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CARCHEX
- Automotive
- Cockeysville, MD
About this business
Location details
118 Shawan Rd suite 210, Ste 210, Cockeysville, MD, 21030, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 9:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Adding this review after having it for 2 yrs. I have the titanium extended warranty coverage (by warranty group) on my z4 (had only 20k miles on it) back in 2016 (was very very skeptical until I had to use it). Had a DSC controller malfunction few months after I bought the coverage. No issues by my local BMW dealer in getting carchex to cover (with my deductible + small extra cost that wasn't covered) for the repairs. After 2 yrs (30k miles right now) had a oil leak issue and my BMW dealer called the carchex to get the inspe... read more
Business response:
Mallik, We appreciate you taking the time to share your claims experience! We're also very glad to hear Ken and Corey were able to assist you in setting you up with coverage. Please reach out at any time should you have any questions regarding your plan. We're happy to have you as a CARCHEX customer!
Carchex, has been absolutely phenomenal. I purchased the Titanium warranty for my 2007 BMW 750LI back in 2014 from Ken Park. This guy has been an absolute pleasure to deal with. I had the warranty for about a year and needed to take the car in for a noise coming from the engine compartment. From the time I dropped the car off at the BMW dealer, they sent out an adjuster and approved the repairs for the car with absolutely NO hassels at all. I spoke with my BMW representative and repairs were done. I did pay for the battery r... read more
Business response:
Jonathan, thank you for your business! We appreciate the kind words and glad you enjoyed your experience with CARCHEX.
This is the worst company to deal with. I have sold my covered car and have been trying to get the coverage canceled. I have been passed around 4 times. Each time someone answers the phone, they claim they can't help me because I have an "unlimited mileage" contract and immediately transfer me. The customer service link on their site has a 404 error message so nothing can be sent via that link. In addition about year ago they refused to pay the total cost of a new AC compressor after my mechanic verified the need. I ended up... read more
I am a current Carchex customer. This review is not the route I wanted to take but it seems to be the only way to yield a result. I had a broken air conditioner in my car. I brought it in to get fixed and paid out of pocket. I later submitted a claim on the Carchex website for partial reimbursement. I submitted the claim on May 12 and never hear anything back. After a few weeks I followed up and was connected with ******** **** ******. The reps I spoke with there informed me that Carchex is non responsive but that I can canc... read more
When I traded in my car, Carchex lied to me about when my contract began in order to get out of sending me money. My contract began in 2021 but I was told that, in 2021 instead of beginning, the contract was cancelled. In addition to receiving a reimbursement for a towing expense I incurred, work was done to my car in 2024 and 2025. ******** **** ****** worked for Carchex.
Couldnt even get a quote. The employee was too uncouth, idiotic and unprofessional to work with. ***** kept insulting me and taunting me.
CARCHEX is a complete scam. I encourage people to read all of the one-star reviews and come to their own conclusions. Research will save you money, time, and frustration. In addition, I suggest trying to engage with the website that they have set up to help with your decision. You will find that the website is inoperable. This should be a wonderful clue as to how it will work if you file a claim with them. My experience is just like the others. Long story short, I paid for a warranty and the warranty was not honored when it ... read more
This company is Nothing but trouble it keeps billing my card and I have had a Run around every time I talk to them They had to refund my payment last month now they charged my account again. I just got off the phone and a person told me that the policy is canceled but they never put in a stop payment. He said he would get it fixed but we shall see. Would NOT do any business with them at all.
Carchex is a Scam – Don’t Fall for Their Trap! I purchased a Powertrain Gold warranty (Contract #: ***********) through Carchex, expecting reliable coverage. However, when I needed to file a claim, ******** **** ****** (***), the administrator they assigned, wrongfully denied my valid claim based on incorrect service records that were later corrected by ****** and the repair facility. When I reached out to Carchex, they refused to take any responsibility, claiming they are “just the seller.” They market their warranties as p... read more
Frequently asked questions about CARCHEX
How is CARCHEX rated?
CARCHEX has a 3.2 star rating with 803 reviews.
When is CARCHEX open?
CARCHEX is open now. It will close at 9:00 p.m.