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Credit9
- Financial Services
- Irvine, CA
About this business
Location details
18200 Von Karman Ave, Suite 500, Irvine, CA, 92612, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 6:00 p.m. | |
| Tue | 6:00 a.m. to 6:00 p.m. | |
| Wed | 6:00 a.m. to 6:00 p.m. | |
| Thu | 6:00 a.m. to 6:00 p.m. | |
| Fri | 6:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Applied since Friday, I was told my application is going to b submitted. The guy did not give me his name. He said he will call back. He did not call back. I did not get a clear explanation of the 12 months zero interest and details about the monthly payment.
Business response:
Hi *******, We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business. We would like the opportunity to investigate your feedback further. If you can please email us directly at pr@credit9.com
Got a letter in the mail saying that I have been pre-approved yet when I went to the apply.credit9.com, using the reservation code, and got a phone call from Jesse I was told that my credit card debt was not high enough and that they couldn't help me and he was sorry to waste my time. Kind of a disappointing call and let down after the letter
Business response:
*****, Thank you for letting us know know about this. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business.
<p>Durante el día de ayer tomaron mi información para analizar mi caso. Se supone que estaría revisando mi informacion y me llamarian a las 10:00 am del dia de hoy. La llamada nunca ocurrió y llamo a los números de contacto los cuales me envian a un buzón para que deje mensaje. Así ha estado todo el dia. Creo que esto debe de ser un fraude por lo que pondré un alerta en mi informe de crédito para evitar complicaciones en el futuro. Si es un negocio legítimo, pues no lo se , por que no se han comportado como profesionales.</p... read more
Business response:
<p>Gracias por traer este asunto a nuestra atención. Lamento mucho que no hayamos podido cumplir con sus expectativas. Agradecería otra oportunidad de ganar su confianza. Por favor contáctame directamente a pr@americor.com</p> <p>BBB Translation;</p> <p>Thank you for bringing this matter to our attention. I am very sorry that we were unable to meet your expectations. I would appreciate another chance to gain your trust. Please contact me directly at pr@americor.com</p>
Yikes. The fact that a crucial part of their terms is that you do not pay your creditors for 4-7 months while they “negotiate new terms and interest” and THEN is SUPER sketchy. No, thank you!
Business response:
*********, We set a high standard for ourselves, and we’re so sorry to hear this was not met in your interaction with our business, However, upon review of this feedback, we can't locate your file to assist you further. If you can please contact us directly at pr@americor.com so we can provide further clarification for any of your concerns.
We have had a great experience with Credit9 and with Americor. They have been very supportive and service of the highest quality.
Business response:
Dear ****, thank you for your kind words. We are happy to provide such a great experience for you when obtaining your Personal Loan. We thank you for your interest in Credit9 and all we have to offer. We look forward to continuing our relationship with you. If you have any questions or concerns in the future, please feel free to contact us at (800) 291-0172 .We’re happy to help.
Sean M***** at Credit9 contacted me and set up an appointment for a call and never called. When I contacted him about it, Gee J** called me back. She was the original person I spent a lot of time discussing my credit cards with. The time spent seemed unnecessary and for the purpose of getting me to trust her. When she called back she put the sales pitch on me about a hybrid program they have since my credit was so poor. It required I pay them 331.00 a month for a full year so they would trust that I would make payments. They... read more
I was sent a preapproval letter from credit 9 and I filled out the information online. Kacey contacted me and took more information and stated she would get with an underwriter although the web stated and underwriter would contact me but I never heard anything back from Kacie nor did I receive anything in the mail approving or declining.
Business response:
Hi *******, Thank you for reaching out regarding your application. A review of your account shows that our agent did her due diligence and attempted to reached out to you for your results. We truly regret any frustration or inconvenience this may cause. Should you have any more questions please feel free to reach us directly at pr@credit9.com
Hey BBB, This company is a credit consolidation company that is deliberately misleading consumers by sending them "pre-approved" offers that are not pre-approved at all. The offers are still contingent upon a full credit check, income verification, debt negotiations & cancellations, etc. This process will likely reduce most people's payments (eventually), but will further damage most people's credit history. Ultimately, what they are offering is known in the industry as "pre-qualified", not "pre-approved". I too received a p... read more
Business response:
Steve, We appreciate you bringing this issue to our attention and we are very grateful for the opportunity to respond. A prequalification or preapproval letter is a document from a lender stating that you will "probably qualify" for financing. To get preapproval or prequalification for a loan, you’ll need to provide certain financial information. According to the Consumer Financial Protection Bureau, there’s not much difference between the two terms, other than some legal distinctions — where one lender may use the term “... read more
I was told by Christopher I was approved. Set up a time to talk. Unfortunately, I was unavailable at that time due to an urgent work matter. I called him about 20 minutes later. Never received a call back. I sent him a text the next day, no response. That was last Thursday. Moving on there are certainly a lot of other options out there.
Business response:
*****, Thank you for reaching out to Credit9 with your concerns regarding your application process. Our Quality Assurance department reviewed your account and from January 08/2020 at 12:13 PM PST, you and our client advocate representative had been in contact. Additionally, from the day forward, January 9th respectively to January 13th, Our agent tried numerous times to reach out to you based on our call logs and recordings. If you need further clarification on this situation please don't hesitate to contact us directly at p... read more
Frequently asked questions about Credit9
How is Credit9 rated?
Credit9 has a 4.7 star rating with 9,022 reviews.
When is Credit9 open?
Credit9 is closed now. It will open tomorrow at 6:00 a.m.