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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
My service advisor was called away to take her husband to the ER. The system broke down after that. Having left my car at 7 AM, I heard from no one. Left a message at 2 and when no one had called back by 3 just went tot he dealership. Finally got someone to take charge and was out by 5. Their system failed then and me. Certainly not the fault of the original service advisor, but their lack of a backup plan wasted the day.
Business response:
Thank you for sharing your feedback and we understand your frustration. This is not the experience we strive to provide. Your feedback is valuable and helps us identify areas for improvement. We want to ensure that every customer receives consistent communication and service, regardless of unforeseen circumstances. To discuss this experience further, please contact James Freel, our Service Director, at jfreel@vtaig.com.
Amazing! Helped me when I couldn’t be helped by my own parents. I love love love and appreciation everything they did for me🩷
Business response:
We are thrilled to hear about your wonderful experience with us! It means everything to know that our team was able to provide the support and assistance you needed during an important time. Your heartfelt appreciation truly touches us, and we are so grateful that we could be there for you when it mattered most. Thank you for sharing your kind words and for choosing Crest Cadillac - your trust in us is deeply valued.
Great dealership with great customer service. Dealership is always clean snd the waiting area comfortable.
Business response:
We are elated to hear about your wonderful experience! Your feedback about our excellent customer service truly means a lot to us. We take great pride in maintaining a clean facility and ensuring our waiting area provides comfort for all our guests. Thank you for recognizing the care we put into creating a welcoming environment. We look forward to continuing to serve you with the same high standards you have come to expect.
I had a great experience at Cadillac’s service department, thanks to my service advisor, Greg. He was professional, attentive, and kept me informed throughout the process. The service was quick, high-quality, and the facility was clean. Greg’s follow-up ensured my satisfaction. Highly recommend!
Business response:
Thank you for taking the time to share your wonderful feedback about your service experience with us. We are delighted to hear that you received such professional and attentive care throughout your visit. It's fantastic that you felt well-informed during the entire process and that our team delivered the quick, high-quality service you deserved. We take pride in maintaining a clean facility and ensuring our customers feel valued from start to finish. Your recommendation means the world to us, and we look forward to continuin... read more
Thank you, Chris yoy are good customer service I’m happy to see other business
Business response:
We are ecstatic to hear about your positive experience with Chris. It's wonderful to know that you received the quality service you deserved and that you left feeling satisfied. Your happiness means everything to us, and we're thrilled that we could exceed your expectations. Thank you for taking the time to share your feedback - it truly motivates our entire team to continue delivering exceptional service to every customer who walks through our doors.
Trent Cross and Caleb Brosin made my car buying experience so easy, no stress, and got a great deal on my Cadillac. I'm a dedicated Crest customer for years and with good reason. They treat you like family and provide excellent customer care, car sales and service. Highly recommend 10 out of 10!
Business response:
Thank you for taking the time to share your wonderful experience. We are thrilled to hear that your car buying process was smooth and stress-free, and that you received an excellent deal on your new Cadillac. Your loyalty as a dedicated customer over the years means everything to us, and we are honored that you consider us family. We truly appreciate your kind words about our customer care and sales team - they work hard to ensure every customer has an outstanding experience. Your recommendation and perfect rating inspire us... read more
Excellent communication. My first time working with this advisor as my other retired. He stepped right in to fill big shoes.
Business response:
Thank you for your wonderful feedback about your experience with your new service advisor. We understand that transitioning to someone new after working with a long-term advisor can feel uncertain, and we are delighted to hear that the communication has been outstanding from the start. It means so much to know that your new advisor has seamlessly stepped into this important role and is providing you with the excellent service you deserve. Your confidence in our team is truly appreciated, and we look forward to continuing to ... read more
The dealership is always consistently good- acting timely and efficiently. Monica is great to work with.
Business response:
We are happy to hear about your consistently positive experiences with our team. Your recognition of our timely and efficient service means so much to us. We truly value customers like you who take the time to share their feedback, and we're delighted that Monica has provided you with excellent service. We look forward to continuing to serve you with the same level of quality and professionalism you've come to expect.
Excellent service as always. Logan McPhereson is my Service advisor and he consistently takes care of my service needs promptly and efficiently. Keep up the good work!
Business response:
We are thrilled to hear about your consistently positive experience with our service team. Your recognition of the prompt and efficient care you receive means so much to us at Crest Cadillac. It's wonderful to know that Logan continues to meet your service needs with such dedication and professionalism. We truly value your loyalty and appreciate you taking the time to share your kind words about the excellent service you've come to expect from us.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 11,228 reviews.
When is Crest Cadillac open?
Crest Cadillac is closed now. It will open tomorrow at 7:00 a.m.