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Chelsea Eye Ophthalmology
- Healthcare
- New York, NY
About this business
Location details
157 West 19th St, New York, NY, 10011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 1:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
My experience with this office wasn't pleasant even though the doctor was very nice at first. She saw me for about 5 minutes and prescribed the drug that no pharmacies has. I had to come back and ask for replacement. Front desk was telling me that she is with other client and I have to wait. Mean while, he never went to check and see if the doctor was busy or not. It turned out that she wasn't busy with anyone because I went to her office my self after 40 minutes of wait. The total time I spent there was two hours between wa... read more
I called Dr. Coad's office to schedule a consultation for LASIK. I had gone to another eye surgeon and felt a second opinion was important. I went to my appointment and asked cost of the appointment, and the receptionist could not advise. I figured $200 at most. I waited 30 minutes. Met one technician, waited 30 again then did other tests, waited and didn't speak with Dr. Coad until 6:05 PM. I arrived at 4. I'm a patient person but was certainly displeased at the ridiculously long waits. Then when the $426 bill arrived I was... read more
Business response:
Dear Kathy, We appreciate and understand that insurance can be confusing, especially with "vision" and "medical" plans, and even more when non-covered services such as laser vision correction or advanced technology lens implant surgery is considered. We strive to be transparent in what we do and what our fees are. We are sorry that your entire exam and diagnostics were applied to your deductible. The cost of the appointment is not a factor that can be determined by our front desk. This is a billing and contractual issue th... read more
Lasik, Dr. Coad, Elizabeth (who no longer works here): A+. Never made a better decision in my life. Can see perfectly. Consultation clear and not pushy. Elizabeth was a star and I'm sorry she's no longer working here. EVERYTHING ELSE -- Billing, cleanliness of the actual practice (not the surgery), scheduling, follow-up: D-. What a saga. Want to pay hundreds for an eye infection? Come to this practice! Would rather save your cash for some other method of suffering? Read below to live vicariously through my wonderful experien... read more
Business response:
Dear Lisa, We are happy to hear that you are so pleased with your LASIK surgery! We strive to provide our patients with the best service and care. We understand that medical insurance versus vision insurance can be confusing. We are here to help you. Please give our office a call so that we could assist you better with your concerns. We want you to be happy and not just chuckle!
I am a long-term client and am seriously thinking of leaving. 1) They charge a $75 fee for the refraction test if you want a prescription for your glasses. Insurance companies usually will not reimburse for the refraction test. Why? Because it is not medically necessary. They can do this using a phoropter. As I have been going there for nearly 30 years, they know what my baseline is and what my last prescription was. The $75 they charge is just to off-set the low insurance reimbursements, which quite frankly, they agreed to.... read more
Business response:
Please note that Chelsea Eye Ophthalmology PLLC is primarily a medical/surgical ophthalmologic eye care practice. Our focus is total eye care and our emphasis is on the anterior segment of the eye. This includes cataracts and advanced technology lens implants, refractive procedures such as LASIK, PRK, Visian and lens exchanges. As a medical practice, we do not participate in vision plans but rather, medical insurance plans including most major carriers. These carriers include Blue Cross Blue Shield, United Health Care, Oxfor... read more
This place was no good from start to finish. I set up an appointment via ZocDoc and received an email from them wanting to verify my insurance. They list themselves as accepting my insurance on Zocdoc but ok I send over my insurance card maybe 20 minutes after they sent their email. Fast forward to four days and four emails later no one bothers to respond as to whether or not my insurance is accepted. Mind you I've received emails regarding their fees, etc. but nothing regarding my insurnace. Finally I receive an email, it w... read more
Business response:
Dear Rmr N, We are sorry you feel this way, and we apologize for the delay with getting back to you, we will try harder to get back to patients quicker. We also want to note that before your appointment, we left you a detailed voicemail followed by an email (same email that you mentioned that the COO sent) which states that we accept your insurance and explains there is a refraction fee, in which you also acknowledged receipt of such charges. The statement sent by the COO to our staff with you on the email was merely a way t... read more
THIS IS THE WORST place to go for an actual eye problem or exam. They are more interested in up selling plastic surgery and lasik, making you go through a super obnoxious paperwork process to do so and they run LATE. Like SUPER late. I like doctor's offices that have a bed side manner and actually are happy to have your business and connect with new clients and their needs. Not treat you like you are in the DMV. I went in based on the high google rating that was a horrible mistake. Also please chelsea eye do not reach out to... read more
Business response:
Wow, as the medical/surgical director of Chelsea Eye Ophthalmology for over 30 years, I can assure you that we value our patients and work hard to do our best. We are compassionate and caring. We inform patients in our welcoming letter about their appointments and their expectations such as completing demographic and insurance information. We wish you the best. Christopher Coad, MD, FACS http://www.castleconnolly.com/doctors/profiles/christopher-t-coad-ophthalmology/ https://birdeye.com/chelsea-eye-ophthalmology-14630723169... read more
Horrible experience. First, after receiving no less than 5 reminders for my appointment (email, text, call) they keep me waiting over 40 minutes. Second and most disturbing was the doctor who either didn't care or is incompetent. Didn't properly diagnose me. Fortunately I went to another ophthalmologist for a second opinion and was properly diagnosed. And now in treatment. Never going back. Place does more harm than good. Anthony is my middle name. Will be happy to speak to Philip.
Business response:
Dear Anthony, We tried looking for your chart but cannot find you as a patient here at our practice. As the principal of the practice, I would like to rectify any misunderstanding. Would you kindly give us a call and ask for Phillip or private message us with your phone number so we can call you back? Thank you in advance and looking forward to your reply.
Horrible experience. First, after receiving no less than 5 reminders for my appointment (email, text, call) they keep me waiting over 40 minutes. Second and most disturbing was the doctor who either didn't care or is incompetent. Didn't properly diagnose me. Fortunately I went to another ophthalmologist for a second opinion and was properly diagnosed. And now in treatment. Never going back. Place does more harm than good.
I've never been to a Dr.'s Office that required me to pay $75 for an Rx. We already paid for the exam and used insurance but they withheld the Rx until it was paid. Horrible! Avoid! I'd go to Visionary Optics down the street if you live in Chelsea. Adding to this review to say - no one ever picks up the phone; which makes it a lot hard to resolve billing issues and/or order contact lenses; Lots of back-and-forth and voicemails and being put on hold. Again - I don't know how they are getting away with this - avoid, avoid, avo... read more
Business response:
Please note that Chelsea Eye Ophthalmology PLLC is primarily a medical/surgical ophthalmologic eye care practice. Our focus is total eye care and our emphasis is on the anterior segment. This includes cataracts and advanced technology lens implants, refractive procedures such as LASIK, PRK, Visian and lens exchanges. We care for eyeglass and contact lens related issues. As a medical practice, we do not participate in vision plans but rather, medical insurance plans including most major carriers. These carriers include Blue C... read more
Frequently asked questions about Chelsea Eye Ophthalmology
How is Chelsea Eye Ophthalmology rated?
Chelsea Eye Ophthalmology has a 4.2 star rating with 661 reviews.
When is Chelsea Eye Ophthalmology open?
Chelsea Eye Ophthalmology is open now. It will close at 8:00 p.m.