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Carol Zink at Waterstone Mortgage NMLS #158936

5.0
  • Mortgage Lenders
  • Concord, NH
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About this business

FinanceMortgage Lenders

Carol has assisted and served her clients in the mortgage industry since 2002. She works closely with buyers and their Realtors to make sure the loan process is as enjoyable and stress-free as possible. Because Waterstone Mortgage’s business model is purchase-focused, Carol and her team have the support needed to lead families into homeownership in an always-evolving market. Because of this care over the years, she has built a 100% referral-based business. Carol has also developed strong relationships with other professiona... read more

Location details

87 South Main Street, Concord, NH, 03301, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
5.0214 reviews
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Arthur E.'s profile image
Arthur E. 
on Birdeye

a year ago

We worked mostly with Carol Zink-Mailloux and Miranda Humphrey. They were both amazing, very responsive to emails, calls and texts. This is the second time we have used Waterstone mortgage. One in Florida and this time in New Hampshire. We received the same quality service from both locations. Will recommend if anyone we know is looking. 

Business response:

Thank you for your review, Arthur! The team and I were thrilled we were able to provide you with a positive experience. We look forward to working with you again when the time to refinance or buy a new home is right. Keep in touch.  

Jamie C.'s profile image
Jamie C. 
on Birdeye

a year ago

It was made so easy because of how quickly my questions were answered. I also appreciated how all documents were collected online and it was very simple to find out if anything was missing. Additionally, it was super easy to refer to drafts and documents when we needed more information. Carol was fantastic at easing my worries through this whole process! 

Business response:

Thank you for your kind review, Jamie! Treating my borrowers with the highest level of respect is my number one goal. It was my pleasure to serve you.  

Keith B.'s profile image
Keith B. 
on Birdeye

a year ago

Carol has been knowledgeable and patient during our purchase. She was available at all times day and night along with weekends. She was able to keep the purchasing process on track. The support she had from her team was flawless. We appreciate everything Carol had done to make our purchase successful. 

Business response:

Thank you for your review, Keith! The team and I were thrilled we were able to provide you with a positive homebuying experience. We look forward to working with you again when the time to refinance or buy a new home is right. Keep in touch.  

Sangeeta M.'s profile image
Sangeeta M. 
on Birdeye

2 years ago

I am very deeply touched and grateful for Carol patiently assisting me for a whole two years. With her support and guidance throughout the process, including proper guidance and training, this was the first time purchasing a property independently, and she made it possible for me to achieve the impossible. She performed with good leadership, teamwork, and collaboration. She was always so transparent about the costs and fees involved in securing a mortgage and was willing to walk you through the process. She stepped up to the... read more

Business response:

Thank you for taking the time to write this review, Sangeeta! Providing excellent customer service, throughout the process, is always our top priority. We're glad you received nothing but the best from Carol and her team.  

Logan  & Stephanie M.'s profile image
Logan & Stephanie M. 
on Birdeye

2 years ago

I can't say enough wonderful things about my experience with Carol and her team. We had a complicated and long closing process. Carol was patient and helpful from start to finish. I really feel like we won the lottery working with her! Everyone is great. 

Juan and Heather Ruiz V.'s profile image
Juan and Heather Ruiz V. 
on Birdeye

2 years ago

Carol Zink-Mailloux was great the entire process. She kept us updated on every step of the process and answered any questions we had. Bonnie Fore and Rebecca Wood were also incredible. As a team all 3 worked so well together and communication was great. We had to switch banks weeks after putting in our offer due to a major delay in getting an appraiser out (8+ weeks). Needless to say we were stressed and nervous we would lose our home. All that fear subsided after the initial call with Carol. She reassured us and set realist... read more

Divy Luther &  Daniel B.'s profile image
Divy Luther & Daniel B. 
on Birdeye

2 years ago

Carol was quick to get back to us on any questions we had. It was a pleasure to work with Carol! 

Jerrod  & Kristin F.'s profile image
Jerrod & Kristin F. 
on Birdeye

2 years ago

The whole process was simple and straightforward. Good communications and tools to make everything clear and make closing a breeze. Thanks again! 

Maureen McAuliffe  & Thomas J.'s profile image
Maureen McAuliffe & Thomas J. 
on Birdeye

2 years ago

Everyone was phenomenal in this process. It’s extremely daunting going into something you have no knowledge of. Everything was super transparent, and always felt comfortable asking questions. The whole team was extremely professional and amazing! 

Business response:

Thank you for your review, Maureen! The team and I were thrilled we were able to provide you with a positive experience. We look forward to working with you again when the time to refinance or buy a new home is right. Keep in touch.  

Frequently asked questions about Carol Zink at Waterstone Mortgage NMLS #158936

How is Carol Zink at Waterstone Mortgage NMLS #158936 rated?

Carol Zink at Waterstone Mortgage NMLS #158936 has a 5 star rating with 214 reviews. 

When is Carol Zink at Waterstone Mortgage NMLS #158936 open?

Carol Zink at Waterstone Mortgage NMLS #158936 is closed now. It will open tomorrow at 9:00 a.m. 

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