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Crossroads Treatment Centers
- Addiction Medicine
- Greenville, SC
About this business
Location details
200 E. Broad Street, Suite 300, Greenville, SC, 29601, United States
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I did nit get to have my doctors appointment in person and I only received half my medication
Business response:
Hi Brenda, thank you for submitting your review with us. We'll be happy to assist you with your inquiry. You can contact our patient liaison by email on our website (located in the 'Contact Us' section). Or you can reach out to our patient engagement center at 800-805-6989. Thank you again!
It would be nice if they could either open the clinic up more than 2 days a week or bring in more doctors. I can go in for an appointment and sometimes it will take 2 and 3 hours before I can leave from the office. They have way too many people going to this one office, and it seems to me like they overbook everyone. People do have other things to do and no one likes waiting to be seen by the doctor for 2 hours or more.
Business response:
Thank you for providing your feedback and letting us know about this issue, Leslie. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.
Always a long wait and most of the staff doesn’t want t o help when they are doing nothing else. The clinic has owed me over 1200$ now fo at least 5 months and I have spoken to at least 4 people sitting in the directors office who said they could help and still no response. My next step is to let Medicaid know you double charged them and charged myself and won’t correct the situation.
Business response:
Thank you for reaching out Dennis. We apologize for the inconvenience, as sometimes claims take time. We will forward this issue to the Billing Dept., Some one will reach out to you to ensure that this issue get resolved. You can also follow up on this inquiry by calling (800) 805-6989 or by speaking with your clinic's Supervisor.
The staff at the Altoona treatment facility is rude. They blamed me for failing a drug test and announced it to everyone there making me feel embarrassed.so they changed my appointment. Which I knew it was impossible that I failed.. I talked to the doctor he said I didn’t fail he didn’t know why they said that. So literally they had made a big deal saying I failed a drug test an all of that. Everyone heard it, everyone seen it. So now I’m sure people think I do drugs again because of that statement I’m embarrassed to even g... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Ryan. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
The doctor that did my tele visit was awesome. He stepped right up and helped me get through it. He was also very concerned with the issues I was having in the Erie office. He informed me to make sure headquarters was aware of the problems. I also must make a huge shoutout to Tina at the call center. I drove an hour to the Erie office. I was 18 minutes late for my appt. if you are more than 15 min late. You by no means will be seen by the doctor because they are too busy. Well, I understand. But yesterday there was one oth... read more
Pharmacy staff is all mew and so slow. I don’t understand why this clinic has so many problems. Every where I guest dose never have to wait more than 6 minutes. Stood in line for 20 minutes today.
Business response:
Thank you for providing your feedback and letting us know about this issue, Gerald. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
There was an hour and a half wait to be seen by the Dr. and then I was told I would be able to go to 28days. Instead I was told 28days and given enough medicine for 14days. A real shit show.
Business response:
Thank you for providing your feedback and letting us know about this issue, Robert. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
Need to have better system for drug testing or lab to send urine too they have made many mistakes on clients lab results
Business response:
Thank you for providing your feedback and letting us know about this issue, Tabitha. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.
I was on phase 5 been there for 2 1/2 years and it be of my drug test came back showing Methamphetamines and remind you I had never failed a drug test never missed on my bottle count nor have I ever missed any counseling session. Now I am getting put back to phase 4 and have to come in 2 a week for 30 days then after that I might get my covid take homes back but not all of them in my opinion that was so dirty and I didn’t take any form or fashion the drug Methamphetamines I’m very upset over this and I still haven’t made my ... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Chasity. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.
Frequently asked questions about Crossroads Treatment Centers
How is Crossroads Treatment Centers rated?
Crossroads Treatment Centers has a 4.5 star rating with 19,212 reviews.
When is Crossroads Treatment Centers open?
Crossroads Treatment Centers is open now. It is open 24/7.