This profile has been claimed by the business owner or representative.
Corporate
- Consumer Goods
- Tysons, VA
About this business
Location details
1900 Mervis Way, Tysons, VA, 22182, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My (now) fiancé and I went to Mervis to look at rings before our engagement so I could give him an idea of what kind of ring I preferred. I highly suggest making an appointment if you plan on going over the weekend because it can get busy. Upon arrival we were greeted and sat in a private room. Elizabeth our consultant took the time to get to know us and to find out what I was looking for. She went above and beyond brining many variations in for viewing to illustrate my options. I actually ended up choosing a band/setting sh... read more
I worked with Jeff at the Tysons location for approximately two months to find the perfect engagement ring. Jeff worked very hard to not only find me the perfect diamond, but also deliver the ring in time for my pre scheduled wedding proposal. He was simply awesome. I shopped around at many jewelers before buying from Mervis. Compared to the rest, Jeff's customer service was second to none. I can't recommend him/them highly enough and my bride and I will be returning to purchase our wedding bands.
After looking at engagement rings several times, I was ready to buy. I made an appointment with Dodi and received not one but two confirmation emails. On the day of--she didn't show up. Needless to say, I'll be going elsewhere.
I went shopping here for some jewelry for my S.O. I thought I should pop into Mervis since it was between two of the stores I was looking into, but I was sadly disappointed with what they offer. Firstly, the selection here is minimal. They tell you there's more in the back, but I can't imagine it's more impressive than what they have up front - and are there any other settings? Yet to be determined. What really turned me off to Mervis was the suggestion that the saleslady made to me; she told me they have a program by which ... read more
Business response:
Hi James- Thank you for giving us honest feedback, which allows us to improve. I'm sorry we failed to give you a happy jewelry buying experience. I am committed to customer service and I'd love to hear more about what happened. I'll do my best to make things right for you if you'll give me that chance. And if you never want to step foot in our store again, that's your right. But please tell me more about where we went wrong so we can learn from our mistakes and offer a better experience for future clients. Congratulations... read more
I went to Mervis with hopes to find an engagement ring for my girlfriend. We didn't have an appointment, but Maria Kamali helped us right away. She very pleasant and knowledgable. She never pressured me. In the end we had a great experience and found the perfect ring.
I had an issue with the customer service, but then Jonathan contacted me through yelp and was very sincere and helpful.
Business response:
Hi Ashley - Thanks for letting me know about what happened and I'd like to help you out. Please contact me and let's fix your jewelry. It's our only goal to make you happy. Jonathan Mervis jmervis@mervisdiamond.com
I was not impressed. I walked in without an appointment, and I guess they didn't think I was a serious buyer. Nobody took me to a consultation room, but they did show me some rings in the case. When there wasn't one I liked, I described it. I was given a quick, "we can make one for you", but the salesperson made no move to go beyond that. I would have loved to talk design/numbers about what I wanted. Too bad about that...they lost my sale.
Business response:
Hi Amy- Thank you for your candid feedback. We are family business and as a third generation here, I've personally made a commitment to customer service and raising the bar. It pains me when I hear we failed you. We try as best as possible to accommodate the specific needs and wishes of each person that walks through our doors. As you can imagine - people have very different ideas of how they want to be treated when shopping. Some want to browse by themselves while others want individual attention. Some want a quick introdu... read more
I have so much to say about my experience at Mervis, I hardly know where to begin. I will come back and fill in this review as I have time. Initially, let me just give folks some practical advice. If you choose to shop at Mervis, make sure to shop around and compare the quality and price of what you are buying--make sure you are comparing apples-to-apples. Don't take their representations at face value. Of course, you may not make it that far if you have a low threshold for condescending attitudes. I ultimately got a much be... read more
Business response:
I'm sorry that we offered you a bad experience, but I'd like to make it right. Please let me know what happened and I'll work with you personally until you're happy. We are a family business and we aim to give each client a VIP shopping experience. When we fail, it's important to learn from our mistakes and go over and above to show that we care. I look forward to hearing from you, Jonathan Mervis jmervis@mervisdiamond.com
Rahul was great. I felt like we received great customer service. My fiancé and I had been to numerous stores and decided on a ring from Jared. We thought we would try Mervis before making the purchase. I'm so glad we did. There were so many options. We found the perfect ring and for the best price. I love my ring!!! Thanks! FYI... They did not have our appointment on file (we made it the night before) but met with us anyway.
Frequently asked questions about Corporate
How is Corporate rated?
Corporate has a 4.8 star rating with 1,981 reviews.
When is Corporate open?
Corporate is closed now. It will open on Monday at 9:00 a.m.