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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Excellent service as usual, not 1 problem..
Business response:
Thank you for sharing this feedback with us! We are glad to hear that your experience was excellent from start to finish. Consistent, hassle-free service is what we strive for, and it means a lot to know we hit the mark. We look forward to seeing you again next time!
I absolutely love the service department at Crown Toyota. They are very helpful, professional, knowledgeable, and understanding. They explain the problem in an easy to understand way. I highly recommend them for all of your service needs.
Business response:
Thank you for your review and for taking the time to share your experience with our service department. It means a lot to hear that our team was helpful, professional, and able to explain things in a way that was easy to understand. We look forward to being there for all of your future service needs!
Very quick and thorough. Friendly
Business response:
We are overjoyed to read your kind words about your experience with us. Knowing that our team delivered fast, thorough service in a friendly way means a lot to us. We look forward to seeing you again!
Got the job done with little problems
Business response:
Thanks for taking the time to share your experience with us! We are glad the service went smoothly and that we were able to get things taken care of for you. We hope to see you again the next time your RAV4 needs attention.
Convenience in making the appointment. I liked that I could text the service representative to find out how everything was going.
Business response:
Thank you immensely for sharing your experience with us! It's great to hear that scheduling your appointment was easy and that staying connected with your service representative through text made the process more convenient for you. We hope to see you again at Crown Toyota the next time your RAV4 needs attention.
I visited twice as part of a recall scenario. The experience was painless and the staff was great.
Business response:
We greatly appreciate your feedback and are glad to hear that both visits went smoothly. Recall appointments can sometimes feel uncertain, so knowing the experience was painless is great to hear. We will pass along your kind words to the team!
great job would recommend, cost was reasonable
Business response:
Thank you for your review and for recommending us to others. We are glad to hear that the cost met your expectations and that everything went smoothly. We hope to see you and your 2019 Toyota RAV4 again whenever you need us!
It took way too long. Usual experience on a Saturday morning is 1 hour. This oil change took 2.5 hours and maintenance due light was not reset.
Business response:
We appreciate you sharing your feedback regarding your recent service visit. Our team works to complete every service as efficiently as possible while maintaining attention to detail, and we understand the importance of both timely service and ensuring all requested items are completed before a vehicle is returned. Feedback like yours helps us identify opportunities to improve the customer experience. Please reach out to Tom Dunn at Tdunn02@crowntoyotadecatur.com so we can learn more about your visit and assist further.
All went fine, took a little longer than expected tho.
Business response:
We are delighted to hear that your visit went well overall. We understand that a longer wait than expected can be frustrating, and we appreciate you sharing that feedback with us. It helps us continue looking for ways to improve the experience for our customers. Thank you for taking the time to leave a review, and we hope to see you and your RAV4 again soon.
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,694 reviews.
When is Crown Toyota open?
Crown Toyota is open now. It will close at 6:00 p.m.