Choice Home Warranty

Trevor S 

on BBB

a year ago

$600 1 year policy. CHW denied multiple claims for our home.$75 Plumbing - denied for physical damage, argue its cast iron and spontaneously cracks due to normal wear and tear, manager agreed but still denied claim. This took 3 separate technicians over 4 months to finally submit, first 2 techs ghosted and each time we had to argue with CHW to get them to send another out.$75 Electrical 1st claim- timed out 30 days, had power company replace exterior wires and by the time we got back to CHW it was outside window.$75 Electric... read more

Mary B 

on BBB

a year ago

We filed our initial claim June 15, 2024 regarding our washing machine. Part was ordered and then scheduled for installation on July 10. Part received to our home on June 22 as shown on ***** website. We did cancel/reschedule on July 6 and new date for ***** technician was confirmed for the 16th of July. The 16th was a no show by *****. No phone call received, text message or email by Choice Home Warranty or *****. Called ***** on the 16th and was bounced around to four (4) different people (*******, ***, ****) and finally *... read more

Todd M 

on BBB

a year ago

I have a home warranty with them I've had a leaky water heater for 3 weeks they have told me they keep trying to find a technician I live in a town of ******* people I can get a plumber out here in a day or two I have tried their reimbursement option but none of the local plumbers want to work with them all they tell me is they're going to escalate the dispatch it's a water heater leak very simple for someone to come out and take a look I think I am being scammed I'm paying for a service and not getting anything 

Billie H 

on BBB

a year ago

This company is a sham. Called and made a claim about my hot water heater leaking water. April 28th the pro handy fixer company was a no show. When I called they said they no longer work for Choice because they dont pay you. I called Choice to inform them and on May 15th they sent ******* plumbing. Once again they were a no show. I called them and got the exact same story they dont work for them anymore because they dont pay them!! When I tried to reach out to choice this time I was continually hung up on! I was also informe... read more

Mike A 

on BBB

a year ago

0 stars! This company doesn't like to pay their contractors what is owed. And you can't talk to a live person unless they contact you. 

LaTrenda C 

on BBB

a year ago

5/15 Absolute HVAC was authorized to do a work, appointment scheduled for May 30. Choice Home Warranty website does not give you current information about the claim. You have to call in and when you do you don't receive accurate information. I called after authorization and was told they would call me but they didn't until I called them on June 15 after not hearing from them in over a month. No explanation nor apology is scheduled for 5/19. Home Choice closed out the claim and opened a new claim that was not necessary. Part ... read more

Ashley D 

on BBB

a year ago

This is just the worst company ever. As slightly still new home owners, this company failed us completely and would not cover our ac being repaired. It's sad as homeowners we pay all this money for bad service. I'm pretty sure we have a legit case for an attorney, just don't have enough time to deal with it. But save yourself from this company. 

Tiffanny B 

on BBB

a year ago

I have three different claims open. One claim has been open for over 2 months and still has not been resolved. My washer is leaking water. It is a stackable. I have informed choice several times there needs to be 2 technicians to complete the job. They agreed to send two technicians but each time someone had arrived they stated they were unaware it was a stackable.Second claim is for the a/c this claim is 1 month old. I live in a condo and water is dripping on the outside structure and there is uneven cooling. I contacted ch... read more

Allen H 

on BBB

a year ago

Total BS You can NEVER talk to anyone. You can be put on a callback que. I was NEVER contacted. I was NEVER called.No appointment was scheduled. NOTHING was done to address a claim.Apparently CHOICE Home Warranty is a complete scam.