COIT Cleaning and Restoration

Bertha S. 

on Yelp

6 years ago

Will not honor online appointments. Rude. Lied about why they will not honor appointment and then I suggested I go elsewhere for my service. 

Ben D. 

on Yelp

6 years ago

One star because I had to give something even though no stars is what I wanted. After five phone calls, one conversation with the manager and a promise to "make things right", my scheduled appointment is in fact a debacle. I Scheduled service for duct and carpet cleaning a week ahead of time and when I was called to confirm my appointment it was for an estimate only and not to have the cleaning done. Specifically asked to have the work done on appointment day. After speaking with the manager she assured me that someone would... read more

S J. 

on Yelp

6 years ago

Coit over estimated the square footage on our tile cleaning job by 36 sf. We had them remeasure and their person agreed. Our refund took weeks to receive after emails and several phone calls. Then they charged us another service charge of around $30! I guess we paid for the remeasure. Very poor customer service. 

Claudette M. 

on Yelp

6 years ago

Buyer Beware: Though the service people were polite , their billing practices are suspect. First I was overcharged ; what I was quoted was not accurate as there are many hidden fees attached. Then, when I tried to pay my bill, I was given several different totals ranging from what I was originally quoted to figures reflecting those hidden fees. I would NOT recommend this company. Again, I say , BUYER BEWARE!!! 

Randy W. 

on Yelp

6 years ago

If I could less than 1 star I would- after conferencing with the Sales Rep over cleaning our 3 long Oriental stair runners- that were more than $1300 each, I was assured that they would make sure the colors would not fade. I received them back in 1 week, and they looked like dirty water was spilled on them and dried (cream colored with flowers near dark green borders and off white fringe). I called to complain and the gal nearly begged me to give them another chance to clean. I sent them back again, after paying and 5 wee... read more

Ru C. 

on Yelp

6 years ago

Worse than not receiving the service I agreed to, was the insulting phone call I received from the manager. Coit states on their site that although not a repair service for blinds, they do offer it as a courtesy. With clear written instructions to receive a call if they could not repair the blind as I would hold off on the $600.00 to have them cleaned, it was returned unusable. I paid in full as I had additional blinds cleaned and was told the broken blind would be repaired correctly. A week later I did indeed get it back a... read more

Donald P. 

on Yelp

7 years ago

We needed carpet cleaning, so I went online and set up an appointment. I got an email confirmation with a note that someone would call to confirm. The day and time came, and went, but no Coit, no call. I tried the 800 number, left a message, but no one ever called me back. I called the local number in Buffalo, left a message, and no one ever called back. We called Stanley Steemer, and they were at our house within an hour and did a great job. 

Brian T. 

on Yelp

7 years ago

Incredibly over priced. I got an estimate to clean six rooms, stairs, and carpet stretching. $1,750!! This is with their AMAZING 40% discount.... what a pathetic joke. Coit charges .60 a square foot, $6 a stair, and charges per carpet stretch. Two other estimates; First estimate was $717, Second estimate was $630. Both of the "other companies" charge between .25 to .30 for steam cleaning, $2-3 a stair, and carpet stretching is by the hour. Both of the "other companies" have Five Star ratings on Yelp. Stay away from C... read more

Mike C. 

on Yelp

7 years ago

Extremely expensive. They have service charge, and minimum $124 charge even before the "great" 35% discount. I took a day off from work for for the carpet cleaning. COIT did not follow their commitment and show at 1000, at 1300, at 1600, or at 1800. I called them, they did not call me Someone called at 1930 but I have had it, and went home from my rental. None hours wasted for me in an empty house, Sucks. Overpriced, unreliable, mismanaged, sucks. I regret I can not give a negative 5 star rating. I will never use C... read more