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Crest INFINITI
- Car Dealers
- Frisco, TX
About this business
Location details
6100 State Hwy 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 7:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
It's never fun having a car 'issue' hit you on a Monday morning, just after coming come from a vacation. So learning I had a DOA battery in my nearly 4.5 yr old QX 50 .. well... thankfully Troy Dunn of Crest Infiniti takes EXCELLENT care of me. Once the logistics were worked out, my car was jump-started, I drove straight to the dealership and my battery was replaced under warranty. It took a few hours but, grateful for the service Troy, Crest & MPP provided!
Business response:
Thank you for sharing your experience! We’re so glad to hear that Troy and the team at Crest Infiniti took excellent care of you during a stressful situation. It’s great to know that your battery was replaced under warranty and everything worked out smoothly. We truly appreciate your trust and are happy we could assist you. Let us know if you need anything else in the future!
Robert Moler was an exemplary example of what Infinity should be like. He was very professional and yet a true businessman looking out for the company. Randy his Manager was so very helpful in getting the work done and talking to the company about the situation at hand. Outstanding is an understatement with these two gentlemen!!
Business response:
Thank you for your fantastic review! We're thrilled to hear about your positive experience with Robert and Randy. Their professionalism and dedication truly reflect our values. We appreciate your support and look forward to serving you again!
Jay was a pleasure to work with and made the purchasing process extremely easy. Thanks!
Business response:
Thank you for your kind words! We’re thrilled to hear that Jay made the purchasing process easy and enjoyable for you. Providing a smooth and positive experience is always our goal, and we’re so glad we were able to meet your expectations. We appreciate your business and look forward to serving you again in the future!
All good thank you as far as services. I wish my carwash was done faster so didn’t have to wait that long to pick up the car though
Business response:
Thank you for your feedback! We’re glad to hear that you were satisfied with the services provided. We apologize for the wait with the car wash and appreciate your patience. We’ll work to improve the timing on that so your experience is even more efficient in the future. We look forward to serving you again!
First time ever been there the service advisor was very helpful he explained everything to me in details.
Business response:
Thank you for your review! We're so glad to hear that your first visit was a positive one and that the service advisor was helpful in explaining everything in detail. We appreciate your feedback and look forward to serving you again in the future!
Myles and Richie provided us with exceptional customer service from start to finish. They were informative, efficient, pleasant, patient, and kind. We are so pleased with our purchase and the ease of the entire process. We are new customers and will definitely return. Thank you!
Business response:
Thank you for your wonderful feedback! We’re thrilled to hear that Myles and Richie provided you with exceptional customer service from start to finish. It’s great to know that they made your experience informative, efficient, and pleasant. We’re so glad you’re pleased with your purchase and the overall process. We truly value your business and look forward to serving you again in the future!
Troy is always wonderful. He gets my appointments set up quickly and gets my car done fast! Great service!
Business response:
Thank you for your feedback! We’re thrilled to hear that Troy continues to provide you with wonderful service. We’re glad he’s able to set up your appointments quickly and ensure your car is serviced promptly. We truly appreciate your trust and look forward to serving you again in the future!
Customer service was at times exceptional and other times just fair. My vehicle was in the service center 45 days. At first, the customer service was exceptional with regular updates provided and the service advisor went above and beyond regarding a special circumstance regarding the loner vehicle. But after about two weeks, the updates stopped and I had to call them to determine the status of repairs. The service advisor only reached out to me when I needed to provide my maintenance records for the warranty company. The val... read more
Business response:
Thank you for sharing your experience. We're glad that the service was exceptional at the start and that you appreciated the loaner vehicle and valet service. However, we're truly sorry that communication fell short after a certain point. We understand how frustrating this can be, and we want to make it right. Please contact Randy Nabors at Rnabors@vtaig.com, and he will ensure that your concerns are addressed promptly. We value your feedback and are committed to improving the experience for our customers.
My sales consultant David was great. Easy financing. This is my 4th purchase from Crest. First time no issues with finance manager.
Business response:
Thank you for your continued trust and for sharing your positive experience! We're thrilled to hear that David provided great service and that the financing process went smoothly. We truly appreciate your loyalty and are so glad this was your best experience yet. We look forward to assisting you again in the future!
Frequently asked questions about Crest INFINITI
How is Crest INFINITI rated?
Crest INFINITI has a 4.6 star rating with 7,840 reviews.
When is Crest INFINITI open?
Crest INFINITI is closed now. It will open at 7:00 a.m.