Crossroads Treatment Centers

Alex K. 

on Birdeye

3 years ago

My experience was so bad that I’m pretty sure I’m going to withdraw from treatment 

Cory H. 

on Birdeye

3 years ago

Drug test are faulty and when I wanted one sent out they said it was to lAte. I was not informed of dirty urine until 15 days after this kept me from getting my take homes back. I am not transferring to another clinic. Also Amanda never gets to work til 5:15 to 5:30 but has people on hold. This is an issue for working people. I was told by director the urine would be looked into and someone would talk to Doctor it was never done 

Alex K. 

on Birdeye

3 years ago

I knew I was supposed to have an office visit today and then someone in the call-center messed up the scheduling so when I did my appointment with the case management lady yesterday we talked about the fact that I need to call the call center and make sure that it was in fact telehealth today. So I did that and the lady that I talk to you said yes it was telehealth so I click on my telehealth link this morning at 9:55 when my appointment is and I wait for probably half an hour and no one shows up so I called on the call cent... read more

ANGELA B. 

on Birdeye

3 years ago

Didnt do anything or really asked anything told me a therapist would call me never gotten a call from nobody! 

CHERYL D. 

on Birdeye

3 years ago

Service was good as usual. The only thing that I’ve honestly found confusing is the way the office is set up now. Since they changed things around, I still find it confusing to navigate way around the office. I know it makes more sense but I guess it will take time get used to it. Although last time I was in, the lady in toxicology or whatever it is called where they give us the drug tests, did not get any vital information from me. I sat down and took the mouth swab test and that was it. There was one thing that I would... read more

Jose R. 

on Birdeye

3 years ago

Still no regard on people needing to get to work. You can buffer time get their early and sit and listen to nurses talk complain about counselor make responses inappropriate. If you work don’t start this treatment sad! Can’t keep a job under this poor process and lack of care 

BENJAMIN Z. 

on Birdeye

3 years ago

Last visit was ok, probably because a routine visit. When I did have an abnormal need months ago it was handled very poorly, an long story short there was no resolution. I was in rehab and needed a video visit in order to not run out of medication, not only did your people do nothing to accommodate me but noone got back to me. If I didn’t cut my dose in half for that time period I’d have been out of medicine for day’s and quite sick. I think that’s very irresponsible on part of your staff and potentially dangerous to a clien... read more

Gary C. 

on Birdeye

3 years ago

Awful, regrets, awful, regrets 

STEVE M. 

on Birdeye

3 years ago

I went to my appointment this weekend and there was all new worker there and the lady tried saying my copay was $40 dollars my copay has always been $20 dollars and my insurance hasn’t changed so I tried calling the main number and the lady said nothing showing up how can my appointment history not be showing up when I been going there for years and have paid the same