Crossroads Treatment Centers

RACHEL B. 

on Birdeye

3 years ago

I was to be seen at 11am. I wasn’t seen until 12. Appointments should be kept on time and never should be delayed an hour like that. 

RENEE M. 

on Birdeye

3 years ago

Usually my experience is fine. However, yesterday the girls in the office commenced to eating their lunch in the other room while they forgot about me and left me sitting in the waiting room, alone. My appointment time was 10:15. At 11:15 I had to go ask them if they forgot about me. They did. The doctor had logged off the tablet. He was gone, and they couldn’t contact him on the phone. So they had to set me up with a televisit with a Dr from Greensburg. Which I waited for another 25 minutes for until he squeezed me in b... read more

MELISSA M. 

on Birdeye

3 years ago

I’ve had the most terrible experience at this clinic. I was treated rudely. Spoken over constantly. The communication is ineffective. The staff seems impatient and annoyed. My privacy was not respected at all. And I was just left hanging instead of feeling supported at all. 

JOSEPH P. 

on Birdeye

3 years ago

I will forever go to meadville. The Erie office is absolutely terrible and needs a new front office person. That guy is incredibly rude. But meadville people should all get a raise!!!! Well don’t meadville staff and doctors thank you for making my apt quick and painless. 

TIMBERLY W. 

on Birdeye

3 years ago

Everyone was nice but I’ve been in treatment for 8 yrs and was just looking for a Dr closer to home. Crossroads wanted me to start over! I’m not giving up ALL my clean time for nobody! Will not ever be back! 

ASHLEY K. 

on Birdeye

3 years ago

Being accused of using a substance that I’ve NEVER used . I was bumped down from monthly to biweekly over a false positive. I am not happy about it at all 

Angel C. 

on Birdeye

3 years ago

My counselor is great but administration is lousy, I paid a whole month in advance due to an incorrect insurance number, but it was rectified immediately 10 months ago and I’m still waiting for my refund . It seams that you decided to use it to pay my monthly deductible without my consent. That decision was for me to make and not the institution 

RONALD B. 

on Birdeye

3 years ago

I sat in the waiting room for almost 2 hrs before I seen the doctor. I’m a monthly patient now, but last 2 appointments, had to come back in 20 days, because I work til 6 pm and I was told doctor won’t be there that late a month from now. 

MARGOT W. 

on Birdeye

3 years ago

I was scheduled to get my sublocade shot and waited for over 2 hours to be seen. Once I was seen, I was told they didn’t have a shot for me and that I would have to be prescribed suboxone strips instead. The whole purpose of my appointment was to get my sublocade shot which they were aware of when the appointment was made so I don’t understand how the shot never got ordered. Now I have to wait two weeks to get the shot.