Credit9

4.7

Financial Services
Irvine, CA

About this business

Finance Financial Services Personal Loans

Location details

18200 Von Karman Ave, Suite 500, Irvine, CA, 92612, United States

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Weekday	Schedule	Status
Mon	6:00 a.m. to 6:00 p.m.
Tue	6:00 a.m. to 6:00 p.m.
Wed	6:00 a.m. to 6:00 p.m.
Thu	6:00 a.m. to 6:00 p.m.
Fri	6:00 a.m. to 6:00 p.m.
Sat	Closed
Sun	Closed

4.79,022 reviews

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Ashley H

5 years ago

Got a letter in the mail with a reservation number. Really great offer! I’ve been looking to get dent consolidation loan for a while... called and the first guy hung up on me. Called back and the other gentleman said nothing was pulling up, with phone number or reservation code... after 10 min he then hung up on me. Not even 5 minutes later I get a call from another company saying I put in an application. When I said I put in no application and that I called credit9 she said “oh we are affiliated with them.” Seriously? I was... read more

Business response:

******, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Upon review, the day that you called on the 14th of this month, We were experiencing severe technical issues. We know this is not an excuse, but this is the main reason why the client advocate representative you were talking to can't locate your file nor can hear you as well, which is misconstrued as hanging up on you. We're really sorry for that and we know it can be frust... read more

jman

5 years ago

Very shady. When I called, I was told that they do not allow you to keep a record of the phone call, and ceased further communication. No legitimate business has any sensible reason to require this. I would be wary of dealing with them.

Business response:

******, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.

Ulysses H

5 years ago

Not Good. Required credit cards with $1000 min ceilings. Required min outstanding debt of $7500.

Jenn S.

5 years ago

Called in to get some more information as I filled out an application. Spoke to a rep who said, we have previously talked to you, and you have under $8k in debt so we cannot help you. I advised her, I have never spoken to anyone, she stated, well, its under $8k so we cannot help. Very disappointed. I have never spoken to this company or heard of them before yesterday. Would not recommend them!

Shawn S

5 years ago

Very misleading! Relieved a "pre-approval" in the mail and thought I'd pay off a couple of credit cards. They tried to off debt consolidation and said they didn't have a loan for me. I have perfect payment history and make six figures. Please look for a reputable company and throw away the false advertising you receive.

Business response:

*****, On behalf of Credit9, I want to extend my sincerest apologies for what transpired but also want to Thank you for bringing this to our attention. While reviewing an individual's account we do our due diligence in determining an applicant's overall rating. There are certain variables that didn't meet our criteria for the loan and we offered you another possible solution that can probably help you.We truly regret any frustration this has caused you.Please email us at **************if you have any more questions.

David R

5 years ago

I am having the same problems as everyone else that left a bad review. No response despite leaving voice messages and I am definitely concerned about identity theft with this company

Business response:

*****, Thank you for letting us know know about this. Your feedback helps us get better. However, Upon review of your account; Our Client Advocate Representative did reach out to you the day you submitted this review; June 23, 2020 respectively. 3:38 PM PST was the first contact made and sent you an SMS reminder at 4:06PM if you prefer another time for your application status. Please feel free reach out to us directly at ************** with any further comments, concerns, or suggestions you wish to share.

Robert

5 years ago

It said loan. Not debt consolidation. False advertising. Tried to tell me my fico score was so low. Amazing i have my credit report and fico score from two days prior and it was alot higher. Looks like they scamming people. How so you get a BBB good rating when you are scamming people?

Business response:

******, We appreciate you bringing this issue to our attention and we are very grateful for the opportunity to respond. While reviewing an individual's account we do our due diligence in determining an applicant's overall rating. There are many qualifying aspects that are taken into consideration before we can determine the risk and offer a rate based on multiple factors. ****score although a leading factor is not the sole basis for qualifying for a loan. There are certain variables that didn't meet our criteria for the loan... read more

PATRICIA

5 years ago

I always thought that the BBB logo stood for something! I saw it on the letter /promotion sent out by Credit9; that was why I did not "check up" on this company initially. As many have reported/complained, they did not call me back as/when promised. I just contacted them, and after further conversation , was made aware of the fact that the "letter/promotion" sent to me was so incomplete & very misleading! I truly thought that I was going to get a "LOAN", so that I could pay off the debts of my choice, with said "Loan"! That ... read more

Business response:

********, We always aim to deliver a great experience. We are gutted when we miss the mark! Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Patricia W

5 years ago

Business response:

Patricia, We always aim to deliver a great experience. We are gutted when we miss the mark! Thank you for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.