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Cornerstone Apartment Services, Inc.
- Real Estate
- Denver, CO
About this business
Location details
665 N. Grant Street, Denver, CO, 80203, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:30 p.m. | |
| Tue | 8:30 a.m. to 5:30 p.m. | |
| Wed | 8:30 a.m. to 5:30 p.m. | |
| Thu | 8:30 a.m. to 5:30 p.m. | |
| Fri | 8:30 a.m. to 5:30 p.m. | |
| Sat | 9:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Ever since moving into one of their properties I’ve had nothing but issues. To start, they falsely advertised the price of the unit and left me scrambling after I had dropped a lease elsewhere. Additionally, they failed to note the lack of amenities (specifically A/C) and did nothing to help me in the summer months. This Friday, I wake up to my bathroom and kitchen floors flooded from leaking pipes and my refrigerator not working. I put in a service request at 7 AM. I don’t hear from them for 3 hours so I call to confirm the... read more
Business response:
Corey, At the time you submitted an application for your apartment, our website posted an incorrect rent rate due to a totally unforeseen error that was beyond our control. You were quickly notified within hours of submitting the application after we were made aware of the issue. We offered you a full refund of the application and holding fees should you decide to not lease the unit at the correct rate. The correct rate was reduced further for you as a courtesy, and you ultimately decided to lease the unit. The unit was n... read more
Went to tour what appeared to be a beautiful unit and building (understanding that I signed up for this site unseen). My application was for unit 6 which typically in a house would imply a higher unit. this was a bunker with zero light. i was told my fees for applying could not be transferred or refunded.The individual answering the phone hung up on me after inquiring. just an all around terrible experience. never got a response from contact forms or phone calls until they took my money. never ever again!
Business response:
Hi, Ian! My name is Alex, and I am the leasing manager for Cornerstone Apartments. I'm so sorry to hear about your negative experience during the leasing process. Looking through the timeline of events, you applied for the apartment on Friday afternoon, and you were approved this morning (Monday 2/20). The coordinator was able to get you to meet with an agent today (same day) to see the apartment, you toured the apartment, then called the coordinator to cancel the application (3pm). The listing on the website does indica... read more
Stolen Packages Delayed Responses Don't feel safe In an apartment complex with no way to contact neighbors but with post it notes. I'm going to contact the highest power in this organization to see why my property is so neglected. I feel like a 3rd class citizen
Business response:
Preston, We’re so sorry to hear you’ve had a negative experience at one of the properties we manage. We completely understand how frustrating it can be to have your packages stolen and not feel safe in your building. We do always try to respond to residents as quickly as possible, and we have made recent efforts to further secure the building. If you have any issues that haven’t already been resolved or addressed, please reach out to us directly at (303) 333 – 1999 so we can work to make you a happy Cornerstone resident. ... read more
decent apartment for a long time, but they went through dozens of property managers, and couldn't keep anyone on staff consistently. This led to a lot of turnover and them kinda making stuff up, and missing things, inconsistent at best. Building (B street lohi) had consistently broken elevators, and garage doors. never property manager never responded when I was locked out of my apartment.
Business response:
Bill, We’re sorry you had a negative experience at B Street LoHi. We do our best to make sure our team members are happy as well as challenged in their respective positions for a healthy workplace environment. However, we recognize we are not always going to be the perfect fit for everyone’s career path. We’re truly sorry if our employees moving on to other positions or career opportunities created an inconsistent experience for you. We also understand unreliable elevators can be a huge inconvenience, and we are very sorr... read more
Additional thank you to Michael Kish! Thank you for fixing the heating issues in my apartment and always having a great and positive attitude .
Business response:
Dessi, TWO great reviews?! We're so glad Michael and Doug are taking care of you in your Cornerstone apartment. Please don't hesitate to reach out if you ever need anything else from us. We would love to hear from you! Best wishes, Cornerstone Apartment Services
Just wanted to mention the excellent services that Doug Fauser always provides! He takes care of issues in a very prompt and professional manner. Thank you Doug!
Business response:
Thank you for the great review, Dessi! We love Doug! If you ever need anything else from us, you know who to call. Best wishes, Cornerstone Apartment Services
My refrigerator broke a week and a half ago. I contacted Cornerstone in the evening distressed about figuring out a solution. Ezekial came out to my apartment incredibly quickly, evaluated the situation to see whether it was the breaker, the outlet, or the refrigerator. I had no idea how complex some of the problems can be with refrigerators, and Zeke was diligent in finding the correct issue, and making sure that I wouldn't be without a working refrigerator. He was kind, intelligent, and very attentive to resolving the ... read more
My refrigerator broke a week and a half ago. I contacted Cornerstone in the evening distressed about figuring out a solution. Ezekial came out to my apartment incredibly quickly, evaluated the situation to see whether it was the breaker, the outlet, or the refrigerator. I had no idea how complex some of the problems can be with refrigerators, and Zeke was diligent in finding the correct issue, and making sure that I wouldn't be without a working refrigerator. He was kind, intelligent, and very attentive to resolving the ... read more
Business response:
Rebecca, Thank you so much for taking the time to write such a thoughtful review! We're so glad Ezekial was able to show you the Cornerstone standard of how we do things. If you ever need anything else, please don't hesitate to reach out! Best wishes, Cornerstone Apartment Services
The hostility and the threats of violence with this group is simply unheard of. If you're looking for a place to roost or spend some time perhaps the rest of your life or something I would recommend this place... They are evicting people in Colorado
Business response:
Hello Bob, We are sorry that you feel this way, but we can guarantee that nobody at Cornerstone has been hostile or violent towards you or any other resident. We have been courteous, polite, and professional in each of the 104 email chains of correspondence during your residency at the building. As mentioned in the most recent correspondence, if there is anything else that we can do for you between now and your scheduled move-out this coming month, please let us know. Thank you, Jaret Marchetti Cornerstone Apartment Serv... read more
Frequently asked questions about Cornerstone Apartment Services, Inc.
How is Cornerstone Apartment Services, Inc. rated?
Cornerstone Apartment Services, Inc. has a 3.7 star rating with 1,309 reviews.
When is Cornerstone Apartment Services, Inc. open?
Cornerstone Apartment Services, Inc. is open now. It will close at 5:30 p.m.