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Crest Cadillac
- Car Dealers
- Frisco, TX
About this business
Location details
6280 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Logan McPherson went above and beyond on my vehicle's services. He provided a complimentary car wash without asking & I appreciate his initiative in having my car clean.
Business response:
Thank you for your review! We are thrilled to hear that you received exceptional service for your vehicle. It's wonderful to know that you experienced such thoughtful care, including the complimentary wash that was provided without you having to ask. This kind of proactive attention to detail truly reflects our commitment to going the extra mile for our customers. Your recognition of this initiative means a great deal to us, and we're so glad your car was returned to you in pristine condition.
They take care of the vehicle while providing an exceptional customer experience. Consistent and reasonable!
Business response:
We are honored to hear about your positive experience with our vehicle care and service. Your feedback about the exceptional customer experience means so much to our team. We work hard to maintain consistency and provide reasonable solutions for all our customers. Thank you for recognizing our commitment to taking great care of your vehicle while ensuring you feel valued throughout the process.
The best. I was treated with respect and the transaction was as easiest as it could be. I couldn't ask for more.
Business response:
Thank you for taking the time to share your wonderful experience with us. We are truly pleased to hear that you felt respected throughout your visit and that we were able to make your transaction smooth and straightforward. Your feedback about receiving the level of service you deserved means everything to our team. We appreciate your trust in us and look forward to continuing to exceed your expectations in the future.
The experience was great. My needs weren't met as crest couldn't complete service, but I wasn't charged which was great. The worst part of the experience was waiting 30 mins for my vehicle to be brought up to me especially when folks came in after me and had their vehicle before me
Business response:
We are pleased to hear that you had a great overall experience with us. We understand your frustration regarding the extended wait time for your vehicle. While we weren't able to complete the service you needed, we appreciate your understanding and are glad we could avoid any charges for you. Your feedback about the vehicle retrieval process is valuable to us as we work to improve our service efficiency. Thank you for taking the time to share your experience.
Our experience with the dealership was excellent Greg V went above and beyond to take care of us. His professionalism shined bright as he personally arranged our rental while our vehicle was being repaired. During the repair process, he kept us informed along the way and walked us through each step as well as each repair that was recommended. once our vehicle was done, Pick up was smooth and easy.
Business response:
We are absolutely thrilled to hear about your wonderful experience with our service team. It sounds like you received exceptional care throughout your vehicle repair process, with outstanding personal attention that made all the difference. We're delighted that you were kept well-informed at every step and that the recommended repairs were clearly explained to you. The seamless pickup experience is exactly what we strive for with every customer. Your feedback about the professionalism you experienced and the extra effort tak... read more
Great experience - Arman was excellent! I had a great experience at Crest purchasing new tires from Arman. He was great!
Business response:
Thank you for taking the time to share your wonderful feedback about your tire purchase experience. We are thrilled to hear that you had such a positive visit with us. It's fantastic to know that our team member provided you with excellent service and made your experience great. We truly appreciate customers like you who take the time to recognize outstanding service. Your kind words mean a lot to our entire team at Crest Cadillac.
I had an amazing experience at Crest Cadillac! The staff was friendly, knowledgeable, and made the whole process smooth and stress-free. They helped me find the perfect car and took the time to explain everything clearly. I couldn’t be happier with my new Cadillac—highly recommend Crest Cadillac!
Business response:
We are delighted to hear about your wonderful experience with our team! It's fantastic to know that our staff provided you with friendly and knowledgeable service throughout your visit. We're thrilled that we could make your car-buying process smooth and stress-free while helping you discover the perfect vehicle for your needs. Your satisfaction with your new Cadillac means everything to us, and we truly appreciate you taking the time to share your positive experience and recommendation with others.
Fixed my car. I an appreciated them getting me a rideshare. That was very nice.
Business response:
Thank you for your wonderful feedback! We are delighted to hear that we were able to get your car repaired successfully. It brings us great satisfaction knowing that our rideshare service made a positive difference during your visit with us. We understand how important it is to have reliable transportation options while your vehicle is being serviced, and we are pleased that this thoughtful touch enhanced your overall experience. Your kind words mean a lot to our team, and we look forward to serving you again in the future.
I had an appointment to drop my car off at 9:30 on Thursday to look at my sunroof. I asked if I could have a loaner car and was told none would be available until 11/18; are you kidding me??? I left with the promise that I would be contacted in 3-4 hrs. By 3:30 I had not received a call as to the status so I called and had to leave a message. I still hadn’t heard back by 5:45 so I called again and was told my car hadn’t even been looked at and I would need to leave it overnight. Still no loaner car. At 12:00 on Friday I fina... read more
Business response:
Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.
Frequently asked questions about Crest Cadillac
How is Crest Cadillac rated?
Crest Cadillac has a 4.7 star rating with 12,021 reviews.
When is Crest Cadillac open?
Crest Cadillac is open now. It will close at 6:00 p.m.