CARCHEX

Charles B 

on BBB

a year ago

They are sending multiple unsolicited emails to me a day in violation of the CAN-SPAM act. The address listed is a shipping center in Newhall, CA. Avoid them at all cost and report any unsolicited emails you receive. 

Vanessa B 

on BBB

a year ago

I took the car in to be repaired due to a odd consumption issue. When we file the claim the company called check decided that they would not repair the car because they felt as though there was not enough oil in the car. However, I have documents that the oil change was just performed three weeks prior to this issue and they denied the claim for the car to be repaired stating that the car had less oil in it as required and I had all documents of having an all change and I was still denied 

Christopher K 

on BBB

a year ago

Wish I read these before purchasing. Policy should have never been approved. Wasn't notified of change in coverage untill. At time of purchase all vehicle information is given to company for review and processing. They claim not to run carfax on vehicle but only do at time of claim. This is deceptive as they knowingly do so to keep sales and policy holders paying unbeknownst to them that thier cars do not qualify for repair under the contract as to which they are sold. I have a clear and clean nj title in hand but they tell ... read more

Benjamin W 

on BBB

a year ago

They tried calling me four times last night in quick succession. Since the four different numbers were ones I didn't recognize, I didn't answer. This morning, I open my business email to find four different emails about the company trying to reach me, explaining that they are just trying to get back to me regarding my requested quote. 1) I have never requested a quote and 2) In the 48 years of my life, I have never owned the brand of vehicle they are saying I'm requesting a quote for. Fraudulent company! BBB rates this compa... read more

Shelly H 

on BBB

a year ago

This company has good reviews on the surface but don’t be fooled. They will immediately sell your policy to a horrible company without your permission. And your car will not get fixed! My car has been sitting there for 2 weeks with the engine open and the auto shop and I keep calling the company to get work started. Instead they make us wait for adjusters who take over a week to come out and then that isn’t enough, they want to see more parts opened up and more videos. We comply but those videos never seem to make it to the ... read more

James S 

on BBB

a year ago

DON'T BUY! You're sold a song but when you have a claim they make it so uncomfortable with the process. They demanded three years of service records. They all tell you that you can take the car to the dealer but they don't cover OEM parts. On two separate occasions I was told my claim was closed because my mechanic didn't do what was asked but 7:30 that same evening I was told another inspector was being sent out to follow up on my claim. Carchex can't even get their stories straight. They were sued in 2020 and had I found t... read more

Ken H 

on BBB

a year ago

DO NOT BUY. Purchased a service contract and had a claim. Took about a week to get approval for the fix. Problem was diagnosed and info sent in same day. Denied rental car. I got tired of waiting and had them fix it anyway. Paid out of pocket. Got reimbursed minus 250 deductible. I have 100 deductible. Never did get the difference back. Traded in car and canceled contract with about 25% of time and mileage left on contract. Took four months to get an answer that there was no refund do to having a claim. Said I would just tra... read more

Walter P 

on BBB

a year ago

You keep getting emails from them threatening to cancel your contract for lack of payment. I set up auto pay so I shouldn't be getting these emails. 3 times they have done this to me. 

Nacoa H 

on BBB

a year ago

Please DO NOT GET THIS WARRANTY COMPANY!! I was a year into the policy and my A/C compressor went out. I filed a claim and once it GOT TO THE ADJUSTER WHO SUPPOSED TO PAY FOR THE CLAIM THEY DENIED IT! THE ADJUSTERS WILL USE EVERY EXCUSE TO NOT PAY THE CLAIM. I went to 3 different mechanics including the dealership and everyone said the same thing that the A/C compressor was NOT WORKING AND THEY STILL KEPT DENYING THE CLAIM AND THE A/C compressor IS SUPPOSED TO BE COVERED ON MY POLICY. I cancelled with them and I'm waiting on... read more