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Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
Just recently called to get some help with a quote for a NC to FL move. Specifically, ***** was helping me with the quote. Just called again today after some days of communicating back and forth and had the most unprofessional interaction with him. After telling him I had decided to go elsewhere with the move, he proceeded to tell me how it was "impossible" that I found a quote that was less than the $8,000 offer I was given by them. Not only was his tone extremely unprofessional, as I was thanking him for his time, he took ... read more
Business response:
We sincerely apologize for the interaction you experienced. Regardless of whether you ultimately chose to move forward with our services, you deserved to be treated professionally and respectfully throughout every conversation with our team.We appreciate you bringing the details of your interaction with ***** to our attention. We take concerns regarding the conduct and communication of our representatives seriously, and this feedback will be reviewed internally with the appropriate management team. A customer choosing anothe... read more
I am writing to formally demand immediate information regarding the location, status, and delivery of our household goods being transported under Order #*****.Loadrans took possession of our household goods pursuant to the Bill of Lading dated August 23, 2026. The Bill of Lading identifies August 25, 2026 as the First Available Delivery Date. However, the Delivery No Later Than field on the Bill of Lading was left ******** of August 30, 2026, we have not received our shipment and, more importantly, we have not been provided ... read more
Business response:
Thank you for your email. We understand that you are requesting additional information regarding the status and anticipated delivery of your household goods under Order #*****.Your signed **** of Lading reflects a First Available Delivery Date (****) of August 25, 2026. As outlined in the delivery terms you referenced, the carrier has an estimated delivery window of up to 21 business days from that ****. As of August 30, only a few days have elapsed since your First Available Delivery Date, and the shipment remains well with... read more
If I could give 0 stars I would. This company is horrible! Their estimate for square footage was so far off we ended up having to pay almost double and still didnt even take many items, including large furniture pieces. We are 10 days out from our move and still dont have our stuff. It was picked up 20 days ago!! And trying to get answers or communicate is impossible. Do NOT use coastal movers
Business response:
Thank you for bringing your concerns to our attention. We want to assure you that your feedback is important to us. Our team will be reaching out to you directly via email to review the details of your file, provide clarification on the services included in your agreement, and work with you toward a resolution.
From the day my furniture was picked up to the day it was dropped off, It was nothing but shady behavior. I was initially quoted roughly $5K for moving from **********, ** to *********, **. Unfortunately my partner miscalculated how many items I had and I didnt notice that util after we paid the $2K deposit (this is obviously on us). I expected to be charged more however when the movers arrived (3 hours late mind you), they were trying to double the price because the items went from 20 to 90. Please note that they were count... read more
Business response:
Thank you for bringing your concerns to our attention. We want to assure you that your feedback is important to us. Our team will be reaching out to you directly via email to review the details of your file, provide clarification on the services included in your agreement, and work with you toward a resolution.
This is one of the worst moving services I have ever used. They quoted me originally for way less and than when they showed up they scammed me into paying additional money. They have also been terrible at communicating and giving me actual dates to get my things delivered. I do not recommend them at all.
Business response:
Thank you for bringing your concerns to our attention. We want to assure you that your feedback is important to us. Our team will be reaching out to you directly via email to review the details of your file, provide clarification on the services included in your agreement, and work with you toward a resolution.
Do they have negative stars?? My experience was awful. They misled me as to delivery date and pretty much ghosted me after pick up. They were impossible to get a hold of. It was only once I put my attorney on it did they start responding. I believe due to my attorney getting involved. I received my items 5 days later instead of 10 or even 30 days out. Additionally, I was charged less than half of the original quote. The company, not the guys who do the actual moving, they were great, are complete slime bags.
Business response:
Were sorry to hear that your experience left you feeling this way, particularly regarding communication after pickup.We would like to clarify that delivery dates for interstate moves are estimated based on mileage and routing unless a guaranteed delivery service is specifically selected. Actual delivery scheduling is handled by the assigned motor carrier once the shipment is in transit, and the delivery terms and applicable timelines are outlined within the moving estimate.We are glad to hear your belongings were ultimately ... read more
missing items, 2 months to deliver. Driver held paperwork and nothing checked off and the truck tried to leave someone elses belongings with me. Things broken. Boxes damaged. No unpacking they are just out after dumping in the garage. did not complete their job. It was a dump and leave, no unpacking and I was not shown any paperwork except just enough time to sign and request money before removing anything from truck. Goods held hostage. Then they were in the truck driving away. I was not given the opportunity to check anyth... read more
Business response:
Were very sorry to hear about the condition of your belongings and the experience you described at delivery. We understand how frustrating it is to wait for a shipment only to have concerns regarding missing or damaged items and the handling of the delivery itself.Once a shipment is picked up, the assigned motor carrier is responsible for the transportation, delivery, and physical handling of the household goods. Any missing or damaged items must be documented through the carriers formal claims process so they can be properl... read more
Coastal Moving is a broker not the company that actually moves your belongings.When we hired Coastal Moving, it was not made clear to us that they would simply coordinate our move with another carrier. The sales process felt like smoke and mirrors, and what we were promised was very different from what actually happened.We were quoted approximately 7 days from pickup to delivery at a total cost of $2,400. Here is what actually occurred:1. A completely different company arrived for pickup. Cross Country Moving showed up to mo... read more
Business response:
Thank you for bringing your concerns to our attention. We want to assure you that your feedback is important to us. Our team will be reaching out to you directly via email to review the details of your file, provide clarification on the services included in your agreement, and work with you toward a resolution.
Coastal moving services took my deposit after I had to cancel because of a change of the moving date. There is no person in billing you can speak with to get a refund you have to email a request. But no one seems to have the correct email or they put you on hold so long you hang up after an hour of holding. So disappointed in myself for giving a deposit up front. Dont ever give money up front.
Business response:
Thank you for bringing your concerns to our attention. We want to assure you that your feedback is important to us. Our team will be reaching out to you directly via email to review the details of your file, provide clarification on the services included in your agreement, and work with you toward a resolution.
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 3,319 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open at 9:00 a.m.