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Credit9
- Financial Services
- Irvine, CA
About this business
Location details
18200 Von Karman Ave, Suite 500, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Got the flyer in the mail, filed out the online app, and it said to call in. I called in, and tried talking with Joseph. Upon asking about credit pulling and what I already did online, he became pretty rude and hung up on me. Obviously a garbage business with garbage customer service. Not even sure if this business is legit, because what business get ruder when you ask questions and then hangs up on you!!!
Business response:
*****,We appreciate you bringing this issue to our attention and we are very grateful for the opportunity to respond.Upon review of your account and the recording we have on our end. Our Client Advocate representative didn't hung up on you. He was simply trying to explain that we can't do a soft credit pull without your full information. Here at Credit9,We make sure that our customer service is our top priority and in making sure all operational points are met at a high level. We truly regret any frustration this has caused ... read more
Got my information and never called back. I am worried now about identity theft.
Business response:
*****, Thank you for letting us know know about this. Upon review of your account,Our client advocate representative did his due diligence and called you back the same day this review was posted. Based on our records, he called you at 9:28 AM PST,3:32 PM and 3:34 PM respectively. Also tried to reach you the next day. We're sorry for any confusion. If youhave any questions or concerns please don't hesitate to reach us anytime.
Very rude service rep...another scam business. Not waste your time with this business.
Business response:
****, Thank you for taking the time to share your experience with us. We enjoy the positive reviews as well as any honest feedback that we can get, as it allows us to continually improve our customers experience.Upon review of your account, Our client advocate representative's line got disconnected and no disrespect occurred during the 1:39 duration of the call.We truly understand the frustration this has caused you and sincerely apologize for any inconvenience and misunderstanding.
Absolute bait and switch scam. Here's how it goes. You get a bait mailer promising amazing consolidation terms. It uses the "term "pre-approved", which does NOT mean the same as pre--qualified. You go to the website and hit a screen where it says if you proceed you are accepting automated calls txts etc. so they get you to call. I reached them after hours and did not leave a message and got multiple inbound telemarketing calls inresponse to my "missed call", the first stage of a slimy sell. Then you get connected to someone ... read more
This firm is a joke and are liars. They are a debt relief company not a loan company. I spoke with a law firm today. If any of you want to get into a lawsuit and try and shut this scheme of a company down. Get in contact with me at donna92699atgmail.com. The are using fraudulent marketing piece and are breaking the law with a bait and switch game. With the times we are living in, DO NOT allow crooked companies to get away with this BS. Again contact me if you want to get in on a law suit. We need about 25-30 people to take t... read more
Business response:
*****, We appreciate you bringing this issue to our attention and we are very grateful for the opportunity to respond. Upon review, Your husband called us inquiring about the details of our loan. He had a very pleasant conversation with our client advocate representative and we're pretty confused with these feedback. Please contact our Customer Experience Manager directly at pr@credit9.com so we can help you answer all your concerns and questions. We wish you a lovely week ahead and look forward to hearing from you.
I received a pre-screen reservation # by mail. I followed through on the website in an effort to see what rate I would qualify for but the site directs you to select a call back by a rep. The rep gets on the line, doesn't greet me or identify himself by name or company and asks me all of the same information I just entered into the website PLUS the more detailed info such as *** and ***. At that point I hesitate...I have gotten no sense of what I may qualify for rate wise or any other information from this person but I am ex... read more
Business response:
********, We appreciate you bringing this issue to our attention and we are very grateful for the opportunity to respond. Here at Credit9, We make sure that our customer service is our top priority and in making sure all operational points are met at a high level. We truly regret any frustration this has caused you.Rest assured that we are taking action for our agent's conduct and won't happen again. I really appreciate your honest feedback as it allows us to continually improve. Please feel free to contact us directlyif you... read more
Scam. Took all my information for a "pre approved" amount and then TEXT ME THEY CAN'T HELP ME!! VERY DISAPPOINTED!!
Business response:
******,We're sorry to hear about your experience and also want to thank you for sharing your concerns with us.Unfortunately, we are unable to locate you in our system based on the information provided in order to better understand and hopefully resolve your concerns, please email us directly at **************
Called to discuss debt consolidation and they took our information and never called us back to let us know what we going on. We are currently monitoring our credit reports and will report this business several more times if something begins looking sketchy.
I received an "invitation" from Credit9 in the mail. I filled out the initial information and received a call from one of the customer service representatives. I asked her if she could give me a bit more information about credit9 and the how it operated. To which she replied "why don't you do some research and then call us back!" and hang up on me. Very rude and I do not wish to have any business with them.
Business response:
********, We appreciate you bringing this issue to our attention and we are very grateful for the opportunity to respond. Here at Credit9, We make sure that our customer service is our top priority and in making sure all operational points are met at a high level. We truly regret how our client advocate representative's customer service was conducted and we want to make things right. Someone from our team will be in touch with you shortly. Please feel free to reach us anytime at pr@credit9.com
Frequently asked questions about Credit9
How is Credit9 rated?
Credit9 has a 4.7 star rating with 9,022 reviews.
When is Credit9 open?
Credit9 is open now. It will close at 6:00 p.m.