CenterPoint Energy's Home Service Plus

Whitney R. 

on Yelp

3 years ago

Bad service and customer service representatives. Waited for over 12 hours ln multiple days to get my AC repaired and washer (previously). However, they failed to show up on 3 different occasions without any updates or calls. They then rescheduled a service time for a time which doesn't work for my schedule. It is over 85° in the house and I have medical issues. I asked the representative for compensation for a hotel room. He said they do not do that. I explained that it's not safe due to the high heat within the house. He o... read more

Sarah G. 

on Yelp

3 years ago

Once again Home Service Plus has failed in providing service that I pay for month over month. Two months ago, I scheduled the Spring Maintenance service for today. When the tech showed up, he informed me that he could not perform the services because we have a boiler and not a forced air furnace. Apparently it was my fault for not informing them of this, even though they've done service on our boiler in the past. I was given an alternative date which would not work in my schedule so I called Customer Service and was told I'd... read more

Sue S. 

on Yelp

3 years ago

no heat for four days, they did not offer space heaters, changed my appointment and did not tell me from the 24th to the 27th, I have my two sons at home had to go out and purchase space heaters. some rooms have been below 50 some mornings. they seem not to care. service says 24 hours , parts department was closed for the holiday my parts are still being looked for. I have found my own person who will come out the same day. this is the worst customer service. placing people at risk while the weather is freezing outside and n... read more

Martin M. 

on Yelp

3 years ago

When I signed up for Home Service Plus, I was confident I had made a good decision. Unfortunately, my first and last experience proved me wrong. Here is my experience. 1) When I notified HSP, online, that my furnace had stopped working and it was 44 degrees in my home, an automated reply told me I could schedule an appointment in 2 days. The "guarantee" was a technician would arrive between 8 a.m and 11pm. (Do you know of another service provider who requires a 15 hr. wait time?) 2) I rescheduled my day and waited. At 5 pm I... read more

Del D. 

on Yelp

4 years ago

I have 2 homes covered by Centerpoint. Set up an appointment and I had to wait a week for a date. Day comes and they say they'll be out in half an hour. Two hours later, no show. Call the service line three times and find out that some other customer called reporting a gas leak. So they divert the technician but don't notify me. Fact is, I don't even believe them at this point. The tech only had my home left on his schedule for the rest of the day. What they probably did is gave him a share of some other tech's work load. A... read more

Sandra R. 

on Yelp

4 years ago

Great as long as you can wait two weeks for AC repair and 10 days for furnace repair. I might freeze to death before they get here! 

Angela G. 

on Yelp

4 years ago

The people are HORRIBLE!! Since taking over to Total Home Plus (Which we loved and had zero issue with) customer service has TANKED! I've had an open claim with them since JUNE. I called to cancel service and they REFUSE to cancel our service. Since they took over I have had to call more than 1 time per claim to get any one out to our house. This is the cake with MONTHS. They want to reimburse up to X amount which wouldn't not even cover the service I need!! They are crooked!! Telling me that that they are going by the book ... read more

J M. 

on Yelp

4 years ago

I called Center Point to get signed up for the plan and after signing up I asked to make an appointment. I was told to call back the next day and when I did I was told that pre-existing appliance issues were not covered under the plan and that I had to pay. The rep apologized I was given incorrect information and asked if there was anything else he could help me with and I said yes please cancel my HSP plan. 

Tony P. 

on Yelp

4 years ago

Difficult time scheduling appt with center ot techs and when you get one they're either late or don't show, without notification.