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Credit9
- Financial Services
- Irvine, CA
About this business
Location details
18200 Von Karman Ave, Suite 500, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I started working with them & decided to stick with my former plan with the company I had originally chosen. When they felt they had me, it was nothing but professionalism & an eagerness to help. After I chose to leave the program, pretty sure Don K** had an aneurysm & his voice rose about 3 octaves. He demanded to know why... he didn't ask. But demanded. I wasn't expecting such a strong reaction & I just chose to be as pleasant as possible, which seemed to make it worse. In the end, here's some advice Mr. K**... you should ... read more
Business response:
******,We appreciate you bringing this issue to our attention and we are very grateful for the opportunity to respond. Our Quality Assurance department is having a difficult time locating your file. We pulled all the recordings from that said agent that you talked to, with the same date of this review but we can't seem to find the one that matches your information. We truly regret any frustration this has caused you. Rest assured that we will be taking the right action when we find out more details about what happened. I rea... read more
Definite bait and switch, offered a consolidation loan, I wanted to get rid of few installment loans, but only would discuss my credit cards. Then went on to tell me what the credit card companies will do to my cards. I have paid every one on time since my divorce, they even increase my credit line, my fico is low due trouble in past caused during the divorce. I would only go through with this loan if i control the funds and payoff. He could not due this, I insisted, my career is in banking and finance, smelled something. He... read more
Business response:
*****, Thank you for taking the time to share your experience with us. We enjoy the positive reviews as well as any honest feedback that we can get, as it allows us to continually improve our customers experience. Credit9 offers loans at rates as low as 5.99% for those who meet our underwriting requirements. There are many qualifying aspects that are taken into consideration before we can determine the risk and offer a rate based on multiple factors. Fico score although a leading factor is not the sole basis for qualifying f... read more
I received a pre-approved letter. I called and was referred to a James R******* who took preliminary information. He said he needed to research and get back to me. We made a phone appointment for this morning and I reserved the time. He did not call. Mr. R******* had texted me a reminder of our appointment. I texted him an hour after the appointment and he did not answer the text. I assume that I was not approved but expected the courtesy of a phone call telling me that.
Business response:
******, On behalf of Credit9, I want to extend my sincerest apologies for what transpired during your application process. It's important to us that are customers are more than satisfied and we would like to resolve this issue immediately. Upon review, your said agent James was out sick on the 8th to 10th of this month. Your application was taken on the 10th. After he took your application he went home unexpectedly and the appointment never took place, which is completely our fault. We are very sorry for this inconvenience a... read more
Bait and switch, was given a "pre-approval" for a loan to consolidate and have extra for a cushion. Made the phone call and was told they would have to negotiate my current loans and credit card debt, after I would qualify for a loan. The negotiation would take 3-4 months, my payment actually went up by almost 3/4s. Not what they advertise in the pre-approved load mail.
Business response:
We appreciate you bringing this issue to our attention and we are very grateful for the opportunity to respond. While reviewing an individual's account we do our due diligence in determining an applicant's overall rating. There are certain variables that didn't meet our criteria for the 5.99% loan rate and we offered you another possible solution that can probably help you. Additionally, the "pre-screened" offer of credit is based on information in your credit report indicating that you meet certain criteria. Also, it's c... read more
Got pre approval in mail and spoke to rep on the phone and gave my info. Was told I would get an offer via email later that day. Never heard anything! Whether approved or denied, they should respond when they say they are going to! Poor customer service.
Business response:
***, Thank you for taking the time to share your experience with us. We enjoy the positive reviews as well as any honest feedback that we can get, as it allows us to continually improve our customers experience. We're truly sorry about the delay,our client advocate representative tried to reach you several times after your application. Should you have any questions, Please feel free to contact us directly at pr@americor.com
If I could give no stars I would. Classic bait & switch. Called them because they made it look like I could consolidate my debt, then was told they would have to negotiate my current credit cards. They offered my in the mailing a personal loan to take care of my debt. Scam. As I am not late on any of my payments or in need of their services for "debt consolidation" They will not get my business. They mislead you into thinking they will give you a personal loan not a debt consolidation. Their Website claims they are a persona... read more
Business response:
We're sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies.Unfortunately, there are many determining factors other than not being late in your payments to qualify for an unsecured loan. We value our customers opinions and would like to thank you for bringing this to our attention.
Looks like a other lying scamming debt consolidation company. If it sounds and looks too good to be true, IT IS too good to be true. Don't trust any 5 star review because they pay people to leave reviews on Trust Pilot and other sights. Anyone can be part of the BBB so don't go by that membership either
Business response:
Hi Christopher, Here at Credit9, We enjoy the positive reviews as well as any honest feedback that we can get,as it allows us to continually improve our customers experience.We tried to locate your file but to no avail, we can't figure out who you were talking to, or if you are an applicant or a client. If you can please be so kind to provide me with your full name and contact number so I can reach you personally. We pride ourselves on making sure all operational points are being managed at a high level and I sincerely apolo... read more
Very dishonest and rude on the phone. Nothing like the mail offer talks about! Don't waste your time!!
Business response:
It's important to us that are customers are more than satisfied and we would like the opportunity to resolve any issue immediately. We're sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. All calls are recorded and after reviewing the said call we have determined that the agent did set-up a call back the next day for your underwriting results; so at this point, We're really not sure where the confusion stands. If you have any more questions or concerns, please f... read more
STAY AWAY from this company, I received a mail invite for a loan of $171 mo, 0% interest. They inform me they are $525 month at 20% interest, total con artists. If you have bad credit, may be the only option, but not for anyone with reasonably decent credit!
Frequently asked questions about Credit9
How is Credit9 rated?
Credit9 has a 4.7 star rating with 9,022 reviews.
When is Credit9 open?
Credit9 is closed now. It will open tomorrow at 6:00 a.m.