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Chelsea Eye Ophthalmology
- Healthcare
- New York, NY
About this business
Location details
157 West 19th St, New York, NY, 10011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 8:00 p.m. | |
| Thu | 8:00 a.m. to 8:00 p.m. | |
| Fri | 8:00 a.m. to 1:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I am a long-term client and am seriously thinking of leaving. 1) They charge a $75 fee for the refraction test if you want a prescription for your glasses. Insurance companies usually will not reimburse for the refraction test. Why? Because it is not medically necessary. They can do this using a phoropter. As I have been going there for nearly 30 years, they know what my baseline is and what my last prescription was. The $75 they charge is just to off-set the low insurance reimbursements, which quite frankly, they agreed to.... read more
Business response:
Please note that Chelsea Eye Ophthalmology PLLC is primarily a medical/surgical ophthalmologic eye care practice. Our focus is total eye care and our emphasis is on the anterior segment of the eye. This includes cataracts and advanced technology lens implants, refractive procedures such as LASIK, PRK, Visian and lens exchanges. As a medical practice, we do not participate in vision plans but rather, medical insurance plans including most major carriers. These carriers include Blue Cross Blue Shield, United Health Care, Oxfor... read more
This place was no good from start to finish. I set up an appointment via ZocDoc and received an email from them wanting to verify my insurance. They list themselves as accepting my insurance on Zocdoc but ok I send over my insurance card maybe 20 minutes after they sent their email. Fast forward to four days and four emails later no one bothers to respond as to whether or not my insurance is accepted. Mind you I've received emails regarding their fees, etc. but nothing regarding my insurnace. Finally I receive an email, it w... read more
Business response:
Dear Rmr N, We are sorry you feel this way, and we apologize for the delay with getting back to you, we will try harder to get back to patients quicker. We also want to note that before your appointment, we left you a detailed voicemail followed by an email (same email that you mentioned that the COO sent) which states that we accept your insurance and explains there is a refraction fee, in which you also acknowledged receipt of such charges. The statement sent by the COO to our staff with you on the email was merely a way t... read more
THIS IS THE WORST place to go for an actual eye problem or exam. They are more interested in up selling plastic surgery and lasik, making you go through a super obnoxious paperwork process to do so and they run LATE. Like SUPER late. I like doctor's offices that have a bed side manner and actually are happy to have your business and connect with new clients and their needs. Not treat you like you are in the DMV. I went in based on the high google rating that was a horrible mistake. Also please chelsea eye do not reach out to... read more
Business response:
Wow, as the medical/surgical director of Chelsea Eye Ophthalmology for over 30 years, I can assure you that we value our patients and work hard to do our best. We are compassionate and caring. We inform patients in our welcoming letter about their appointments and their expectations such as completing demographic and insurance information. We wish you the best. Christopher Coad, MD, FACS http://www.castleconnolly.com/doctors/profiles/christopher-t-coad-ophthalmology/ https://birdeye.com/chelsea-eye-ophthalmology-14630723169... read more
Horrible experience. First, after receiving no less than 5 reminders for my appointment (email, text, call) they keep me waiting over 40 minutes. Second and most disturbing was the doctor who either didn't care or is incompetent. Didn't properly diagnose me. Fortunately I went to another ophthalmologist for a second opinion and was properly diagnosed. And now in treatment. Never going back. Place does more harm than good. Anthony is my middle name. Will be happy to speak to Philip.
Business response:
Dear Anthony, We tried looking for your chart but cannot find you as a patient here at our practice. As the principal of the practice, I would like to rectify any misunderstanding. Would you kindly give us a call and ask for Phillip or private message us with your phone number so we can call you back? Thank you in advance and looking forward to your reply.
Horrible experience. First, after receiving no less than 5 reminders for my appointment (email, text, call) they keep me waiting over 40 minutes. Second and most disturbing was the doctor who either didn't care or is incompetent. Didn't properly diagnose me. Fortunately I went to another ophthalmologist for a second opinion and was properly diagnosed. And now in treatment. Never going back. Place does more harm than good.
I've never been to a Dr.'s Office that required me to pay $75 for an Rx. We already paid for the exam and used insurance but they withheld the Rx until it was paid. Horrible! Avoid! I'd go to Visionary Optics down the street if you live in Chelsea. Adding to this review to say - no one ever picks up the phone; which makes it a lot hard to resolve billing issues and/or order contact lenses; Lots of back-and-forth and voicemails and being put on hold. Again - I don't know how they are getting away with this - avoid, avoid, avo... read more
Business response:
Please note that Chelsea Eye Ophthalmology PLLC is primarily a medical/surgical ophthalmologic eye care practice. Our focus is total eye care and our emphasis is on the anterior segment. This includes cataracts and advanced technology lens implants, refractive procedures such as LASIK, PRK, Visian and lens exchanges. We care for eyeglass and contact lens related issues. As a medical practice, we do not participate in vision plans but rather, medical insurance plans including most major carriers. These carriers include Blue C... read more
This was a frustrating, disappointing, first (and last) visit. My optometrist referred me to Dr. Coad because I have some kind of issue with my eye lid. I waited 2 1/2 weeks for an appointment, which was today at 1:30. Beforehand they had me do all the forms re. medical history, contact info, etc. Great, I thought, very efficient. I got there, checked in, and someone did some vision tests on me even though I was clear that I was there for an eyelid issue. OK, he was nice enough. When he was done he told me "now we have to wa... read more
** AN AWFUL EXPERIENCE ** My usual eye doctor is in Long Island, so I thought I'd try some place close by in the city. My appointment was at the end of June. A total mistake. What a nightmare! Despite the space being very pretty, just about everyone in this office is rude, rude, rude and acts like they are annoyed to be there and annoyed to be dealing with you, annoyed that you're even standing there. One receptionist was mildly cordial, the other seemed completely peeved when I asked her to write their fax number for me aft... read more
Business response:
Dear Lisa, Thank you for taking the time out to give us your feedback. Your experience appears atypical. Our staff is caring and helpful. We wish you the best and are happy that we were able to resolve your issues. Thank you in advance for your understanding.
Stay away! I hoped I found a great eye doctor, but in fact they are just scammers. First clues to poor service, their computer to check in is placed next to a window with so much glare you cannot see the screen, and they are ophthalmologists? Second clue, when I walked into the restroom it looked like a 14 year old boy had just finished using it, it was dirty. Third clue, when I finally finished the exam the person in a white coat said the doctor wasn't on location, they'd send my results to me after he reviewed. She was the... read more
Business response:
Dear Tim, Thank you for your valuable input. We appreciate how you looked after the office during your 5+ years of employment at Chelsea Eye Ophthalmology and the excellent care you received at no cost to you. We wish you the best in your future endeavors! Best,
Frequently asked questions about Chelsea Eye Ophthalmology
How is Chelsea Eye Ophthalmology rated?
Chelsea Eye Ophthalmology has a 4.2 star rating with 648 reviews.
When is Chelsea Eye Ophthalmology open?
Chelsea Eye Ophthalmology is closed now. It will open tomorrow at 8:00 a.m.