CenterPoint Energy's Home Service Plus

Michael S 

on BBB

a year ago

I want to start by saying that the people I have talked to on the phone have been great. Now the bad. Does not call 30 minutes prior to service. Technician Rushes away to next job instead of waiting a few minutes or trying to contact me. Dispatch is unwilling to contact available technicians. I just want to have hot water. I started this process a week ago. It wouldn't surprise me if this company is working their employees to the bone just to milk a little more money out of their guaranteed profit. 

Tami M 

on BBB

a year ago

Had service appointment on furnace 9/23/24 in which a part needed to be ordered. Called back on 9/29 as part had arrived. Appointment was scheduled for same day. Received call in the afternoon (after taking day off of work), indicating the appointment was entered wrong and required expert technician so appointment would need to be rescheduled for today 9/30/24. Received follow-up call 15 minutes later confirming technicians would be arriving early around 8:30am. As 8:30 came/passed today without anyone showing up, I called b... read more

StarkHoldingsLLC O 

on BBB

a year ago

I have tried canceling Center Point Energy Home Service plus 2 times by email indicating that I want service canceled and received claim #'s. I tried calling and never got through to follow up from the email requests and they still charged me the next month even after I canceled autopay prior to them taking out the payment. I sent another email got another claim number, no response again, finally got through by phone and was apologize too then I was told they would back date the termination, I received another claim # (I was... read more

Tim D 

on BBB

a year ago

CenterPoint sent me a letter, said I was past due and owed a $10 late fee because the scheduled ACH payment could not be taken from my bank account due to the death of an account holder. No one died, the bank said CenterPoint did not try to take the payment on the due date. Called CenterPoint customer service and said no problem, they would waive the $10 fee. I paid the current amount due, waited 10 days, the $10 fee is still showing. Called CenterPoint again, now Anna in Customer Service says I would need a letter from my b... read more

Shari S 

on BBB

a year ago

I bought my furnace/air conditioner from Center Point Energy 5 years ago. In the first month we had them out 3 times to fix it. Today I had my tune up scheduled and it was red tagged! That was after my 8 - 8 time frame of waiting and they arrived at 4:30. Then the tech could not service my supplemental furnace so I needed another appointment for tomorrow. Then the main furnace got red tagged and they could not have the same guy that is doing the supplemental furnace repair the main furnace. I couldn’t even get the same time ... read more

Colleen H 

on BBB

a year ago

Center Point Service Plus is TERRIBLE! Every time I schedule service, they cancel, push back or just don't show up! To schedule tune ups, you have to schedule 5 months out. If I could rate them lower I would. I finally have a manager's number to call direct as this is an EVERY TIME occurrence. They charge so much and still cannot get it right. Someone needs to address this issue at the company once and for all. They cannot keep treating their customers this way. It's a Monopoly and they take advantage of their customers. Ano... read more

Xiao W 

on BBB

a year ago

I seldom write reviews but this time I feel I have to say something to let people know about their service. I purchased CenterPoint Energy Home Service Plus, the program turns out to be a joke. My water heater stopped working and it remains nonfunctional since my initial call for service, it has been 3 weeks so far. I still don't have hot water at home. First of all, some technicians are not experienced. The first group of technicians diagnosed it as a failed electrodes and control board. It took 3 days for the ordered parts... read more

Teresa B 

on BBB

a year ago

I purchased a new furnace 18 months ago from centerpoint energy . I have had nothing but problems with the furnace. I have had 6 service calls in 2 winters. The last call was for a gas leak which is very scary and the furnace is only 18 months old. I went 6 days the last time without heat they told me they had to order the part . I told them I have a husband on hospice could we put a rush or something on the part. They told me the parts come usually pretty fast. well 2 days later they could not tell me where the part is no o... read more

Jeremy H 

on BBB

a year ago

I cancelled my Home Service Plus account many months ago on the website. It took it off my accounts on the website. I have continued to be billed however. I was told that I should have called instead of cancelling it in the website. The reps have no record of my HSP cancellations, but it clearly has shown that to be the case on the website. I don't know how long since it was cancelled that I have been charged. I do not remember and I never even received a confirmation email.