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Circus Circus
- Casinos
- Reno, NV
About this business
Location details
500 N Sierra St, Reno, NV, 89503, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 p.m. to 12:00 p.m. | |
| Tue | 12:00 p.m. to 12:00 p.m. | |
| Wed | 12:00 p.m. to 12:00 p.m. | |
| Thu | 12:00 p.m. to 12:00 p.m. | |
| Fri | 12:00 p.m. to 12:00 p.m. | |
| Sat | 12:00 p.m. to 12:00 p.m. | |
| Sun | 12:00 p.m. to 12:00 p.m. |
Criminal Fraud committed by Circus Circus. They committed fraud advertising a low room rate and when I arrived changed the rate by four time higher. Nothing
Business response:
Thank you for taking the time to provide feedback on your recent visit, Brent. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
Bad
Business response:
We sincerely apologize for your experience, Martha. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Circus Circus
Fair We had to move rooms because our first room wasn’t ready then our second room was not very clean.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Fair Needs midernuzing Hotel needs modernizing
Business response:
We appreciate you taking the time to provide your feedback, Diane. Your comments have been shared with the appropriate team.
Fair Room wasn’t clean and it’s a joke to pay a $30 resort fee Bathroom was nice.
Business response:
We sincerely apologize for your experience, Kevin. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Circus Circus
it was a trip for granddaughters they didn't have the full effect of circus circus no buffet circus acts or pool size
Business response:
We sincerely apologize for your experience, William. Please feel free to contact us at: therowguestfeedback@silverlegacy.com with the best phone number or email address for us to reach out to you directly. The enjoyment of all our guests is always our top priority and we look forward to an opportunity to further discuss any concerns you might have. Thank you, Circus Circus
Poor
I could easily (on their part) been much better. They confirmed earlier that we had an ADA room with two queen beds(when we first made our booking). Then when we got there they had us in a standard room. Then after a lot of hassle we got an ADA room with one bed, which doesn't really work well for us. They said a manager would contact us, they never did. We asked for room service to change the bed and clean the room and to bring more coffee, they never came. And they gave us conflicting instructions on some things, and also ... read more
Business response:
Thank you for taking the time to provide feedback on your recent visit, Greg. We are saddened to learn that your stay did not meet your expectations, or ours. If you would like to discuss your experience further, please feel free to contact us at https://totalrewards.custhelp.com/app/ask_first. Please be sure to include your review so the correct team can research your experience further. We look forward to an opportunity to welcome you again to restore your faith in our property and staff.
It was not what i expected. The parking lot is poorly light. The bed sheet has holes. The bathtub is clog up don’t train well. I get the room in the corner where the wall surround the window. It was not what i expected.
Business response:
Thank you for providing your feedback and letting us know about your experience. We set high standards for ourselves and are truly sorry to hear you feel those were not met on this occasion. We hope you took the opportunity to reach out to the hotel management for assistance while you were our guests. The comfort and enjoyment of our guests is our top priority and they will always make every effort to remedy any such issues to your utmost satisfaction. Once again, we hope you accept our apologies and look forward to an oppor... read more
Frequently asked questions about Circus Circus
How is Circus Circus rated?
Circus Circus has a 3.8 star rating with 41,967 reviews.
When is Circus Circus open?
Circus Circus is closed now. It will open tomorrow at 12:00 p.m.