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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
When i got home from dealership- after getting service- When i got home from dealership- after getting service- the check engine light came on and when i went to bring it back- it started making a loud noise. After evaluation- Robert said the noise was the antenna that had been damaged in the car wash and the check engine light was a hole somewhere. I was having surgery the next morning so he offered to give me a loaner. It was all fixed in a couple of days and they did drop the car to me and made everything right- but it wa... read more
Business response:
Debra, thank you for taking the time to share your experience with us. We understand how stressful it can be when unexpected issues arise, especially during a busy time. We’re pleased to hear that Robert and our team were able to assist you with a loaner vehicle and ensure that your car was repaired promptly. Your feedback is valuable to us, and we appreciate your patience throughout the process. We look forward to serving you again in the future.
Tony was great. Tony was great. Helped me address what I needed done. Provided a shuttle to help me get back to work while the work was completed on my car in the same day.
Business response:
Thank you, David, for your wonderful feedback! We’re thrilled to hear that Tony was able to assist you effectively and that the shuttle service made your experience more convenient. Our team is dedicated to providing excellent service, and it’s great to know that we met your needs. We look forward to serving you again!
It took awhile to figure out what was wrong with my It took awhile to figure out what was wrong with my vehicle, and consequently I was without any transportation for an entire day. We did arrange for an Uber driver to take me to a meeting and then back to the dealership for a loaner. The loaner was much appreciated for the remainder of the service time. My service advisor was good about keeping me informed on the progress of the repairs.
Business response:
Thank you for sharing your experience with us. We appreciate your patience as we worked to identify the issue with your vehicle. It's great to hear that our team was able to provide you with a loaner and keep you informed throughout the process. Your feedback is valuable to us, and we strive to improve our services continually. We look forward to serving you again in the future.
Robert is always friendly and ready to help. Robert is always friendly and ready to help. He was attentive, friendly and delivered excellent service.
Business response:
Thank you, Maria, for your wonderful feedback! We are thrilled to hear that Robert provided you with friendly and attentive service. Our team strives to create a positive experience for all of our customers, and it's rewarding to know that we met your expectations. We look forward to serving you again!
Crest has excellent customer service and outstanding Crest has excellent customer service and outstanding maintenance department. I have been a client over decade now have had only positive experience with any department of this dealership. Highly recommend.
Business response:
Thank you, Darya, for your wonderful review! We are thrilled to hear that you have had such a positive experience with our customer service and maintenance department over the past decade. Your recommendation means a lot to us, and we are committed to maintaining the high standards that have earned your trust. We look forward to continuing to serve you!
Clean, professional and service advisors are very helpful Clean, professional and service advisors are very helpful when it comes to what needs to be done to your car.
Business response:
Thank you, Allen, for your wonderful review! We are thrilled to hear that you found our facility clean and professional, and that our service advisors were helpful in addressing your car's needs. Your satisfaction is our priority, and we appreciate you taking the time to share your positive experience.
Al Conkelton saved my experience with the dealership. Al Conkelton saved my experience with the dealership. When handling business, I'm not one to show emotions. He's demeanor stayed nice and helpful the entire time. However, the young lady that handled the finance portion, when I signed paperwork on the first day was nice until she saw I didnt want any perks. She text my deposit documents to hold the car to the wrong person and even after advising it was wrong I came the next day and it was still wrong. Her demeanor was ver... read more
Business response:
Thank you for sharing your experience. We are thrilled to hear that Al Conkelton positively impacted your visit and provided the helpful support you needed. Our team strives to create a welcoming and professional atmosphere for all our customers, and Al’s demeanor exemplifies that commitment. We appreciate your feedback regarding the finance portion of your experience. It is important for us to ensure that every aspect of our service aligns with our standards of excellence. We will take your comments into consideration as w... read more
On time with great service. On time with great service. This group goes above and beyond to take care of my QX80.
Business response:
Thank you for your wonderful review! We are thrilled to hear that you had a great experience with our team and that we could meet your expectations for service. It’s our priority to go above and beyond for our customers, and we appreciate your recognition of our efforts. We look forward to serving you again!
My QX60 went in for its first service. My QX60 went in for its first service. All was calm, quick and correct. I enjoyed my visit with the Crest Service team. Thank You!
Business response:
Thank you for sharing your positive experience with us! We are thrilled to hear that your first service visit for your QX60 was calm, quick, and met your expectations. Our team strives to provide exceptional service, and it’s wonderful to know that you enjoyed your time with us. We look forward to seeing you again!
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 9,797 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open at 9:00 a.m.