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Credit9
- Financial Services
- Irvine, CA
About this business
Location details
18200 Von Karman Ave, Suite 500, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrified that this is a scam. Gave them my social. I decided to call to get more information. I ended up giving them my social and he ended up giving me the "I'll call you tomorrow" response everyone else have gotten. Even the name he gave sounded fake. Supposedly he gave me his direct line.
Business response:
****, We set a high standard for ourselves, However, upon review of your account your application was submitted on September 23, 2020 at 5:15pm respectively; and you made an appointment with our Client Advocate representative on a recorded line for September 24, 2020 (The day after said review is posted) at 10:30AM. Our Quality Assurance department reviewed everything and you had the call for your results at 10:28AM that lasted for 23 minutes on September 24th. Our Customer Experience Manager left you a voicemail for further... read more
Spoke to an articulate man with a deep voice, who didn't sound like a scammer. We had a hang up mid conversation that I didn't think much of until after reading the reviews here. Jeremy took my social, my name, my address, my email, and my phone number, and made an appointment for the next day where he never showed up. A bit worried about identity theft as well.
Business response:
*****, Thank you for letting us know know about this. Your feedback helps us get better. However, upon checking on your account; Our client advocate representative; Jeremy did call you several times on September 21 and September 22 respectively.We think there is a big miscommunication on your part as we did our due diligence to make sure that we were in contact with you. If you have any further questions please email our Customer Experience Manager directly at pr@credit9.com. Thank you very much
Received offer in mail and received a phone number to opt out of offers. Catch was I had to provide my social security number over the phone. What am I, an idiot? Like I’m leaving my SSN number on an answering machine!! Why wouldn’t my “Reservation Code” work?!!?
SCAM....I called....no emails back and every time I tried to call them, it sounded like someone accidentally answered on speakerphone in the middle of family dinner. DO NOT TRUST this snail mail SCAM. Trust your gut and go elsewhere.
I received what appeared to be a personal loan preapproval letter; however, after speaking to a representative on the phone was told it's actually a debt consolidation + personal loan. The major difference is you have to default on your credit payments, get your cards canceled, and then rebuild your credit. Which is fine for some people, but not what I wanted and not what is advertised by the mailer.
Business response:
Michael, It's important to us that are customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We offer loans at rates as low as 5.99% for those who qualify. There are many factors that are taken into consideration before we can determine the risk and offer a rate based on multiple factors. Unfortunately, upon review you did not meet the requirements needed to qualify for our lowest rate but feel confident that the offer given based on your situation was very competitive.We hop... read more
My husband and I were wanting to consolidate our bills and we spoke to a man named Wes yesterday 9/10/20 on the phone after receiving flier in mail. He took all of our information and said he'd call us back today 9/11/20 at 10:00am and we have yet to receive a return phone call. We are terrified that this may have been a scam.
Business response:
******, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out to pr@credit9.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Requested a call back 9/9 - never received one. Reading reviews, seems to be a common trend. I called in and the line seemed a little odd... Not sure how i feel about this
Business response:
Jen, We're sorry to hear about your experience and also want to thank you for sharing your concerns with us. Unfortunately, we are unable to locate you in our system based on the information provided in order to better understand and hopefully resolve your concerns, please email us directly at pr@credit9.com
Requested a call back 9/9 - never received one. Reading reviews, seems to be a common trend. I called in and the line seemed a little odd... Not sure how i feel about this
Business response:
Jen, We're sorry to hear about your experience and also want to thank you for sharing your concerns with us. Unfortunately, we are unable to locate you in our system based on the information provided in order to better understand and hopefully resolve your concerns, please email us directly at pr@credit9.com
SCAM. I received a letter in the mail telling me that I was pre-selected for this offer. I went through the information online, like so many others, and waited to get the initial phone call. When, I finally got the call, I was not treated with respect. They demanded my social security number and insisted that they were just doing a soft pull on my credit. This still shows up. I was uncomfortable providing that information but after a few questions, ended up giving it to them. They took my information and claimed they would c... read more
Business response:
*****,It is with great concern and regret we received this. Upon review of your account, There wasn't a second call that was made on our end to get any of your information. If you have any more questions or concerns, please don't hesitate to email us directly at pr@credit9.com
Frequently asked questions about Credit9
How is Credit9 rated?
Credit9 has a 4.7 star rating with 9,022 reviews.
When is Credit9 open?
Credit9 is open now. It will close at 6:00 p.m.