CenterPoint Energy's Home Service Plus

Katie J. 

on Yelp

2 years ago

My furnace went out this week in sub zero temperatures. It took them 2 solid days to get out and fix it. My house was 46 degrees for 2 days! Day after it got fixed I of course had a pipe burst in my basement. Thousands of dollars of damage. Massive headache and expense. Wish so much I didn't trust them to help me when they left me hanging like that!!!! My real rating is in the negatives just like the temperature when they didn't fix my furnace!!!! 

Chad W. 

on Yelp

2 years ago

Their customer services is terrible. Every time you call there is a lengthy automated line and it is extremely difficult to get a person on the phone. When you do finally talk to a person, you have to repeat yourself constantly because they don't listen, and then they tell you they can't help you with the most basic things. Their technicians are constantly unprofessional. Half of them refuse to do the job they were assigned to come out for, and one of them just came and bit my wife's head off verbally because he had to order... read more

Jeff M. 

on Yelp

3 years ago

Once again we're held hostage by an appointment. It's 5:30 pm and no call no show so far for an 8 to 4 annual furnace check. Not the first time, including repair appointments. About to see what local appliance repair companies have to offer. My time means nothing to Centerpoint so I'm thinking my money needs to go somewhere else. 

Gary F. 

on Yelp

3 years ago

Do not waste your money getting Home Service Plus! it's a complete rip-off trust me. Our refrigerator works just fine. However, we have one little issues with the freezer freezing up. And now we're being told that is not fixable, after spending more than $6,777 in the last 9 year, with only about three or four service calls. it's definitely not worth the money, and they do not respect your time as well. And Joe, the service technician that came out to our house has unconscious bias. I don't think he likes coming in homes, th... read more

Doug L. 

on Yelp

3 years ago

Great job on AC repair on 9/2/2023 Tech went well above and beyond the call. Thanks Kou #9377 well done 

Rob R. 

on Yelp

3 years ago

Worst Experience Ever! We have paid for their total replacement plan for "YEARS" now, only to finally utilize an AC replacement. We had at least 4 visits the past year for service, always able to prolong the life by recharging. At the end of last summer, we had one particular rep, Tou, who was very friendly and helpful condemn the unit, as the leak had gotten worse. With summer finished and unit still working (albeit internal leak) we were in contact with a Centerpoint Sales Rep (Brian) who said customers normally only have ... read more

Thomas G. 

on Yelp

3 years ago

I am a very long time Service Plus customer who has been sitting in my UN-AIR-CONDITIONED home for 5 days waiting for Service Plus to complete the repair on my air conditioner. The technician's inability to remove the fan blade from my old air conditioner fan motor has resulted in a 5 day wait for Service Plus to repair my air conditioner. While here last Thursday the repair technician called in the part order and reported to me that the part was in fact already in town and should be delivered the next day, last Friday. The ... read more

Andre M. 

on Yelp

3 years ago

ABSOLUTELY WORST SERVICE EVER!! They came and broke my fridge further than it was before the technician (Matt) assured me that they would have to replace it themselves as it was their doing if it couldnt be fixed. They werent able to fix it.... Have been left for a month with a broken fridge and absolutely no one has tried to fix the situation. I have called every day for around 2 weeks just to be put on hold and told they will "call back" and never do... I would advise to NEVER GET THIS SERVICE!! 

Whitney H. 

on Yelp

3 years ago

Bad service and customer service representatives. Waited for over 12 hours ln multiple days to get my AC repaired and washer (previously). However, they failed to show up on 3 different occasions without any updates or calls. They then rescheduled a service time for a time which doesn't work for my schedule. It is over 85° in the house and I have medical issues. I asked the representative for compensation for a hotel room. He said they do not do that. I explained that it's not safe due to the high heat within the house. He o... read more