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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
They are bad people stay away They will hold you hostage with no choice to pay. They only take cash so you can not dispute charges.
Whatever you do, please do not use Coastal Moving Services. **** and ****** both reassured me that I'd have (2) 53 ft trailers with a pallet **** and forklift for the price I was given. When the truck got her it was only 1 truck and a pallet ****. 2nd truck never came or forklift and both the *** and manager would not answer me anymore. If I could give zero stars, I absolutely would. This business is a scam and the deposit of almost $7,000 is already cashed. I want a refund if not, I will be taking this to court.
Coastal Moving gave me a $2k estimate that required a 1k deposit I paid prior to the unexpected arrival of Loadrans at my door on the day of my move. ******** immediately said my estimate was inaccurate for my 1 bed 1 bathroom apartment and that I would have to sign a new contract with them for 4k, requiring 2k up front via Zelle or cash. I tried calling and emailing Coastal Moving repeatedly and got no response. I gave Coastal Moving an itemized list of all my belongings and even offered to send pictures or videos 2 months ... read more
We were not aware that Coastal Moving Services did not have trucks to move our belongings until the night before the scheduled move when they emailed us to let us know that "our trusted partner, Cross Country Long Distance Movers is dedicated to ensuring your items are handled with the utmost care and delivered safely to your new home". When the truck showed up, the supervisor quickly sat us down and explained that Coastal had under-estimated the move and we would need to pay another $1400. We had no recourse but to pay addi... read more
Business response:
Thank you for taking the time to share your feedback. We appreciate the opportunity to clarify the services that were provided and the basis for the estimate you received.First and foremost, we are a booking agent that provides estimated pricing based on the inventory provided and services requested, not a binding contract. This is explicitly stated in our documentation. Since we provide services nationwide, our estimates are based on industry averages and standard item sizes. As such, final charges and service adjustments a... read more
Coastal Moving is a terrible company - choose anyone else before them. Engaged them for a cross country move; 2 bedroom apartment. All of the paperwork I signed with Coastal didn't seem to apply to the subcontractors that they hired to do pick up/delivery - so each of them applied their own fees/charges. I ended up paying 3x what I was quoted. Furniture was scratched, dishes were broken. Everything was a threat (we can't load the truck until you pay this extra $1,000 dollars, we can't unload until we get this extra distance ... read more
I will keep this brief, why? Just read all of the other bait, and switch reviews and it is the same story, for me. Yes, the get your inventory list. They insist upon it to determine cubic sq feet space. Which means Nothing! Why, Coastal with SA movers start with an appealing offer claiming to beat or match PODS or U-HAUL pricing. THEY DO NOT. They will take a big deposit that you'll loss in 3 days because they will never schedule a pickup within those 3 days. The contract is wrong. They will want you to sign it on the call, ... read more
Business response:
Thank you for sharing your feedback. We understand that moving can be a stressful experience, and we're sorry to hear that your expectations were not met.We would like to clarify that the initial estimate you received was based solely on the inventory list provided to us prior to your move. As a national moving coordinator, we rely on those details to generate space estimates based on standard household items. These estimates serve as a starting point, but the actual space required is ultimately determined on-site by the mov... read more
The Worst Moving Experience of My Life – Avoid Coastal Moving and S&A Movers at All Costs If I could give Coastal Moving negative stars, I would. This company is a complete **** operation, plain and simple. I gave them a detailed inventory list well in advance for my move from Maryland to Texas. Everything should have been clear and straightforward — but of course, they found a way to ***** ** over. On moving day, the driver suddenly claims I “have too much stuff” and demands an extra $2,000 on top of the $8,000 I was alread... read more
Business response:
We take every customer experience seriously, and we are disappointed to hear that your move did not meet your expectations. However, we must clarify several mischaracterizations presented in your review. First and foremost, the services we provided were in full alignment with the detailed estimate, policies, and contract you reviewed and signed prior to your move. These documents clearly outline that the cost of your move is based on the actual volume (measured in cubic feet) of the items being transported not solely on the ... read more
DO NOT USE THEM- They are all great when booking your move and so helpful then its feast or famine- They do not respond they contract services out and our movers who packed were awful and they were awful- They packed as if a small child did it- They also said we owe more money- and was saying that we estimated wrong so we have to pay the amount more- it was 3k more-I never received how many boxes were used and what I was charged for- so I know we did not use all boxes- Overall it was a NIGHTMARE AND I WOULD NOT RECOMMEND- OU... read more
Business response:
Thank you for sharing your experience. Were truly sorry to hear that your move did not meet your expectations, and we appreciate the opportunity to clarify and address your concerns.You booked services on March 3, 2025, for a move scheduled to take place on April 18, 2025. At the time of booking, you were provided with an estimate that reserved ***** cubic feet based on the inventory and details provided.When the movers arrived on site and assessed the full scope of items to be moved, it was determined that your belongings r... read more
WORST MOVING COMPANY EVER!! They gave me an estimate for my moving from ********** to *******. They day of the moving, they hired another company who duplicated the cost of the estimate. I needed up paying ******
Business response:
We appreciate you taking the time to share your concerns, and we understand your frustration. We sincerely apologize for any inconvenience caused during your move. We take customer feedback seriously and are investigating the issues you've raised. It's important to us that our customers have a positive experience, and we want to assure you that we are addressing the delays and communication lapses you've highlighted.
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,936 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open on Monday at 9:00 a.m.