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Credit9
- Financial Services
- Irvine, CA
About this business
Location details
18200 Von Karman Ave, Suite 500, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I received a very specific pre-approved written offer for a rate & term refinance of my CC/unsecured debt at 5.99% to save $219/month. After speaking to a sales rep, underwriter and supervisor no luck, even though my income, assets, debt to income ratios and excellent credit history (*** ****). Credit9.com CANNOT and will not deliver on their promises. They only want to make high profit loans to distressed borrowers/struggling borrowers, even during the Coronavirus Pandemic Quarantine (crisis). I do not appreciate bait and s... read more
This is the crappiest company I have encountered in a long time.. stay away! They got upset and hung up on me because I told them I was recording them also!! Lmao, supervisor finally came on and cut the call!!! Lol, no transparency that tells you it’s a scam and the BBB is involved!! So funny!! We all should start recording these scam artists, everyone can with your phone, but, u have to tell them they are being recorded just like they tells us.. watch how fast they cut the phone call...lmao!
Business response:
****,We're sorry to hear about your experience and also want to thank you for sharing your concerns with us. Unfortunately, we are unable to locate you in our system based on the information provided in order to better understand and hopefully resolve your concerns, please email us directly at **************
I received one of their letters in the mail stating "You have been PRE-APPROVED for an $25,471 Consolidation Line of Credit!". Something told me to look into their company, so I read many of the reviews in here. After reviewing the statements in here, I gave them questions pertaining to their letter and what it advertises. The rep, couldn't give me a straight answer, got frustrated and just hug up on me. These five start reviews are sketchy. I put money on it that Credit9, Americor, and Americor Funding are writing their own... read more
Business response:
Charles, We're sorry to hear about your experience and also want to thank you for sharing your concerns with us.Unfortunately, we are unable to locate you in our system based on the information provided in order to better understand and hopefully resolve your concerns, please contact our Customer Experience Manager directly at pr#credit9.com
I believe that Credit9 may be a good company providing a good service ; however, it's quite inappropriate and offensive for their representatives to become pushy and arrogant; and basically give "Trial & Judgement" against potential clients after less than 15-30 minutes of telephone communication. When I take time out of my work day to talk with a representative, I expect them to treat me the same way I do my own customers. Jonathan was very polite in our initial conversation and even in the beginning of our second conversat... read more
Business response:
*****, Thank you for posting this review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further.
Credit9 customer service stinks, they expect you to answer and give them all details before they tell your approval details after underwriting has given an approval. I asked a direct question about cost, they refused to answer that, citing some lending laws. You apply for loan, your approved, you then decide if terms are right for you. Dont play games and drag process out, its a yes or no. Andrew said I was approved but would not tell me amount, I found that disturbing, no disclosure. Not user friendly at all????????????
Business response:
******, Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out to pr@credit9.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
Credit 9 is not a professional company!!!. Avoid them at all costs! I spoke to Andrea Monday and made arrangements For her to call me the following day about a debt loan. She never called. I called her I get “voice mail” or a text message that says she’s away from her desk. I’ve left voicemails to her and she doesn’t return them! This company needs to be investigated and shut down. I hope someone at Credit 9 sees this post and finds my file to return my call. While I’m not pleased with the professionalism of your employee I ... read more
Business response:
********, Thank you for contacting us for the enclosed matter below. First we would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. Customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced. After a thorough review of your case, We have managed to pinpoint the... read more
THEY DESERVE AN A+ ACROSS THE BOARD. thank u credit9
They collected information upfront and the rerouted to another company. Very fishy. Not a true mail offer! Do not fill their forms.
Business response:
*****, We are sorry that your experience with us didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at pr@credit9.com Again, thank you for your feedback!
Wow, I'm glad I scrolled down past the last two weeks of comments to get to the REAL comments. It's obvious all the comments from around 3/24 to 3/31 are all 5 star reviews, right when they probably sent out a wave of offers they flood review sites with positive reviews because a large percentage of folks "in-need" may not bother to look further back or just say "wow, all these 5-star reviews, I don't need to read further. But you should always read the reviews dated about a month before you receive any offer. There's where ... read more
Frequently asked questions about Credit9
How is Credit9 rated?
Credit9 has a 4.7 star rating with 9,022 reviews.
When is Credit9 open?
Credit9 is open now. It will close at 6:00 p.m.