Cross Creek Hospital Together with Ascension Seton

Aaryn G. 

on Yelp

6 years ago

I love Cross Creek Hospital. For some reason, it gets poor ratings. The staff is what makes your stay so awesome . Mr. Bill is in charge of Unit C- he is the most caring guy in the whole world, and has a model family life at home. Heidi is a frequent RN flyer. Ask for her to give you your meds. 

Jean D. 

on Yelp

7 years ago

Unlike most of the reviews on here, I can categorically state that Cross Creek is a good facility! I was kept informed at all times as to my family member's well-being and doctors, nurses and carers were available to speak to. In addition, packages and messages were delivered and I was able to plan my visits efficiently, as visiting hours are clearly posted on the hospital's website. Joy, Cross Creek's Therapist, was our main contact and she was fantastic! Care was taken to ensure our family member was released into our c... read more

Maria B. 

on Yelp

7 years ago

Psychiatric hospitals are very difficult to evaluate since only angry customers tend to write reviews. We had our daughter here after an overdose and it was the third time she had been into a facility like this but our first time here. We are from San Antonio and didn't want to drive the 2 1/2 hrs to see her but it turned out to be the best decision that we made. We were supported by the EMS who said that, of all the places that they go, Cross Creek was one of the better ones. We received a call from the RN who discussed her... read more

Tom W. 

on Yelp

8 years ago

Sh*tty hospital. Ex-wife was here (was still married to her at the time). Not competent in so many different ways: - They botched the court request for extended involuntary commitment. By failing to request involuntary administering of medications, she effectively sat there for two whole weeks, without meds. -By the time meds started, insurance company questioned her need to be there. Hospital could not adequately represent her condition leading to denial of benefits for nearly two of the 6 weeks she was committed ($18k),... read more

Nichol J. 

on Yelp

9 years ago

Pros and cons to this hospital. My 18yr old daughter was sent here after a suicide attempt. Acceptance to the hospital was fast and easy. Location was easy to get to. Communication from staff about visiting hours, telephone visits and what items to bring was poor. My daughter complained that the food quality was poor and housekeeping was very poor. On the positive side, the doctor was able to put her on medication that helped her. The psychology staff could've have done a better job (in my opinion) by being honest about her... read more

Charmaine H. 

on Yelp

10 years ago

my brother was put to that hospital for get a help for one week.. this hospital is so amazing! they help him get better before he discharged from that hospital. they provide you everything to help you get better. I'm going to say this hospital is so best for him or anyone. if it happens to me I definitely will go there again if I don't feel safe or something. He said he feel so safe when he were there. 

Ryan N. 

on Yelp

10 years ago

We tried a different hospital before this one and Cross Creek was head and shoulders above it! They had a method of therapy that was much better suited to our family plus the administrators and doctors were much more responsive to our questions. I would definitely use them again. 

Karen D. 

on Yelp

a month ago

This place is a joke and staff should be trained to answer the phones instead of doing their hair and nails. They have no compassion for the family members who have concerns. They let the phone ring and never answer them. When choosing options on the phone I decided I'd choose the option to admit a person or if a bed is available. And of course they answer that line on the first ring. I did that more than 5 times and every time they answered. But try to speak to your loved one or get an update on how they are doing you might... read more

Harley Q. 

on Yelp

a month ago

My nephew took his mom to the Santa Rosa ER in San Antonio to get medical treatment well in the middle of the night they transferred my sister to this place. She's never been diagnosed with mental illness in her life. She's 69 Well she's gone in a coma and they said they couldn't bring her back. They don't even care about getting her the medical treatment that she needs. Instead they're just keeping her from her family and keep giving her drugs. When they don't even care if she's allergic to anything. She's very sensitiv... read more