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Caring Hands Animal Hospital - Alexandria

4.5

About this business

Location details

295 South Von Dorn Street, Alexandria, VA, 22304, United States

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WeekdayScheduleStatus
Mon7:30 a.m. to 8:00 p.m.
Tue7:30 a.m. to 8:00 p.m.
Wed7:30 a.m. to 8:00 p.m.
Thu7:30 a.m. to 8:00 p.m.
Fri7:30 a.m. to 8:00 p.m.
Sat8:00 a.m. to 4:00 p.m.
SunClosed
4.5750 reviews
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Rosemary M.'s profile image
Rosemary M. 
rating
4 years ago

The care provided by Dr. Rossi and the staff was exceptional. Our sweet boy, Sultan stopped walking, eating and drinking so rather than take him to our regular vet (Banfield) we tried to get him into the Regional Vet Referral Center in Springfield because we knew he would need some type of imaging that Banfield couldn't handle. We were informed by Regional they were at capacity and would not be taking any new patients. With limited options available, a friend suggest Caring Hands and raved about how great the staff was. We w... read more

Business response:

We know that Sultan meant the world to you, and he will be dearly missed. As Dr. Rossi expressed, we are always here for you and your family should you need anything at all. 

Le R.'s profile image
Le R. 
rating
4 years ago

After reading some of the 1 star reviews, I was hesitant, but I took my granddaughter cat (based on prior good visits), and am so glad that I did! This place is even better!! The staff was excellent! Everyone was very patient, thorough, and kind!!! And.... the doctor was superb!!!! Dr. Brian Neumann is there full time, and he provided excellent care to our cat. He also was very patient and relatable, and took the time to 'hear' me. This was a GREAT experience!!! Thank you!!! Thank you!!! 

Business response:

We really appreciate you taking the time to share your experience. We can't wait to share your feedback with the team and look forward to a lasting relationship THank you for being a part of our Caring Hands family! 

Cassie D.'s profile image
Cassie D. 
rating
4 years ago

We used Caring Hands from 2015-2019, when we moved a little farther away and decided to change vets. BIG MISTAKE. Recently, we had to make a difficult decision to put down our 13.5 lab mix as she was no longer able to stand, go to the bathroom, barely was drinking and not eating normally. We called our "new vet" and they were not able to get us an appointment for 8 days, even after explaining the state our dog was in - they also showed no compassion and I was told the best they could do was the appointment in 8 days or we... read more

Business response:

We are so sorry for the loss of your pet. We know it can be such a hard decision to make and we are honored to have been able to help your family through the process. Please always know we are here for you if you need anything at all. 

Tanya C.'s profile image
Tanya C. 
rating
5 years ago

Caring Hands vets + staff are amazing! When my husband and I adopted our first pup, we took him here and had a great experience. We ended up moving 25 minutes away though, and found a vet closer to us. While they were nice enough, there was a noticeable difference in the overall vibe/dynamic. Through seeking a second opinion back at Caring Hands for our second pup, we saw Dr. Neumann -- he is the BOMB, y'all. When you get someone genuine who really DOES give a sh*t, goes the extra mile to get answers and never makes you fe... read more

Business response:

Wow! Thank you for the awesome 5-star review. We can't wait to share it with our staff and Dr. Neumann - it will absolutely make their day. Please reach out if there is anything we can do for you. Thank you for being a part of our Caring Hands family! 

Kimberlee C.'s profile image
Kimberlee C. 
rating
5 years ago

I have been looking for a vet in the Northern Virginia area for a long time. I had my pets at another in the area several years ago, but they were EXTREMELY expensive. So I had been going to a vet in Fredericksburg. I am also very particular and I like a practice that doesn't act like you are bugging them by asking questions. I had taken my cat in to Caring Hands over in Arlington several months ago for an emergency appointment and felt very comfortable. I knew were we dealing with some kidney issues, but a prior vet had... read more

Business response:

Wow! Thank you so much for sharing your experience with our hospital & Dr. Neumann. We can't wait to share it with the team. We look forward to working with you to provide the very best care for your babies. Welcome to our Caring Hands family! 

Natalie W.'s profile image
Natalie W. 
rating
5 years ago

The staff at this location is great. Scheduling is easy and everyone is always friendly and attentive. Unfortunately, my 4 year old dog Charlotte had multiple medical issues in 2019. She had an oral cyst that needed removal and just a few months later had unrelated health issues that lead to the discovery of a liver shunt. When these issues went beyond general veterinary work, Dr. Snellgrove referred me to specialists that were able to perform the necessary testing and surgeries required. Dr. Snellgrove has been amazing with... read more

Business response:

Thank you so much for taking the time to share your 5-star review! We can't wait to share it with Dr. Snellgrove and the entire team. Please let us know if there is anything we can do for you or your pup. Thank you for being a part of our Caring Hands family! 

Tara H.'s profile image
Tara H. 
rating
5 years ago

I don't leave reviews much, but I have been using CHAH at Van Dorn practically since they opened. Before I was using Alexandria Animal Hospital and I hated the way I felt like I was constantly being guilted into more procedures and expensive care options. Not the case at CHAH. They have taken great care of my dogs every time I go and now with a very elderly dog with complicated medical needs they have been amazing with realistic options for his continued treatments. I also really appreciate the fact that they run "pretty ... read more

Business response:

Thank you so much for the feedback. Please let us know if there is anything we can do for you. Thank you for being a part of our Caring Hands family! 

Wanda W.'s profile image
Wanda W. 
rating
5 years ago

As a refugee from Belle Haven Animal Hospital and Collection Agency, I'm delighted to find there are still such things as friendliness and courtesy in "front desk" staff/reception. (After years at BHAHCA, I thought boorish incompetence was the new normal.) It's also nice to have energetic, attentive, happy veterinary doctors who are more interested in the pet and the customer than in running up the bill. 

Business response:

Thank you so much for taking the time to share your review. We are always here if you ever have any questions or concerns. Thank you for being a part of our Caring Hands family! 

Tess M.'s profile image
Tess M. 
rating
5 years ago

Dr. Wells is awesome! I'm so thankful to have found a friendly and compassionate vet for my pup. I scheduled an appointment because I was nervous about choosing the best age to have my dog neutered. Dr. Wells took the time to answer all of my questions and was very patient throughout. The surgery went great, and Dr. Wells stayed in contact with me afterwards to ensure that my puppy was doing well with his recovery. The front desk and vet techs are always very kind and helpful as well. I highly recommend this office! 

Business response:

We really appreciate you taking the time to share your review with us. Dr. Wells will be so pleased to hear about your feedback. Please let us know if you ever have any questions or concerns we can address. Thank you for being a part of our Caring Hands family! 

Frequently asked questions about Caring Hands Animal Hospital - Alexandria

How is Caring Hands Animal Hospital - Alexandria rated?

Caring Hands Animal Hospital - Alexandria has a 4.5 star rating with 750 reviews. 

When is Caring Hands Animal Hospital - Alexandria open?

Caring Hands Animal Hospital - Alexandria is closed now. It will open at 7:30 a.m.