This profile has been claimed by the business owner or representative.
Crest Volvo Cars
- Car Dealers
- Frisco, TX
About this business
Location details
6020 State Highway 121, Frisco, TX, 75034, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 8:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
Nothing to add, it was a simple free oil change. Car was returned to serviced and clean
Business response:
We greatly appreciate your feedback about your recent service experience with us. It's wonderful to hear that your oil change went smoothly and that you found the process straightforward. We're particularly pleased that your vehicle was returned to you both properly serviced and clean. Your satisfaction with our service team's attention to detail means a great deal to us at Crest Volvo Cars. We look forward to continuing to provide you with reliable automotive care in the future.
Great experience. Took 2.5 hours from time I entered the lot until I left to get everything done.
Business response:
We are honored to hear about your positive experience with us. It's wonderful to know that we were able to handle everything efficiently during your visit. We understand that time is valuable, and we're pleased that our team was able to complete the entire process in a reasonable timeframe. Your feedback about having a great experience means a lot to our team. We appreciate you taking the time to share your thoughts and look forward to serving you again in the future.
I am always happy with the service department at Crest. They take care of my car and I know that they are giving me the best service.
Business response:
Thank you for sharing your positive experience with our service department. Your confidence in our team's ability to provide excellent care for your vehicle means everything to us. We understand how important it is to have a service team you can trust, and we're honored that you consistently choose Crest Volvo Cars for your automotive needs. Your loyalty and satisfaction motivate us to continue delivering the high-quality service you deserve.
Hoping this is a one time issue, but there weren't clear communications about timelines from when car was queued for service, updates on the inspection, and when the car would be ready. Service representative should have reached out more often to provide updates either via text or phone call.
Business response:
We value your opinion and understand your concerns. Clear and timely updates are essential for a positive experience, and we recognize that more frequent communication would have made your visit smoother. Your feedback helps us identify areas where we can improve our service process and ensure better coordination with our customers. We are committed to enhancing our communication practices to keep you informed every step of the way during future visits. Please contact our Service Director, Jeremi Chapman, at Jchapman@vtaig.c... read more
I had an exceptional experience with the Crest Volvo service team! From start to finish, the entire process was smooth, professional, and stress-free. A special shoutout to Ford Lyn — their communication, attention to detail, and commitment to customer satisfaction truly stood out. Lyn made sure everything was explained clearly and that my vehicle was handled with care every step of the way. It’s clear that the Crest Volvo team takes pride in their work and genuinely values their customers. I left feeling confident that my c... read more
Business response:
We genuinely appreciate your wonderful feedback about your service experience with our team! It's truly heartwarming to hear that the entire process felt smooth and stress-free for you. We're especially pleased that Lyn's clear communication and careful attention made such a positive impression - his dedication to ensuring everything was explained thoroughly really reflects the standards we strive for every day. Your recognition of our team's commitment to quality work and customer care means the world to us. Knowing that yo... read more
One day service was excellent and Allie ws very professional. Thank you for taking care of our XC 60.
Business response:
We greatly appreciate your wonderful feedback about the same-day service you received for your XC60. It's fantastic to hear that our team member provided such professional care during your visit. Your kind words about the excellent service mean so much to us at Crest Volvo Cars. We're delighted that we could take great care of your vehicle and make your experience a positive one.
Absolutely no issue with car drop off. .. appointment scheduling, and pickup.. Even what is required is available on a message from the diagnosis. Lynn Ford is an excellent person, who would go an extra mile to address the problem. I being out if state he made sure I had the car on time.
Business response:
Thank you for your review and for taking the time to share your positive experience with us. We're delighted to hear that your car drop-off, appointment scheduling, and pickup process went smoothly without any complications. It's wonderful to know that having the diagnostic information readily available through messaging was helpful for you. We truly appreciate your recognition of our team member who went above and beyond to ensure you received your vehicle on time, especially given the challenges of being out of state. Your... read more
Great Customer Service from Mark Morgello. Thank you for taking care of of my car and me. I appreciate it.
Business response:
Thank you for taking the time to share your wonderful experience with us. We're delighted to hear that you received excellent customer service and felt well taken care of during your visit. Your appreciation means the world to us, and we're grateful for customers like you who take the time to recognize outstanding service. We look forward to continuing to serve you and your vehicle needs in the future.
Crest has been my go to dealership for many years now. Jordan takes great care of me every time I take my car in for service!
Business response:
We are delighted to hear that you have chosen us as your trusted dealership for many years. Your loyalty means everything to us, and we truly value the relationship we have built with you over time. It's wonderful to know that Jordan consistently provides you with exceptional service during your visits. We take great pride in having team members who genuinely care about ensuring every customer receives outstanding attention and support. Thank you for taking the time to share your positive experience - it helps us continue to... read more
Frequently asked questions about Crest Volvo Cars
How is Crest Volvo Cars rated?
Crest Volvo Cars has a 4.7 star rating with 9,747 reviews.
When is Crest Volvo Cars open?
Crest Volvo Cars is closed now. It will open tomorrow at 8:30 a.m.