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Crossroads Treatment Centers
- Addiction Medicine
- Greenville, SC
About this business
Location details
200 E. Broad Street, Suite 300, Greenville, SC, 29601, United States
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It took me an hour and a half to see the doctor i understand doctors get busy and you have to wait a little bit but my appointment was for 6:24 pm I got in I think 10 mins early and sat there waiting waiters more the. An hour I sat there for an hour and a half. And not only I had to explain my situation going on with a death close to me not once but twice. Once with the counselor which ok I did pain had an attack but ok I get had to do it but then I have to explain again to doctor stuff about the doctors patients should be c... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Jody. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
It's a great facility to get the medication you need to recover from opiate addiction
Business response:
Hi Heather, thank you for submitting your review with us. We noticed that you gave us a 2 star rating and were wondering if you can give us any feedback to help us improve. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you with any questions or concerns you may have. Thank you again!
I had to wait over 2 hours to be seen….there were 12 people before me. People with kids crying….. Last time I had to wait 1 1/2 hours….. they said one day people had to wait close to 5 hours…….no reason for this type of wait!!
Business response:
Thank you for providing your feedback and letting us know about this issue, Mary Jo. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
I've had a terrible time over the last couple years trying to get any answers to questions about billing or any satisfaction with trying to get my reimbursement that I'm do. There's never enough nurses long wait times, and Fatima is completely clueless about billing issues. Doesn't seem like she tries very hard to get answers to my questions. Seems to me like she's putting it on me to call corporate to find out what's going on with my account she only says I sent an email. Been hearing that for 6 months without an end to the... read more
Business response:
Thank you for reaching out Sandria. We apologize for the inconvenience, as sometimes claims take time. We will forward this issue to the Billing Dept., Some one will reach out to you to ensure that this issue get resolved. You can also follow up on this inquiry by calling (800) 805-6989 or by speaking with your clinic's Supervisor.
Crossroads is a great place the staff is amazing kind and understanding of everyone's recovery needs..
Business response:
Hi, Patricia. Thank you for taking the time to rate us!
I’ve already left numerous reviews already in the past about Crossroads Altoona office - I’ve had 2 experiences now where I show up to my appointment on time then I wait at least 2-3 hours to even be seen by the doctor, if I’m even lucky enough to see the doc, every appointment. Then the one staff member switched me out of nowhere to do a tele-health appt. on zoom to see the doctor and then I was never even seen by a doctor after waiting on tele-health zoom for more than 2 hours. Also, I’ve had Sharon the physician not send... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Melanie. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
I’ve been going to your clinic and Vicky is my counselor and you need to check on her because I should have been gases up they try to say i had a dirty urine with crack and I have never done crack so I had Vicky send it back and it came back unconccllosive so that’s not a dirty urine and I deserve to come every two weeks months ago and I’m driving there my liscene needs to taken over.
Service has improved!especially the process of getting to the dose window! I actually left my car running the other day when inside came right back out two minutes......But the observed urine test is ridiculous I’m a 55-year-old man and to have somebody standing at me look at me take a piss is absolutely humiliating no reason for it
The doctor I have know don’t judge you like the other two prior that I had.
Business response:
Thank you for providing your feedback and letting us know about this issue, Salina. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.
Frequently asked questions about Crossroads Treatment Centers
How is Crossroads Treatment Centers rated?
Crossroads Treatment Centers has a 4.5 star rating with 19,213 reviews.
When is Crossroads Treatment Centers open?
Crossroads Treatment Centers is open now. It is open 24/7.