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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I have received great customer service in both sales and service departments when visiting this dealership.
David took the time to understand what I was looking for, answered all my questions without any pressure, and made the entire process smooth and stress-free. The level of professionalism and transparency was truly refreshing. He is wonderful to work with.
Business response:
We are absolutely thrilled to hear about your wonderful experience with our team. Your kind words are incredibly meaningful, and we are grateful you chose Crest INFINITI for your automotive needs.
Everything was great I didn’t get loaner car as not available in online booking
Business response:
We're pleased your overall experience was great. We apologize for the unavailability of a loaner car during online booking. Thank you for your positive rating, and we look forward to serving you again at Crest INFINITI.
David did an amazing job getting us into a vehicle and walked us through the whole process would highly recommend!
We always get prompt efficient service. All the staff is friendly and professional. We have developed a friendship with some of your staff.
Business response:
Thank you for your wonderful feedback! We're thrilled to hear that you consistently receive prompt, efficient service from our friendly and professional staff. It's heartwarming to know you've developed friendships with some of our team members. We truly value these connections and your continued trust in Crest INFINITI. We look forward to serving you again soon!
Overall, I had a very positive experience with this dealership. The team was professional, courteous, and made the process smooth. The only challenge I encountered was with the availability of a loaner car, which required me to escalate the issue to a manager. Fortunately, the manager resolved it quickly, and everything else went very well. I appreciate the good service and would recommend this dealership.
Business response:
Thank you immensely for sharing your positive experience with our team. We are delighted to hear that our staff provided professional and courteous service while making your process smooth and seamless. Your feedback about the loaner car availability is valuable to us, and we are pleased that our manager was able to quickly address and resolve this concern for you. It means a great deal to know that despite this initial challenge, your overall experience was very positive. We truly appreciate your recommendation and are grat... read more
Excellent dealership, staff and sales people. Everyone is very professional and motivated to help you
Business response:
We are absolutely thrilled to hear about your wonderful experience with our team. Your feedback about our professional and motivated staff means so much to us. We take great pride in creating an environment where every team member is dedicated to providing exceptional service and helping our customers find exactly what they need. Thank you for recognizing the hard work and dedication of our sales team - we will be sure to share your kind words with everyone. We truly appreciate you taking the time to share your positive expe... read more
I absolutely love this dealership and its service center. They have the best people and most friendliest customer oriented people hired.
Business response:
We are overjoyed to hear about your wonderful experience with our dealership and service center. Your kind words about our team mean so much to us. We take great pride in hiring caring individuals who prioritize exceptional customer service, and it sounds like they made a positive impression on you. We truly appreciate customers like you who recognize the dedication our staff puts into creating a welcoming environment. Thank you for choosing Crest INFINITI and for taking the time to share your feedback.
No communication from Service after I selected my Service options.. I had to call and find out if my car was ready...
Business response:
We appreciate your feedback and understand your frustration. Clear communication throughout the service process is important, and we are sorry to hear that your service experience did not meet your expectations. We value your input as it helps us improve our service communication processes. Please reach out to Randy Nabors at Rnabors@vtaig.com so we can discuss your experience further and ensure better communication in the future.
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 8,235 reviews.
When is Crest INFINITI open?
Crest INFINITI is open now. It will close at 6:00 p.m.