This profile has been claimed by the business owner or representative.
Carnegie's Cafe
- Laughlin, NV
About this business
Location details
2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directions
Overpriced bland food, terrible service, rude cashier. Three strikes and you're out!
Business response:
It's regrettable to hear about your experience at Carnegie's Cafe. Please feel free to reach out to us at (702) 298-4200 to discuss this further.
For the most part all of our dishes were pretty good. Great value considering you're in a casino. The one very down side is we had two in our party that ordered the corn beef hash. One came out well cooked but the other came hardly cooked at all and was almost raw. Maybe an odd moment by the chef but it left our group unwilling to come back.
Business response:
It's regrettable to hear about the issue with the corned beef hash. We strive to provide quality dishes and will address this with our team. Thank you for your feedback.
Food was undercooked got sick took 20 min to bring back out a steak that was supposed to be well done waiter was no where to be found eggs running with the white not fully cooked ruined my vacation time because I was sick after eating here
Business response:
We are disappointed to hear about your experience at Carnegie’s Cafe Karen. Please excuse any inconvenience. Feel free to reach out to us at (702) 298-4200 to discuss this further.
We went to Carnegie's for the Labor day weekend. We were a party of 16, the supervisor was wonderful in accommodating a large party. Both the supervisor and hostess on Sunday morning (9/1) provided exceptional customer service. Out waitress, Eva, on the other hand was quite rude and lacked customer service skills. To begin, when she initially introduced herself and began taking our order, I mentioned we would be splitting the bill, since the supervisor had already asked, and made it seem as though it was okay. EVA immediatel... read more
Business response:
I want to apologize for your experience at Carnegies on Labor Day weekend. As you've stated, this is not representative of our mission values. Please be assured that the appropriate measures will be taken to assure this behavior is not repeated. When you chose to return, please ask for Travis Owen's, Manager, or myself, Lynda Barela, Asst. Manager. We'll be happy to assist you.
Ordered the nachos and Very Disappointed for a Caesars property to use Can Liquid Cheese, horrible..!!!! The waitstaff never visited the table to check on us after dropping off the food...!!!!?!? No wonder this restaurant has a HORRIBLE SCORE....
Business response:
Please message us your contact information so we can have the correct team research your experience further. We look forward to assisting you. (If left on a site with no DM would need to provide appropriate contact or ask them to DM on social if that's our only option)
Don't waste your time. Expensive and poor quality and service. This is the reason why Laughlin NV is dying.
Business response:
We are sorry to hear about your poor experience, Rick. Please be assured, we share your concern about anything that may detract from your experience at our restaurant. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
What a disgrace the food here is expensive and such low quality, shame on the owners for serving this dog food to all the nice old people who spend money gambling, even the fries where so bad we couldn't even eat half the dish, don't waist your time or money here just go to in n out or outback...
Business response:
We are sorry to hear about your poor experience, Jesse. Please be assured, we share your concern about anything that may detract from your experience at our restaurant. We want nothing more than for you to feel comfortable during your visit. Please email us at the following link so we can have someone follow up accordingly: https://totalrewards.custhelp.com/app/ask_first
I got a coffee at the pool cafe across the hall from Carnegie in the same Tropicana casino and they said "no outside drinks " even though it's from the same casino!!!! I had to throw a full coffee away so we could eat here!!! The food sucked, and the service sucked!!! Don't ever eat here, it's terrible.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Mike. We apologize that your dining experience did not meet your expectations. If you would like to discuss your experience further, feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to assisting you accordingly.
Don't bother. We thought to eat here will staying at the Tropicana but the cattle style entry and order system ruined our appetite. Seemed very "Walmart". Walked over the the bakery in the hotel and the food was acceptable, the cashier wasn't. If you work in the service industry, try to at least fake being pleasant. Not going to repeat my business in this antiquated, run down, poorly laid out establishment again.
Business response:
Our apologies for your poor experience with us, Matthew C.. Please provide your contact information so we can have the correct team look into this further and follow up accordingly. Thank you.
Frequently asked questions about Carnegie's Cafe
How is Carnegie's Cafe rated?
Carnegie's Cafe has a 4.4 star rating with 1,354 reviews.
When is Carnegie's Cafe open?
Carnegie's Cafe is open now. It is open 24/7.