my rating. Anyone who takes the time to read their business's reveiws and respond to them deserves 5 stars. (although i still think 300-500 dollars for a key to a car that is worth 1000 dollars is RIDICULOUS)
Business response:
We are sorry to hear that you lost your only key and we understand how frustrating that may be. As you have already found, the cost to cut and program an entirely new key when an original isn't available on a vehicle that is no longer manufactured can range from $300-$500. We are more than happy to order you one and work with you on a price, but stating that you will continue to post negative reviews because we will not provide you with a "free" key that you lost is unacceptable. If you would like to work with our team to se... read more
I am astonished that this place has such a low review. We came in the other day to find my girlfriend a car and our sales guy definitely fought for us to get the best deal (even tossed in some free VW shirts) and our finance guy (I am spacing on his name. Younger tall gentleman) got us a solid deal. They were incredibly helpful in a timely manner and we walked out with a good deal in a bad market
Business response:
Thank you for your positive review, Joey!
This is my second time coming to this location for a new car. Back in 2017 Steven helped me immensely when getting out of my car and into a brand new Tiguan at the price point I needed. 4 years later, here I am buying a new car. My old car was having major issues and these guys came through more than I could imagine. Joe, Steven and their team have gone above and beyond for me and I will never go to another place to get my cars. Only here, or where those guys go lol. The best customer service, the best help all around I've e... read more
Business response:
Thank you for your positive feedback, Brittany!
Spencer from service is absolutely amazing. I had my catalytic converter stolen and had to tow car over. Spencer took care of me every step of the way. He was communicative, helped me to collaborate with my insurance, helped me with transpo, and even went out of his way to assist me when the service department was closed. This makes me so happy to have had a VW for the last 20 years. VW never fails to come through. Thank you Spencer, for being such a blessing to me in my time if need. Your kindness will not be forgotten. Ev... read more
Business response:
Every day we strive to be excellent - reviews like yours are always the goal. Thank you Yvonne for taking the time out of your busy day to recognize us.
Yet again this dealership amazes me! We took our 2016 VW Jetta Hybrid into the dealership for service because there was some trouble with the car going forward. We have a warranty but they refused to cover any of the broken parts claiming a pre-existing condition issue because we only recently bought the warranty policy. Amazingly Rex in service along with his manager Frank managed to get VW to pick up the cost of the repair entirely!!! I'm lifelong grateful to Rex and will absolutely never buy anything but a VW! This ... read more
Business response:
Thank you for your positive feedback!
Frequently asked questions about Camelback VW
How is Camelback VW rated?
Camelback VW has a 4 star rating with 2,393 reviews.
When is Camelback VW open?
Camelback VW is open now. It will close at 9:00 p.m.