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Crossroads Treatment Centers
- Addiction Medicine
- Greenville, SC
About this business
Location details
200 E. Broad Street, Suite 300, Greenville, SC, 29601, United States
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my appts we messed up and I am 3 days without meds now
Business response:
Thank you for providing your feedback and letting us know about this issue, Kim Lucy. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
Everything was fine in the office until I went to go pick up my script and they had my wrong name it’s been two days and I still haven’t gotten my medication yet the pharmacy contacted my doctor still no reply today is Monday they contacted him on Friday
Business response:
Thank you for providing your feedback and letting us know about this issue, Stanley Bair. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
I am pregnant and was trying to let someone know so I can switch medications. The customer service are rude and I couldn’t get ahold of my office so she scheduled me here to have a zoom call with someone and no one ever answered my call!!! I called customer service half way through the zoom not being answered she said I was checked in and she would let them know that I was still waiting but they would be there till 6 to just stay on the call!! I did that during my nephews birthday party for almost an hour! No one ever answer... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Chelsea Bennett. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.
The dr was extremely rude and disrespectful. She treated me like a criminal and accused me of not taking my med. Then realized it was a different person she was looking at. And didnt apoligize. Her bedside manner needs to be reviewed.
Business response:
Thank you for providing your feedback and letting us know about this issue, Kevin Frede. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)448-0705, and we'd be happy to assist you.
There was only one patient in the office when I went in and I still had to wait over an hour to be seen.....very frustrating.....
Business response:
Thank you for providing your feedback and letting us know about this issue, Mary Jo Smith. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison at (864)626-4420, and we'd be happy to assist you.
The first doctors I met there were amazing. Dr.johnson and Dr. Robinson. Thank God they were the ones there. Dr. Shubert is wonderful!! He is patient, honest, discerning and calming. However, how in the world do you get into the business of giving people medicine they will be sick without, and then just forgetting to tell them where to go? I wasn't the only one because I saw all the other patients sitting outside of the office. And then to be told by the receptionist that she didnt sign up for my tirade? Well, actually, sh... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Sarah Reyes. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison by email on our website or by phone at 864-626-4420, and we'd be happy to assist you.
Doctor wasn't in office yet at appt. time
Business response:
Hi April, thank you for submitting your review with us. We would love to assist you with your inquiry. You can contact our patient liaison by email on our website. Or you can reach out to our patient engagement center at 800-805-6989. Thank you again!
The front staff and counselors are absolutely amazing. Front desk lady that take she money and jelly especially. All the nurses are super awesome . Love Donna!! I honestly wouldn't be able to handle this place if it wasn't for those people I just meantioned. They keep it going not the upper staff that are suppose to. The time you have to wait almost Everytime you come is ungodly. Its crazy. Seems that what counselors and staff tell security to do ( like let in my patient for me to see and talk to) he wants to buck up and I g... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Kyrsten Schneider. We set a high standard for ourselves and are truly sorry to hear that the standard was not met in your interaction with us. Please contact our patient liaison by email on our website, and we'd be happy to assist you. If you need assistance please call 1-800-805-6989.
Well I cMe half hour later than appt and they said policy had it that I’d need to reschedule bc I was over 15 mi utes. Did not know that but I did see it posted on a memo on front desk.( didn’t see that and I’m always early) I understand rules but there wAs not a single person was there.and she was gonna make me reschedule , but I also told her I was out of subs till My Rex was called in and filled. I just thought it was a little irritating that there was no one there but she was still going to make you reschedule some of... read more
Frequently asked questions about Crossroads Treatment Centers
How is Crossroads Treatment Centers rated?
Crossroads Treatment Centers has a 4.5 star rating with 19,909 reviews.
When is Crossroads Treatment Centers open?
Crossroads Treatment Centers is open now. It is open 24/7.