This profile has been claimed by the business owner or representative.
Corporate
- Consumer Goods
- Tysons, VA
About this business
Location details
1900 Mervis Way, Tysons, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I went to Mervis with hopes to find an engagement ring for my girlfriend. We didn't have an appointment, but Maria Kamali helped us right away. She very pleasant and knowledgable. She never pressured me. In the end we had a great experience and found the perfect ring.
I had an issue with the customer service, but then Jonathan contacted me through yelp and was very sincere and helpful.
Business response:
Hi Ashley - Thanks for letting me know about what happened and I'd like to help you out. Please contact me and let's fix your jewelry. It's our only goal to make you happy. Jonathan Mervis jmervis@mervisdiamond.com
I was not impressed. I walked in without an appointment, and I guess they didn't think I was a serious buyer. Nobody took me to a consultation room, but they did show me some rings in the case. When there wasn't one I liked, I described it. I was given a quick, "we can make one for you", but the salesperson made no move to go beyond that. I would have loved to talk design/numbers about what I wanted. Too bad about that...they lost my sale.
Business response:
Hi Amy- Thank you for your candid feedback. We are family business and as a third generation here, I've personally made a commitment to customer service and raising the bar. It pains me when I hear we failed you. We try as best as possible to accommodate the specific needs and wishes of each person that walks through our doors. As you can imagine - people have very different ideas of how they want to be treated when shopping. Some want to browse by themselves while others want individual attention. Some want a quick introdu... read more
I have so much to say about my experience at Mervis, I hardly know where to begin. I will come back and fill in this review as I have time. Initially, let me just give folks some practical advice. If you choose to shop at Mervis, make sure to shop around and compare the quality and price of what you are buying--make sure you are comparing apples-to-apples. Don't take their representations at face value. Of course, you may not make it that far if you have a low threshold for condescending attitudes. I ultimately got a much be... read more
Business response:
I'm sorry that we offered you a bad experience, but I'd like to make it right. Please let me know what happened and I'll work with you personally until you're happy. We are a family business and we aim to give each client a VIP shopping experience. When we fail, it's important to learn from our mistakes and go over and above to show that we care. I look forward to hearing from you, Jonathan Mervis jmervis@mervisdiamond.com
Rahul was great. I felt like we received great customer service. My fiancé and I had been to numerous stores and decided on a ring from Jared. We thought we would try Mervis before making the purchase. I'm so glad we did. There were so many options. We found the perfect ring and for the best price. I love my ring!!! Thanks! FYI... They did not have our appointment on file (we made it the night before) but met with us anyway.
My husband (finace then) initially (and later I) worked closely with Rahul Vohra of Mervis Diamond Importers of Tysons/Vienna -- best decision ever! Rahul is a Senior Diamond Consultant, and very well educated in the business. He was extremely professional and really worked with us to get us exactly what we (ME) wanted! We started from scratch -- I got to pick the size and the 4Cs with the help of Rahul of course. We were deciding between the two: Tacori or Verragio. For me, I liked the very detailed and intricate designs th... read more
I went with girlfriends to try on engagement rings as they were going to relay my preferences to my boyfriend. I was excited to check out Mervis after reading great reviews, but I left with a large distaste for the jeweler. When we entered, a kind woman sat us in a room. She asked if we liked water, which we never received. Eventfully, Dodi came to help us. She was extremely rude and condescending. I told her about what I was looking for, however I didn't know much because I hadn't spent much time looking at rings. She broug... read more
If you need a ring, shop around and narrow it down, but you must goto Mervis to buy. Only ask for Tina. She delivered the perfect ring! Even better service. You think it's just buying a ring but it is more and Mervis gives a full experience. Everyone is stunned by her ring. You can track Diamond origin. Cut of the diamonds were amazing. No pressure sales. Mervis family was great. Champagne! A+
I visited Mervis back in March and much to my surprised did not initially get the experience I was hoping for, but ever since they have gone out of their way to rectify the situation. if you are there and are unhappy about anything SAY SOMETHING! Mervis takes customer service issues quite seriously but they can't help you if they don't know. The long of it is that I went in to buy a new setting for my engagement ring and walked out with a very negative perception due to my interaction with the sales person. I ended up posti... read more
Frequently asked questions about Corporate
How is Corporate rated?
Corporate has a 4.8 star rating with 1,898 reviews.
When is Corporate open?
Corporate is closed now. It will open at 9:00 a.m.