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Credit9
- Financial Services
- Irvine, CA
About this business
Location details
18200 Von Karman Ave, Suite 500, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Colleen was a sales person but wouldn't admit it. She tried playing to my emotions and wanted to push me to make a decision quickly. I was interested in what they offered so I wanted to see them in writing but she wouldn't do it. She refused to send a contract which is just sketchy. We decided not to do business with the company.
Business response:
Jesse, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. We would love to make things right if you give us another chance.
I received a "pre-approved" letter in the mail multiple times. I finally called back and gave the guy some info along with my Social Security number and he said he'd send a text setting up an appointment to discuss what my offer is. He never called back nor did I receive a text. He also called from an unknown North Carolina number despite this company being located CA. I'm very concerned with identity theft and even if I get a call back, I will never do business with this company, you don't mess with people's lives like that... read more
Business response:
*******, We're sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. Pre-approval is not a guarantee. everything is subject for review with our underwriting process with all of its checkpoints and requirements. We had a technical issue that day and we want to apologize for any frustration this has caused you.
SCAM!!! This company pretends to be a debt consolidation company when really they are a debt relief company where they ask you to give them money to settle your debts for you. You're better off trying to settle your debts with the credit card companies yourself and avoiding dealing with scam companies like this. To make matters worse the gentleman I spoke to was extremely rude and condescending and pretty much told me I was being stupid for not taking their debt relief program. I work in finance so I understand how dangerous... read more
Business response:
*********, It's important to us that are customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We're sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. All calls are recorded and after reviewing the call we have determined that the agent handled the call with respect and if it isn't how it was perceived, We're very sorry for the confusion. Your profile was run thru our automated underwriting system and does not mee... read more
Can i give zero stars? I was under the impression i was applying for a loan. This is some sales pitch for a company called Americor. I hung up, after i asked him to tell me why it suddenly "wasn't a loan". Jonathan B got permission to "soft pull" my credit under false pretenses a couple days prior, and if that inquiry appears on my reports, i will file a complaint with every regulatory agency i can find.
Business response:
Kristin, We appreciate you bringing this issue to our attention and we are very grateful for the opportunity to respond. While reviewing an individual's account we do our due diligence in determining an applicant's overall rating. There are certain variables that didn't meet our criteria for the 5.99% loan rate and we offered you another possible solution that can probably help you. Here at Credit9, we make sure that our customer service is our top priority and in making sure all operational points are met at a high level... read more
Don't fall for the debt consolidation loan. This is a debt settlement company with ride customer service. If you need a consolidation loan, contact a reputable financial institution. For creating counseling & debt management, contact a nonprofit. Let debt settlement be your last resort.. with their plan, you might as well file a Chapter 13.
Business response:
******, We appreciate you bringing this issue to our attention and we are very grateful for the opportunity to respond. While reviewing an individual's account we do our due diligence in determining an applicant's overall rating. There are certain variables that didn't meet our criteria for the 5.99% loan rate and we offered you another possible solution that can probably help you. Here at Credit9, We make sure that our customer service is our top priority and in making sure all operational points are met at a high level. We... read more
Not what they claim to be. First of all they say they offer you a loan but that is not true. They have you pay each month for not a loan but what seems to be some sort of savings account to help boost your credit score. I was a little skeptical but they assured me that if I changed my mind I can get a refund minus fees for service of course. Well after paying for a few months at 30.00 per month I was affected by COVID-19. My budget changed dramatically so I had to do cost cutting. I called to cancel and was told they underst... read more
I got one of those "pre-approved" letters. I filed out the form with the reservation code and then I got a screen saying I was pre-qualified and that an agent will call me. So I guess being pre-approved was a lie. It's just a scam.
Business response:
********, Thank you for your review. I’m sorry to hear you had such a frustrating experience, but I really appreciate you bringing this issue to our attention." Pre-approval" is not a guarantee of approval. Like all financial institutions, We would need to verify your income and other pertinent information to get you qualified and all subject for review based on our underwriting guidelines. We hope this information helps. Please feel free to contact us directly at pr@credit9.com
Unprofessional. Filled in the form and had a conversation with a fellow who gathered further information. They committed to a date and time for a call back but they never called back, nor did they provide any way to contact them. Unprofessional.
Business response:
*****, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out to pr@credit9.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Received pre approved letters in mail. Thought ok I will try them did the online app they said a rep would contact me, when talking to two separate people after a few seconds the line went dead so gave up. Now they call and I answer, same thing line goes dead. They also use a local area code suspicious to me.
Frequently asked questions about Credit9
How is Credit9 rated?
Credit9 has a 4.7 star rating with 9,022 reviews.
When is Credit9 open?
Credit9 is open now. It will close at 6:00 p.m.