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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
I spoke to coastal to set us a move from ******* De to *********** and he had asked me about what item s were going to be picked up so I gave home a list and they said it would be $2200.00 thats with a $250.00 discount so he wanted me to pay half so I gave a deposit if $1100.00 then they told me if I needed to cancel for a different day fir me to call 7 days in advance fir another date. . Which I did because I sold my home and we had to delay the pickup til the 10th September. So Monday 7 September I received a call about ex... read more
Business response:
We understand your frustration regarding the changes in cost and appreciate the opportunity to clarify.Your original estimate was based on the inventory and estimated space provided at booking. Prior to pickup, the inventory was updated with additional items, which resulted in an increased estimated space reservation and revised cost. At pickup, the carrier completed an onsite assessment and determined that the shipment required additional space beyond the revised estimate. As outlined in the moving estimate, pricing is base... read more
This has been the worst moving experience. I paid an additional $200 for a specific pick up date. They did not arrive on that date and instead arrived in the middle of my going away party (awesome). Coastal movers does not have their own trucks, they contract with outside movers, so you dont actually know who youre getting. I was told i had to pay in a cashiers check made out to a specific company, which then turned out to be different than who showed ip. On move day, they quoted me an additional $1300, and presented me with... read more
Business response:
Thank you for bringing your concerns to our attention. We want to assure you that your feedback is important to us. Our team will be reaching out to you directly via email to review the details of your file, provide clarification on the services included in your agreement, and work with you toward a resolution.
If I could leave a 0 I would. I called and asked the broker *** who did not disclose the company was strictly a broker for a moving company if I could get my apartment moved down from ********* to ****************** by the 20th of August. If I had my stuff picked up by the *********** said the company could deliver. Its now September 9th and I just received a phone call stating my belongings will be delivered with 1-5 days. I was deceived and lied to just to get a sale. This is bar far the worst experience. Multiple occasion... read more
Business response:
Thank you for bringing your concerns to our attention. We want to assure you that your feedback is important to us. Our team will be reaching out to you directly via email to review the details of your file, provide clarification on the services included in your agreement, and work with you toward a resolution.
Gave me an all-inclusive quote that cost me an additional ***** when they arrived. Picked my load up Tuesday, September 1st and took it fro **********, ** to ******, ** and put it in storage. It still has not been put on a truck to be brought to ************, **.
ZERO STARS! this company flat out BAIT AND SWITCH!!!! Be careful! Gave a quite of $3,000 then when QA calls half the items were not on the list. QA list everything now the price is $6,000! ****** come now its $9,000!!!! Told me coastal moving services did not estimate correctly! This company only accepts cash or cashiers check!!! Was never told they were a brokerage. Items and furniture came damaged and not a care in the world! **** ****** was the salesman that lied from the moment we got on the phone! We told him we wanted ... read more
Business response:
Were sorry to hear about your experience and understand why the changes in pricing were frustrating. However, we would like to clarify a few important points.Coastal Moving Services is a licensed interstate moving broker, and our broker status is disclosed within the Moving Estimate provided and signed before services begin. Initial pricing is an estimate based on the inventory provided at booking. When additional or different items are identified during ****************** the estimated space and price are adjusted according... read more
I don't think I could have chosen a worse company to move my household. They lied, they were late to pickup, they spoke little or no English, they took zero care when loading and unloading.
Business response:
Thank you for bringing your concerns to our attention. We want to assure you that your feedback is important to us. Our team will be reaching out to you directly via email to review the details of your file, provide clarification on the services included in your agreement, and work with you toward a resolution.
This is a company who repeatedly gave me incorrect information about the pick up day and time, and once the items were finally picked up, they never communicated with me again. They are absolutely unprofessional, inconsistent, inaccurate, unresponsive and unconcerned. I never expected moving some boxes to be this difficult and stressful. For two weeks, I have received absolutely no communication, so I have no idea if my things are even coming. I am not able to make any plans for storage, and I have absolutely no ETA. I am wo... read more
Business response:
Thank you for bringing your concerns to our attention. We want to assure you that your feedback is important to us. Our team will be reaching out to you directly via email to review the details of your file, provide clarification on the services included in your agreement, and work with you toward a resolution.
This business is entirely predatory. They start with a reasonable estimate and get you to sign and pay a deposit (half of the estimate) on the phone, not giving you enough time to read their contract, so you overlook that they are a broker and not an actual moving company. Their contract allows them to not be held at all liable for anything so you then have to go after the actual carrier/movers. This should be entirely illegal to operate this way. Save yourself the money and problems and hire two sets of local movers (move f... read more
Business response:
Thank you for bringing your concerns to our attention. We want to assure you that your feedback is important to us. Our team will be reaching out to you directly via email to review the details of your file, provide clarification on the services included in your agreement, and work with you toward a resolution.
Absolutely horrible experience. Rescheduled pickup 3 times. Held our items for over 30 days and then called on a Sunday to say they wanted to deliver the next day at 2pm. Showed up late with only the driver to move over a 100 boxes. Hired a helper off ******* List and waited an hour for them to show up - and charged us for the wait time. Got nickel and dimed on both ends.
Business response:
Were very sorry to hear about your experience and understand how frustrating the repeated scheduling changes, extended delivery timeframe, and circumstances at delivery must have been. This is certainly not the experience we want any customer to walk away with.As the ********************** broker, Coastal Moving Services coordinates your reservation with the licensed motor carrier responsible for the physical pickup, transportation, staffing, and delivery of your belongings. While certain aspects of the carriers operations a... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 3,319 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open at 9:00 a.m.