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For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system har... read more
RingCentral from Mitel conversion.Use Cases and Deployment Scope - It's our main phone system that replaced our Mitel system. This allows our users to utilize the phones or mobile apps to stay connected to clients or anyone in the firm. We have had a lot of users really enjoy the conversion from Mitel over to RingCentral and are very happy with using it.Pros - Easy to use. -Customer support is better. -Everyone is happier.Cons - Migration assistance.Likelihood to Recommend - It was an easy migration from Mitel to RingCentral... read more
RingCentral MVP is a state-of-the-art VoIP system! RingCentral MVP is important to our call center environment because it gives us the full access we need for message, video and phone capabilities. Our call routing is based on specific skill sets (general customer service, roadside assistance, billing inquiries, etc.). This package provides the whole suite of services.
RingCentral - calls and business phone Pros: AI liked the good features, reasonable price, and good usability. Cons: They made it VERY DIFFICULT to use SMS. Overall: Generally good, but SMS setup and approval was a royal pain.
RingCentral- Calls Made Easy.Use Cases and Deployment Scope - Ring Central provides a way to get real-time data on our organization's call handling. It allows us to modify our SOPs to improve customer service and maximize our efficiency. Ring Central also gives us the flexibility to change the flow of calls and easily redirect them to other areas of our office. This is especially helpful on days when we have an increase in the number of daily calls.Pros - Call Direction. -Flexibility -Individualized Call handling. -Automated... read more
RingCentral for the remote worker Pros: I love that I can use my ring central number instead of my work or personal cell phone number to reach clients. Since I work from home, I do not want clients having my personal or business number and ring central allows that. I can call a client via ring central and if they call me back it is through that number. Another great feature is setting do not disturb hours so that calls will not come in after business hours based on time zone. I also like that when I receive a call, I have th... read more
Great service.Use Cases and Deployment Scope - The primary source of communication for the company. It has the ability to expand, and it gives us a platform to have multiple numbers appear in multiple places. Also, we like the idea of being able to take our phones to a copy shop or a coffee shop if we need to.Pros - Good call quality. -Reliable service. -Reasonably priced.Cons - Right now I don't see anything to improve on.Likelihood to Recommend - I'm able to take my office call remotely from my cell phone.RingCentral MVP F... read more
RingCentral = happinessUse Cases and Deployment Scope - Our company has 10 employees with 2 office locations as well as remote job sites. Ring Central is perfect for being able to conduct business paperless, instant messages, text messages, & all the other features we want and need from a phone system!Pros - The call center is able to assist with all our questions. -So many features that they have helped us incorporate. -The messaging is just as fast as a cell phone text message.Cons - All of our needs are being met with Rin... read more
Reliable, Affordable, Compatible.Use Cases and Deployment Scope - We use RingCentral at a property management company. We have a small but very busy office so it is necessary that our property owners and tenants are able to reliably reach us when necessary. We’ve had the system for several months now and it has been exactly what we need. It was simple to configure and allowed us to use our existing phones and workflow.Pros - Configuration Simplicity. -Reliability -SupportCons - Pricing -Outbound Caller ID while porting shoul... read more
RingCentral is a GREAT value and a game changer for small businesses!Use Cases and Deployment Scope - We're a small mom-and-pop, local business. But we wanted to put our best foot forward when people call us. So, rather than using a traditional cellular phone line as we had done for years, we opted for RingCentral. Now, when clients call, we sound like a well-established, professional business. Presenting a professional image to your client base is everything, and Ring Central helps us do just that.Pros - Hold/rIng back musi... read more
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