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Circus Circus
- Casinos
- Reno, NV
About this business
Location details
500 N Sierra St, Reno, NV, 89503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Waste of money Mattress uncomfortable, place is rundown, only about 6 carnival games working, no circus acts. Kids really disappointed. Fridge not emptied after previous guest. TvV actually had a “guide”
Business response:
We sincerely apologize for your experience, Carol. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Circus Circus
Very Poor
Business response:
We sincerely apologize for your experience, Omar. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Circus Circus
Fair No breakfast available to us.
Business response:
Thank you for taking the time to provide feedback on your recent visit, Grace. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Not happy with room cleanliness Requested extra pillows several Times , never received .. sheets were dirty and stained …
Business response:
Thank you for sharing your feedback. Your input has been shared with our management team for their attention. We sincerely apologize for failing to meet your expectations and hope you'll allow us another opportunity to better serve you.
Fair Tuvimos problemas para entrar al cuarto porque las llaves estaban defectosas Todo estuvo regular
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
We would not stay again The original room they checked us in looked like someone was murdered . The Floors and carpet were extremely dirty. The room was old small the sheets did not look clean either and not up to anyone's standards. The price was inflated . They did move us to an updated room and was comfortable but was still extremely over priced. They should not rent out the older part of the hotel and they are not cleaned or taken care of . Location
Business response:
hank you for sharing your feedback. We'll be sure to share your input with our management team for their input and attention. We sincerely apologize for failing to meet your expectations and hope you'll allow us another opportunity to better serve you.
We reserved a mini two room suite and they did not have any for us but was still charged. They said take it up with book I just didn’t like the way they didn’t reserve our suite and still charged us the same amount of money I liked being on the lower floor
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
1-1/2 hours for check-in! Unacceptable! It took way too long to check-in. This was time that people could have spent gaming, we were too tired after a long drive and then a long, hot, wait in line to go out to gamble. You lost money right there, Circus Circus. It was a Thursday evening and there is really no excuse. And if you try to blame it on lack of employees, this is the second time we’ve tried to stay at the hotel. The first time was nearly as long of a wait. Never again! This is really unacceptable. An hour and a half... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Cheryl. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Fair I wasnt to happy with smelling cigarette smoke in the room when it is suppose to be non smoking. And the shower had standing water and there wasnt a fan in the restroom to air it out properly after a shower. Room was clean and comfortable. I liked that it had a refrigerator and coffee maker and extra pillows and the security going in to the room was great.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Frequently asked questions about Circus Circus
How is Circus Circus rated?
Circus Circus has a 3.8 star rating with 41,962 reviews.
When is Circus Circus open?
Circus Circus is closed now. It will open tomorrow at 12:00 p.m.