CenterPoint Energy's Home Service Plus

Gary F. 

on Yelp

2 years ago

Do not waste your money getting Home Service Plus! it's a complete rip-off trust me. Our refrigerator works just fine. However, we have one little issues with the freezer freezing up. And now we're being told that is not fixable, after spending more than $6,777 in the last 9 year, with only about three or four service calls. it's definitely not worth the money, and they do not respect your time as well. And Joe, the service technician that came out to our house has unconscious bias. I don't think he likes coming in homes, th... read more

Doug L. 

on Yelp

2 years ago

Great job on AC repair on 9/2/2023 Tech went well above and beyond the call. Thanks Kou #9377 well done 

Rob R. 

on Yelp

2 years ago

Worst Experience Ever! We have paid for their total replacement plan for "YEARS" now, only to finally utilize an AC replacement. We had at least 4 visits the past year for service, always able to prolong the life by recharging. At the end of last summer, we had one particular rep, Tou, who was very friendly and helpful condemn the unit, as the leak had gotten worse. With summer finished and unit still working (albeit internal leak) we were in contact with a Centerpoint Sales Rep (Brian) who said customers normally only have ... read more

Thomas G. 

on Yelp

2 years ago

I am a very long time Service Plus customer who has been sitting in my UN-AIR-CONDITIONED home for 5 days waiting for Service Plus to complete the repair on my air conditioner. The technician's inability to remove the fan blade from my old air conditioner fan motor has resulted in a 5 day wait for Service Plus to repair my air conditioner. While here last Thursday the repair technician called in the part order and reported to me that the part was in fact already in town and should be delivered the next day, last Friday. The ... read more

Andre M. 

on Yelp

2 years ago

ABSOLUTELY WORST SERVICE EVER!! They came and broke my fridge further than it was before the technician (Matt) assured me that they would have to replace it themselves as it was their doing if it couldnt be fixed. They werent able to fix it.... Have been left for a month with a broken fridge and absolutely no one has tried to fix the situation. I have called every day for around 2 weeks just to be put on hold and told they will "call back" and never do... I would advise to NEVER GET THIS SERVICE!! 

Whitney H. 

on Yelp

2 years ago

Bad service and customer service representatives. Waited for over 12 hours ln multiple days to get my AC repaired and washer (previously). However, they failed to show up on 3 different occasions without any updates or calls. They then rescheduled a service time for a time which doesn't work for my schedule. It is over 85° in the house and I have medical issues. I asked the representative for compensation for a hotel room. He said they do not do that. I explained that it's not safe due to the high heat within the house. He o... read more

Sarah G. 

on Yelp

2 years ago

Once again Home Service Plus has failed in providing service that I pay for month over month. Two months ago, I scheduled the Spring Maintenance service for today. When the tech showed up, he informed me that he could not perform the services because we have a boiler and not a forced air furnace. Apparently it was my fault for not informing them of this, even though they've done service on our boiler in the past. I was given an alternative date which would not work in my schedule so I called Customer Service and was told I'd... read more

Sue S. 

on Yelp

2 years ago

no heat for four days, they did not offer space heaters, changed my appointment and did not tell me from the 24th to the 27th, I have my two sons at home had to go out and purchase space heaters. some rooms have been below 50 some mornings. they seem not to care. service says 24 hours , parts department was closed for the holiday my parts are still being looked for. I have found my own person who will come out the same day. this is the worst customer service. placing people at risk while the weather is freezing outside and n... read more

Martin M. 

on Yelp

2 years ago

When I signed up for Home Service Plus, I was confident I had made a good decision. Unfortunately, my first and last experience proved me wrong. Here is my experience. 1) When I notified HSP, online, that my furnace had stopped working and it was 44 degrees in my home, an automated reply told me I could schedule an appointment in 2 days. The "guarantee" was a technician would arrive between 8 a.m and 11pm. (Do you know of another service provider who requires a 15 hr. wait time?) 2) I rescheduled my day and waited. At 5 pm I... read more