CenterPoint Energy's Home Service Plus

William W. 

on Yelp

a month ago

Our central air conditioning completely quit working. House interior temp maxed-out at 95F (wife and I are 80 yr old). CPE tech sent out several days after they were notified. Parts ordered (fan motor) and a few more days for delivery/install. Central air worked for one day, then quit. Fuse on circuit board in furnace keeps-on failing. This is day 'eight' and AC still not working. CPE says earliest appointment is several more days. There seems to be no way to accelerate getting repair person to fix problem (we've exhausted p... read more

Paul N. 

on Yelp

4 months ago

How can you complain about an organization that is run by a monopoly thought I would press the easy button yesterday by having certain Home Service Plus come out and replace a water heater. Relatively simple task the group that showed up, took the old water heater out and brought a new water heater in. They appear to have connected the water line in the waterline out in the gas line to the water heater. Somewhere beyond that they were obviously distracted and left the property not long after removing the old unit I come to f... read more

Debbie M. 

on Yelp

5 months ago

A young man named Jeff Pickens was at my 95 year old dad's house today to work on a furnace that isnt working properly. We woke up to 62 degrees and falling this morning. Jeff was so kind and patient as my dad is a talker... he checked everything, explained it all clearly to my dad and myself. Jeff was courteous, organized, clean, and most importantly the furnace was working great when he left. Thank you so much Jeff! Job well done and you made an old man happy! 

Jesse M. 

on Yelp

6 months ago

Worst company imaginable, turned my gas off during the coldest time of the year -2 for no reason, and then tried to reconnect they wanted to charged me 50$, then nobody showed up when I paid the same day fee, then the next day nobody showed up 5 days after paying the same day my gas is still not on absolutely disgusting they can turn my gas off in freezing weather for no reason and then have the audacity to try and charge me and not show up This is the worst company I have ever had to deal with it's a shame they have a monop... read more

Lindsey L. 

on Yelp

7 months ago

I've been paying for service plus for 25 years, but no longer sure why... Called a week ago to schedule a service for my dryer. We set the appointment for Sunday between 8-12. 12:30 rolls around, and no word/no show, so I call. Turns out they rescheduled my appointment for the next day and didn't bother telling me. No one in the house will be available the entire week, but they didn't bother asking to confirm. Were they thinking they could just show up the following day, then what would they do when no one's home? I wouldn't... read more

Katie J. 

on Yelp

a year ago

My furnace went out this week in sub zero temperatures. It took them 2 solid days to get out and fix it. My house was 46 degrees for 2 days! Day after it got fixed I of course had a pipe burst in my basement. Thousands of dollars of damage. Massive headache and expense. Wish so much I didn't trust them to help me when they left me hanging like that!!!! My real rating is in the negatives just like the temperature when they didn't fix my furnace!!!! 

Chad W. 

on Yelp

a year ago

Their customer services is terrible. Every time you call there is a lengthy automated line and it is extremely difficult to get a person on the phone. When you do finally talk to a person, you have to repeat yourself constantly because they don't listen, and then they tell you they can't help you with the most basic things. Their technicians are constantly unprofessional. Half of them refuse to do the job they were assigned to come out for, and one of them just came and bit my wife's head off verbally because he had to order... read more

Jeff M. 

on Yelp

a year ago

Once again we're held hostage by an appointment. It's 5:30 pm and no call no show so far for an 8 to 4 annual furnace check. Not the first time, including repair appointments. About to see what local appliance repair companies have to offer. My time means nothing to Centerpoint so I'm thinking my money needs to go somewhere else. 

Gary F. 

on Yelp

a year ago

Do not waste your money getting Home Service Plus! it's a complete rip-off trust me. Our refrigerator works just fine. However, we have one little issues with the freezer freezing up. And now we're being told that is not fixable, after spending more than $6,777 in the last 9 year, with only about three or four service calls. it's definitely not worth the money, and they do not respect your time as well. And Joe, the service technician that came out to our house has unconscious bias. I don't think he likes coming in homes, th... read more