This profile has been claimed by the business owner or representative.
Coastal Moving Services
- Movers
- Boca Raton, FL
About this business
Location details
5455 N Federal Hwy O, Boca Raton, FL, 33487, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
We talked to ***** 1st and then ******. ***** quoted us 9k and ****** quoted us 6k, apologized profusely for ***** and wanted to make things right. He Received a list of our items and even threw in the golf cart for $300, said they could pick it up at a 2nd location if less than 20 miles. We went over our inventory list on Wednesday 2 days before pick up. Some items were removed and replaced with other items which ****** called the space even. The drivers were to arrive between 2:00 and 5:00. They arrived at 5:30 and immedia... read more
They claim to have no hidden fees, but they are loaded with hidden fees.There is NO customer service. They sit in offices in ******* while other people handle your stuff. Our initial *** said he would be with us every step of the way. Then wouldn't answers calls, or call us back.The original people picking up our things were polite and professional...and they were the only ones. Once our stuff made it to ****, they threatened to auction everything if we didn't schedule a delivery and pay within 3 days. And they scheduled the... read more
Business response:
Thank you for reaching out and allowing us to clarify the events surrounding your delivery.Prior to the delivery on 11/8, you were informed that a shuttle service would be required because the semi-trailer could not access your delivery destination. Shuttle services involve transferring your shipment from the semi-trailer to a smaller truck and are calculated based on your total shipment volume. In your case, the fee was $850.You requested to pay your remaining delivery balance, including the shuttle service fee, via credit ... read more
When the driver shower up he immediately informed me about space and additional fees. I told him that we gave **** a list of everything. He just ignored what I said. **** called us three days before our move for an update on inventory. It had been weeks since we told ******* what we had. We had not completed packing after that conversation. **** said that the fee will go up double. I question the why such a big increase. He explained that we had a lot of items. So I refused to pay the increase. We called U-Haul, family and f... read more
Business response:
We sincerely apologize for any inconvenience you experienced during your move. We are committed to providing transparent and accurate information, and we regret any miscommunication that may have occurred.Upon review, we see that when you spoke to our representative on 11/13, the additional items (290 boxes) were discussed in detail, and the updated pricing to include everything was provided to you. During that conversation, you communicated that the new pricing was beyond your budget. As a result, we suggested exploring alt... read more
Bait and switch. Had 2 houses that we reviewed on Friday with all the items that had to be picked up. I was confirmed that price would be what it was and not to worry. Comes the day of move, the boss of the truck, refused to take all the items in one of the houses and would not go to the other unless I paid them more cash of $600 over what I was quoted. Calling the company didn't help. They were useless and said just leave some things out and they could go to the other house. They refused to go to the other house unless I ga... read more
Business response:
Thank you for reaching out and giving us the opportunity to address your concerns regarding your move.On the day of the pickup, when the crew arrived at the first location, it became evident that the total space reserved was insufficient due to additional items being included. Legally, our crew is required to inform customers if the space reservation is exceeded, particularly when there is a second stop involved where items have yet to be assessed.The drivers intent was not to refuse service at the second location but to ens... read more
They quoted a price from moving from ********, **, to *****, **, between $5,000 to $6,000 with packing all of our things and moving them. We ended up paying over $12,00 with us packing everything. A week before they came I asked about the packing and they said we would charge us $10 a box, so we had to hurry and pack ourselves. When they finished loading the truck, they asked me if I was going to tip them, Ah NO! PLEASE DO NOT USE THEM!!!! They are SCAMMERS!, BIG TIME!!!
So I needed to book two different moves I was told by the sales *** I would have the full truck I went piece by piece and got an estimate for both moves When the mover which was not coastal moving because they donot have trucks came to pick up my stuff the amount doubled they would only take payment for cash or money order right there should have been a reg flag when I called coastal I spoke to **** who was beyond nasty his answer to me was you needed to read the contract I did not get the contract till after both deposits w... read more
Business response:
Thank you for reaching out and giving us the opportunity to clarify the chain of events regarding your relocation.On October 31st, you booked services for the transportation of household goods as follows:From ********, **, to ***********, **, with a scheduled pickup date of November 5th6th.From the same pickup location in ********, **, to *************, **, with a scheduled pickup date of November 8th9th.On November 5th, when the crew arrived for the first pickup, several additional items and packing services were required t... read more
I hired them to move my stuff about 2000 miles. They were definitely not the cheapest service available, but they promised to deliver it within 10 days of the pickup, which was important to me because I had a non-refundable vacation about 20 days from the pickup.When the mover came to pickup my stuff, they handed me a contract saying the delivery takes 21 business days. I argued with the mover about this, but he insisted he doesn't know what he was told, and couldn't help me. At this point, I didn't have a choice, so I signe... read more
Business response:
Thank you for reaching out and sharing the details of your recent move. We understand that moving can be a stressful process, and we genuinely regret any frustration youve experienced.
If I could give this review Zero stars I would. First ***** the quality manager lied and stated I refused adjustments when he stated he would call me back, Also ***** a service *** was rude and unprofessional transferred me while we were still speaking. Do not use this company at all there customer service is horrible Leea or **** was just as bad as everyone I spoke with. They refused to escalate my complaint and then sent a subcontractor to my location without even letting me know. THIS IS THE WORST MOVING COMPANY EVER AND ... read more
Business response:
Thank you for allowing us to provide a detailed timeline of the events related to your move.You booked our moving services on November 4, 2024, with a scheduled pickup of household goods for November 10 or 11. On November 8, our office reached out to review your inventory and confirm if you had any last-minute adjustments. At that time, you indicated that you intended to add items but preferred to wait until the crew arrived on-site to finalize those changes.On November 10, we confirmed the pickup details with you, specifyin... read more
In my opinion, this Company is running a huge scam, and they take advantage of elderly individuals along with those of us with disabilities.I contacted Coastal Moving Services LLC. A guy named ******* ******* gave me the original quote and he also said that Coastal Moving Services LLC had their own fleet of trucks and they had a huge storage facility in *********. Once my items were picked up, they would go straight to ********* for storage AND all I had to do was to give 48 hour notice before delivery. I sent them a deposit... read more
Business response:
Thank you for reaching out to address this matter. We would like to clarify that Mr. ******** claims are inaccurate, as verified by our records. Mr. ****** was not charged for a shuttle service upon delivery and received expedited delivery at no additional cost, with all charges fully aligned with the original estimate provided. We have comprehensive documentation, call records, and email correspondence to substantiate this.Mr. ******s delivery was completed on 9/20, and we understand he is disappointed as he initially antic... read more
Frequently asked questions about Coastal Moving Services
How is Coastal Moving Services rated?
Coastal Moving Services has a 4.2 star rating with 2,936 reviews.
When is Coastal Moving Services open?
Coastal Moving Services is closed now. It will open on Monday at 9:00 a.m.