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Constant Contact

4.5

About this business

In 1995, our mission was to give small businesses a way to level the playing field against their larger competitors. What started simply as email marketing has grown into a robust digital marketing solution with all the tools small businesses need to grow and thrive. From list growth, social media, ecommerce, and advanced email automation tools, to events, surveys, SMS, and more. It’s all designed with you in mind. To help you save time, build strong customer relationships and drive real results—but most importantly, to hel... read more

Location details

Reservoir Place, 1601 Trapelo Road, Waltham, MA, 02451, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 8:00 p.m.
Tue9:00 a.m. to 8:00 p.m.
Wed9:00 a.m. to 8:00 p.m.
Thu9:00 a.m. to 8:00 p.m.
Fri9:00 a.m. to 8:00 p.m.
SatClosed
SunClosed
4.52,989 reviews
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Seneca B.'s profile image
Seneca B. 
5 years ago

Limited I get frustrated with the interface and what we can’t do with the software. Others in our company like it though because they can create different groups. Pros You can easily send an email to your contacts and have different groups. Cons Contact is only via email. In 2018 there are so many ways we need to contact. Adding text option would be huge.  

Verified Reviewer's profile image
Verified Reviewer 
5 years ago

great for mass e-mails Reaching our audience regularly is made simple through Constant Contact Pros It is easy to add contacts to certain e-mail lists. Cons I have only used this as a simple contact book, however, I know my colleague designs very modern, professional e-mails with extensive formatting and imaging. 

Nicole W.'s profile image
Nicole W. 
5 years ago

Mass Email Great business tool Pros use it for mass email sending. its easy to use, easier if you know how to code and create your own html instead of using a provided template Cons Has only so many options or capabalites I would like 

Chris U.'s profile image
Chris U. 
5 years ago

Easy and inexpensive Pros This is fairly inexpensive especially for those starting out with email campaigns. The templates all look nice and are very easy to use. Loved the free-trial before committing. Cons While inexpensive for business use, individuals looking for something cheaper will need to look elsewhere despite it's ease-of-use and nice template designs. 

Verified Reviewer's profile image
Verified Reviewer 
5 years ago

Generally pretty good I generally like it, but at times customer service has been rather average at best. Be careful what browser you use in creating your CC newsletters; I've had some issues with that, too. What works on one doesn't always work on others. Hopefully, that has been resolved. Pros If you have any kind of skills for this sort of thing, it's pretty easy. Can segment easily to create different types of mailing lists. Cons I've had issues with being able to store an archive of past news blasts on my WordPress webs... read more

gregg L.'s profile image
gregg L. 
5 years ago

Ease of notifaication Love the regular updates able to do with it Pros It reaches all of my needs for notifications on upcoming events and updates. Cons To have more cutomizations when it comes to specific notifications  

Verified Reviewer's profile image
Verified Reviewer 
5 years ago

Worked great for a non-profit newsletter Pros It is an inexpensive option for our non-profit newsletter we send out monthly. It was easy to set up the newsletter and schedule it's broadcast. It manages the email list well, adding and complying with removing unwanted emails is a breeze. Cons Our pricing is based on our non-profit so I can't say for certain the value for the money for a commercial business.  

Nathan R.'s profile image
Nathan R. 
5 years ago

Robust Email Marketing Converting web site visitors to email marketing recipients has never been easier, as site visitors simply select which programs they are interested in and they are automatically added to the appropriate contact lists in Constant Contact. Constant Contact has made it painless to conduct email marketing campaigns that circumvent spam filters, something that Emma and MailChimp struggled with. Pros $3 Cons Permissions. There are basically two levels of permissions besides the account owner: campaign creato... read more

Verified Reviewer's profile image
Verified Reviewer 
5 years ago

Does a lot of things really well but still has frustrating elements Pros The Contacts organization, automatic list de-duping, unsubscribe management, etc., are all really reliable and well done. Cons The difference between HTML and XHTML e-mail templates causes so many problems for my team. We are constantly missing OpenTracking tags when we switch back and forth, having to change links in e-mail templates we send out monthly, etc. I really wish that could rectified. 

Frequently asked questions about Constant Contact

How is Constant Contact rated?

Constant Contact has a 4.5 star rating with 2,989 reviews. 

When is Constant Contact open?

Constant Contact is closed now. It will open tomorrow at 9:00 a.m.