CenterPoint Energy's Home Service Plus

Anne S 

on BBB

a year ago

I had an issue with my brothers CenterPoint Energy bill in Mn, he had passed away and once I sold his place placed an online request to cancel the service as of the closing date. That didn’t happen, the person who bought the home didn’t call until 7 days after closing to start his service and in dealing with CenterPoint via email (many many different emails and I even sent a copy of the closing paperwork showing the date we closed and the new owners information) they wouldn’t change anything and stated I would have to pay th... read more

Randy F 

on BBB

2 years ago

We had our stove repaired last night by Christian and we were so happy with the service we got! He was very knowledgeable, kind, and very respectful of our appliance not to scratch or bump anything! We have been customers for 45 years and we both have to say he was the Best! I hope we get him again! Randy & Dee Maple Grove Mn 

Bobbie K 

on BBB

2 years ago

Had a Home Service Plus appointment scheduled. Received a call when the technician was on the way. Got home and he was already there, but waited for me. He told me what he thought the issue was before here even got in there house. He was spot on and had it fixed in 10 minutes, then went above and beyond to do an inspection. Great job CPE HSP! Could not be happier with them! 

Patricia Z 

on BBB

2 years ago

Great job!! Very polite!! Took time to explain what he was going to do?? Definitely recommend your services he was a great representative!!! 

Cyndi D 

on BBB

2 years ago

Hugo was more than professional and very kind. He went the extra mile to make sure everything was good. 

Mariona T 

on BBB

2 years ago

Hugo was the nicest service technician i’ve invited into my home. He was very informative and professional. He helped me with my HVAC troubles and was very kind. 

Brent B 

on BBB

2 years ago

Huge came to our home and was very professional, explained everything to me and I could not be happier with how respectful and nice he was. Our problem was bigger than what could be fixed, but having an employee with Integrety who can deliver bad news and show compassion made me instantly like him. Please keep him and promote him because he is special. Never met him before, but I am glad I did. Regards, ** ****** * ********* 

Elle N 

on BBB

3 weeks ago

Horrible customer service. You have to purchase a plan on top of a service fee to have someone come and relight your pilot light on your furnace. Nickel and diming customers when it is a utility company that tells you to call about gas issues at your home to be safe, really don’t care about their customers unless you’re paying monthly. Gross business practices. You should be ashamed of yourselves. 

Jordan S 

on BBB

3 months ago

Extremely poor customer service. It’s a huge hassle to get any type of help, information, or solutions to issues. I had a return check fee occur in December. I called to see what happened and got it fixed. I was told they would do a courtesy and waive the $10 fee. I added a new bank account and double checked it was correct. I selected this new bank account. CenterPoint then tried to draw the payment from the incorrect account (not the one I had selected). They charged me a return fee again despite it being their fault. I re... read more