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Credit9
- Financial Services
- Irvine, CA
About this business
Location details
18200 Von Karman Ave, Suite 500, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
At first I was skeptic, especially after all the reviews that I've read but they proved me wrong. the whole staff was nothing but courteous thru the whole year that I had my loan with them, always making sure that im never left in the dark.
Business response:
Thank you for your review *****! We're pleased to see your representative and our team have been responsive and courteous with you, we look forward to helping you close this chapter of debt and create a new brighter future with your money!
I was misled about the potential plans that were available until after my time was wasted. When I refused to renegotiate terms with credit card companies I was given the smart alec desperate sales ploys used when salespeople are frustrated that they cannot strong arm you. I was talked over when I tried to explain that i was open to other solutions and ultimately hung up on.
Business response:
****, Thank you for letting us know know about this. Your feedback helps us get better. Upon review of your account, our client advocate representative who was assigned to your file didn't hung up on you as you previously stated. There's also a grave miscommunication on how the solution that was presented to you was misunderstood. We apologize that our service did not satisfy your expectations.
I applied online after getting a letter in the mail and then got a call the day after by a Tony with a direct line. He took all my private information. He claimed that an underwriter would contact me the next day after reviewing my info. It's been a couple of days now with no return contact. Feel like my information was misused. I have provided all the info to the proper authorities just in case and regardless of whether it is Credit 9 or not. If this is legit then this sort of promise and lack of follow through is unprofess... read more
Business response:
******, Thank you for contacting us for the enclosed matter below. We would like to express our deepest regret for the inconvenience caused by this unintentional and rare mistake. Here at Credit9, customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Tony's manager tried to reach out to you today but you weren't available. We would like to make things right. Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you.
Absolute scam. They are not trying to make a loan. This is a bait and switch to put you in debt re-organization plan.
Business response:
******,We are sorry that your experience didn’t quite match your expectations. We would love to know why, so that we can deliver a better experience next time. You may reach us anytime at pr@credit9.com . Again, thank you for your feedback!”
I fully support the majority of the other reviews here. I had a lengthy conversation with a supposed loan counselor yesterday. He was very pleasant and I shared the requested personal information. He promised me a call back today at 5PM EST (we clarified 2PM his time). I left work early to take the call.......nothing! After waiting an hour I decided to check reviews. Very unsettling. If this guy ever does reach back out I will NOT take him up on any offer.
Business response:
********,Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. We would like the opportunity to investigate your feedback further,I believe someone from our team reached out to you yesterday. Please don't hesitate to contact us at pr@credit9.com
I received a pre approval letter in the mail. Called and shared some data and scheduled a follow up for 48 hours later. Jason called the next day saying he had a mix up on his calendar and then never called at the appointed time. I received several text messages with no signature and different numbers than Jason's but related to a possible loan. Seems strange and I have now tossed the paperwork
Business response:
*******, We're so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. One of our client advocate representatives will reach out to you today so we can fix everything.
This company called to follow up on a printed offer that they sent. After a phone conversation made an appointment to the following day. The representative, Kenneth, did not bother calling back on time or at all. The company sent another printed offer that appears to be a bait and switch for higher interest rate. The original interest rate that was offered was a third of what their return offer was switch to following the conversation. It appears from the credit report information they sent to me they are using old, outdated... read more
Business response:
****, Thank you for bringing this matter to our attention. I’m very sorry we failed to meet your expectations. I would appreciate another chance to earn your business. Please email us directly at pr@credit9.com.
Bait and switch!!! Beware!!!! Send you a preappoval letter in the mail, get your info, then tell you to stop paying your bills and pay them @24% interest and then they might re-negotiate with your creditors after 12 months of non payment on your cards. So you pay them, get sued by your cc companies and end up with a sh@@ credit score
Business response:
******** thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better. Please feel free reach out to pr@credit9.com with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
I'M glad i read the reviews before calling them. I knew it was to good to be true. bate and switch. not a loan company.
Business response:
*******, We invite you to contact us at pr@credit9.com so we may discuss your specific personal experience. Thank you.
Frequently asked questions about Credit9
How is Credit9 rated?
Credit9 has a 4.7 star rating with 9,022 reviews.
When is Credit9 open?
Credit9 is open now. It will close at 6:00 p.m.