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Cracker Barrel Mobile App
- Restaurants
- Lebanon, TN
About this business
Location details
635 South Cumberland Street, Lebanon, TN, 37087, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
it was hortible app. it was too sensitive, and kept wanting to go to main page(promotion) so many time. i tried to pay for my order, but it kept going back to the same page again and again. and i had to input my information many times. i finally gave up and not order anything.
Business response:
Oh, no! Thank you for letting us know. We are looking into the issue and hope to have it resolved shortly.
Recent update to this app is awful. Trying to place an order and the screen keeps randomly switching to other things. Very frustrating.
Business response:
Oh, dear! We'll look into this issue for you. Could you shoot me an email with more specifics about where you're seeing the issue? mobileappsupport@crackerbarrel.com
Just buffering and loading. Deleted went to another breakfast spot.
Business response:
That doesn't sound right! Can you give us more information at mobileappsupport@crackerbarrel.com so that we can investigate?
No Okra on this menu last chance we will never go back fix it. It is the 25th of December still no Okra, no full menu this garbage is deleted and they never and I mean NEVER get the order right
Business response:
Oh dear! Jeff, without knowing what location you're ordering from, I don't know how to follow up. If you can send what store you were ordering from we can look into that for you! MobileAppSupport@crackerbarrel.com
HORRIBLE FIX!!!YOUR APP!!! I'VE REACHED OUT TO YOUR CUSTOMER CARE AT LEAST TIMES IN THE PAST 6 MONTHS AND NEVER GOT ANY RESPONSE! MY CART IS STILL STUCK WITH AN ORDER I CAN'T DELETE OR CANCEL AND IT'S BEEN ALMOST A YEAR!!!!I CAN'T USE MY LOGIN OR ORDER ON THE WEBSITE BC MY CART STILL HAS FOOD IN IT THAT WON'T DELETE!!!
Business response:
Oh no! We sincerely apologize for the troubles you've had with the app. If you contact me at mobileappsupport@crackerbarrel.com I would be happy to assist.
Had to deny continuous access to location etc, wasn't thrilled there. If there's a way to have your order pickup page to click that "I'm Here" that you see in confirmation email, I couldn't find that easily (or at all). And, being warned by my phone's security software from the pre-install scan.. It wasn't helpful and is now uninstalled.
Business response:
Thank you for the suggestion! We'll look into the location item and we do plan to get the Curbside check in button in the app in the future.
App does not let you order water with your food.
Business response:
Thank you for the suggestion! We'll pass this on to our menu team for review.
The worst restaurant app I have ever used. I have reported it to store manager several times after a year still NO improvement with app restaurant employees are overwhelmed and make numerous errors so would rather place order online neither is working so will just quit going to cracker barrel overpriced, so cold food so why should their App work
Business response:
Oh, no! We worked really hard to make big changes in this last release. I'd love to chat more with you about your app experience-- could you please contact me at mobileappsupport@crackerbarrel.com?
App wouldn't allow me to join the wait list. Not the first time this happened, also if I do get the wait list the I'm here option goes away before I can tap it.
Business response:
Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at mobileappsupport@crackerbarrel.com. Thank you!
Frequently asked questions about Cracker Barrel Mobile App
How is Cracker Barrel Mobile App rated?
Cracker Barrel Mobile App has a 2.4 star rating with 5,973 reviews.
When is Cracker Barrel Mobile App open?
Cracker Barrel Mobile App is closed now. It will open tomorrow at 9:00 a.m.