Choice Home Warranty

Scott R 

on BBB

a year ago

Choice home Warranty sold me a policy Jan. of 2024. read reviews , and the salesman promised fast service, great customer service, the works! I had to make a claim on June 21st of 2024. My first and only claim... nothing... I called them for 2 weeks, and repeatedly was told the claim was escalated. Mind you , this was as simple as a garage door opener...They could not find a technician in my area. They sold me a warranty with no way to honor it? The took o my money, but had no plan in place to cover. They "offered" to let me... read more

Amalia L 

on BBB

a year ago

Ive been with choice home warranty for four years Paid every month never missed a payment In four years I had four services request they denied 2 of them And they increased my monthly payment 

Christopher A 

on BBB

a year ago

If I could give this company zero stars, I would. Please do research and find a different company. Living in ******* in the summer has alot of challenges, among this is the difficulties the heat causes to electrical components. I live in a house with 4 children, 2 dogs, and a terminally ill family member. One of my a/c systems failed, in which I put in a service request. After this, the other one failed due to the added stress on the system. Upon our home reaching high 90's on a 113 degree day, I took parts from both systems... read more

MICHAEL G 

on BBB

a year ago

On June 27th, 2024, I filed a claim regarding an issue with my refrigerator. A claim number was issued, and a tech was scheduled, by CHOICE Home Warranty, to ********** Services, aka AE. The scheduled time frame was June 28th, 2024, between 0800 and 1700 hours. I took the day off from work so my wife would not be home alone with a stranger. We waited all day, but never heard from either of the aforementioned above companies, or a tech. At 1708 hours, I called ********** Services and spoke to a representative that, at first, ... read more

Richard (Skip) D 

on BBB

a year ago

Im dropping CHOICE because their communication process resulted in its unreasonable denial of a legitimate claim. Heres what happenedMy water heating appliance stopped working. Outside temps were around freezing and an immediate fix was needed. I submitted a claim for the water heater thinking that was appropriate. After days of no help they authorized me to use a local plumber of my choosing. The appliance needed to be replaced and it was. I promptly paid the plumber I selected. I submitted the plumbers diagnosis, and its i... read more

Ram B 

on BBB

a year ago

I have choice home warranty from 2022. Reported 5 different claims so far.Claim No 1 - Shower faucet is leaking - Choice service technician came and asked me to order the parts by myself so he can fix it. Escalated the issue. As it is my first claim choice sent different service contractor and they got all the parts and fixed the issue.2. Dishwasher leaking water - Bought this dishwasher in 2018. Choice offerred $250 cash. Escalated and offered $590 Lowes gift card for $900 dishwasher. Now I am stuck with *****. ************... read more

Marie M 

on BBB

a year ago

It has been a month since my ac died. The only thing Choice can tell me is that they have sent emails to the technician. When I call that company, I get an automated system. I spend money and expect results, yet here I am melting in the summer heat with nothing to show for my hard earned money. I have a neighbor who had the same thing happen and their ac was fixed within a week. They have a different warranty company. The technician did not even bother to come to my house on the day of the last appointment. Choice will not a... read more

Yeshweer K 

on BBB

a year ago

Claims are Not handled.My resolution for air conditioner is for the past 3 weeks and yet no response It is all online and you see the same standard message all the time. Contact by phone, system takes the call back number and never received a call yet They have asked me to pay for portion of the money which I did few weeks back too This is horrible, I am spending money on hotel to escape the heat 

Butch W 

on BBB

a year ago

UNBELIVABLE! I can assure you this is the most frustrating company to work with. I truly believe they must pay bonuses to their employees to figure ways to deny a claim. They override a serviceman that has been out to your home and diagnosed the problem and put their (Choice) explanation of the issue. And, oh by the way, that is the basis for denying the claim. Had them come out to repair the dispenser flap on my refrigerator, serviceman found a defective solenoid that was the problem. Had to order the part. Also found there... read more