This profile has been claimed by the business owner or representative.
Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Crest Infiniti's service department provides expert, reliable maintenance and diagnostics with exceptional customer care and professionalism.
Business response:
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with our service department. Providing expert maintenance and diagnostics, along with exceptional customer care, is our top priority. Your feedback reinforces our commitment to delivering the best possible service to our customers. We look forward to serving you again in the future!
This is the only place I'll take my Infiniti. Obviously, it is a bit more expensive than a generic repair shop, but you get what you pay for.
Business response:
Thank you for your wonderful review! We truly appreciate your trust in us for your INFINITI's care. We strive to provide exceptional service and quality, and it’s rewarding to hear that our efforts resonate with our valued customers. We look forward to seeing you next time!
When i got home from dealership- after getting service- the check engine light came on and when i went to bring it back- it started making a loud noise. After evaluation- Robert said the noise was the antenna that had been damaged in the car wash and the check engine light was a hole somewhere. I was having surgery the next morning so he offered to give me a loaner. It was all fixed in a couple of days and they did drop the car to me and made everything right- but it was stressful when i was pressed for time.
Business response:
Debra, thank you for taking the time to share your experience with us. We understand how stressful it can be when unexpected issues arise, especially during a busy time. We’re pleased to hear that Robert and our team were able to assist you with a loaner vehicle and ensure that your car was repaired promptly. Your feedback is valuable to us, and we appreciate your patience throughout the process. We look forward to serving you again in the future.
My QX60 went in for its first service. All was calm, quick and correct. I enjoyed my visit with the Crest Service team. Thank You!
Business response:
Thank you for sharing your positive experience with us! We are thrilled to hear that your first service visit for your QX60 was calm, quick, and met your expectations. Our team strives to provide exceptional service, and it’s wonderful to know that you enjoyed your time with us. We look forward to seeing you again!
It took awhile to figure out what was wrong with my vehicle, and consequently I was without any transportation for an entire day. We did arrange for an Uber driver to take me to a meeting and then back to the dealership for a loaner. The loaner was much appreciated for the remainder of the service time. My service advisor was good about keeping me informed on the progress of the repairs.
Business response:
Thank you for sharing your experience with us. We appreciate your patience as we worked to identify the issue with your vehicle. It's great to hear that our team was able to provide you with a loaner and keep you informed throughout the process. Your feedback is valuable to us, and we strive to improve our services continually. We look forward to serving you again in the future.
Crest has excellent customer service and outstanding maintenance department. I have been a client over decade now have had only positive experience with any department of this dealership. Highly recommend.
Business response:
Thank you, Darya, for your wonderful review! We are thrilled to hear that you have had such a positive experience with our customer service and maintenance department over the past decade. Your recommendation means a lot to us, and we are committed to maintaining the high standards that have earned your trust. We look forward to continuing to serve you!
On time with great service. This group goes above and beyond to take care of my QX80.
Business response:
Thank you for your wonderful review! We are thrilled to hear that you had a great experience with our team and that we could meet your expectations for service. It’s our priority to go above and beyond for our customers, and we appreciate your recognition of our efforts. We look forward to serving you again!
Bryan Bannister was great to deal with. The loaner car department was great as well, think his name was Justin.
Business response:
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Bryan and our loaner car department. Our team strives to provide exceptional service, and it’s great to know that their efforts made a difference for you. We appreciate your support!
Clean, professional and service advisors are very helpful when it comes to what needs to be done to your car.
Business response:
Thank you, Allen, for your wonderful review! We are thrilled to hear that you found our facility clean and professional, and that our service advisors were helpful in addressing your car's needs. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience.
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 8,588 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open on Monday at 9:00 a.m.