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2121 S Casino Dr, Laughlin, NV, 89029, United States
Get directionsRude!! Jacob the manager needs some customer service classes. Rude and puts all his servers in a bad mood
Business response:
We regret to learn about your experience with our staff. Your feedback is invaluable to us. Please visit https://www.caesars.com/help-and-support for assistance.
Greated by a mean looking brunette woman who seated us but seemed annoyed to do so. We both thanked her but she hurriedly walked away. Our meals were just barely okay. My BLT was just ok, the bread was toasted to much and dry as our Mojave desert and was dangerous to the roof of my mouth and the fries were cold. Hubbys grilled chicken sandwich was flavorless but we ordered more ranch to save it. 5 thick cold onion rings needed ranch to save them. Didn't know the extra ranch was extra and came in tiny cups half full. But our... read more
Business response:
We take your feedback seriously about service and food quality. We're sorry this wasn't the experience you deserved. Please visit https://www.caesars.com/help-and-support to share more details.
Saw a banner advertising "buy one meal and the 2nd is $1." Not worth it. Not a lot of options for the deal. Had the meatloaf...looked like something that came from a factory and not a restaurant. The Tropicana used to a better restaurants...now just food vending machines and subpar food. The Tropicana has gone down hill. Sad!
Business response:
We are disappointed to hear about your experience with our promotional deal and meatloaf quality. Please visit https://www.caesars.com/help-and-support for assistance.
This place has the worst food ive tasted since moving to bullhead and they overcharge for a handful of tater tots and some gravy, this place is absolutely garbage.I've had prison food better than this i asked where are the 2.99 starting specials there not here she pointed to a spot where's the cheapest thing?Was 6.99 on the menu and there's nothing two ninety nine about it.Anywhere it's a lot better to go to in and out burger next door than go there
Business response:
Sorry for any inconvenience you experienced at Carnegie's Cafe. Your feedback is valuable to us. Please feel free to reach out to us at (702) 298-4200 to discuss your concerns further.
If you want to eat cheap this is the place. But the hamburger was no better than McDonald's. The service was a mess since only one server seemed to be working the entire floor. Fries were bland, not good. Atmosphere rather depressing.
Business response:
We regret to learn about your experience at Carnegie's Cafe. Your feedback helps us improve. Thank you for sharing your thoughts.
The service was great but the food was another story. They have a breakfast buffet that is $9.99 if you have a Caesars rewards card. For the Saturday buffet, the blueberry pancakes were advertised as fluffy, but were flat thin and uninspired. Absolutely worst potatoes I've ever had, little squares that were not crispy or soft, but we're actually chewy, a horrible texture that I couldn't force myself to eat. They had some yogurt and canned fruit and some dry cereal out, but no milk. I asked if I could have milk for the cereal... read more
Business response:
Your feedback is important to us. We apologize for the issues you experienced with the breakfast buffet. Please feel free to reach out to us at (702) 298-4200 to discuss your experience further.
My review is a review of the staff, especially this one very rude waitress named Jasmine who became very bitchy and rude with my wife, because she asked for a printed receipt and it was slapped down in front of her with a "There". My wife and I, booked a reservation for the weekend at the Tropicana Laughlin, for my birthday. As always, we've always enjoyed eating at Carnegies Cafe. Howevever, from the first night eating dinner there, we noticed definitely not the same place. Our first hostess, had no pleasantry, no friendli... read more
Business response:
We are sorry to hear about your mixed experience. We appreciate your feedback about service inconsistencies. Please visit https://www.caesars.com/help-and-support for further assistance.
Don't honor what they advertise food to go you pay gratuity wen you order on line they charge you like $6.00dll worst customer service specially the people at the cash register.
Business response:
Please accept our apologies for the disappointing experience with gratuity charges and service. Visit https://www.caesars.com/help-and-support for assistance.
I went to this restaurant yesterday (10/23). I ordered the pan Asian. It was basically a bowl of rice with a tiny piece of chicken. I went to go pay and have the bill charged to my room and the pen that the manager gave to me didn't work. I tried to have a little mark and before I tried to tell the manager, he literally called me illiterate to me. When I was filled out the rest of the information, him and a guest was belittling me about how I don't know cursive writing. This manager should be fired immediately if this i... read more
Business response:
Please accept our apologies for the experience you had at Carnegie's Cafe. Your feedback is valuable to us. Please feel free to reach out to us at (702) 298-4200 to discuss this further.
Carnegie's Cafe has a 4.5 star rating with 1,688 reviews.
Carnegie's Cafe is open now. It is open 24/7.