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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Got the job done with little problems
Business response:
Thanks for taking the time to share your experience with us! We are glad the service went smoothly and that we were able to get things taken care of for you. We hope to see you again the next time your RAV4 needs attention.
Convenience in making the appointment. I liked that I could text the service representative to find out how everything was going.
I visited twice as part of a recall scenario. The experience was painless and the staff was great.
Business response:
We greatly appreciate your feedback and are glad to hear that both visits went smoothly. Recall appointments can sometimes feel uncertain, so knowing the experience was painless is great to hear. We will pass along your kind words to the team!
great job would recommend, cost was reasonable
Business response:
Thank you for your review and for recommending us to others. We are glad to hear that the cost met your expectations and that everything went smoothly. We hope to see you and your 2019 Toyota RAV4 again whenever you need us!
It took way too long. Usual experience on a Saturday morning is 1 hour. This oil change took 2.5 hours and maintenance due light was not reset.
Business response:
We appreciate you sharing your feedback regarding your recent service visit. Our team works to complete every service as efficiently as possible while maintaining attention to detail, and we understand the importance of both timely service and ensuring all requested items are completed before a vehicle is returned. Feedback like yours helps us identify opportunities to improve the customer experience. Please reach out to Tom Dunn at Tdunn02@crowntoyotadecatur.com so we can learn more about your visit and assist further.
All went fine, took a little longer than expected tho.
Business response:
We are delighted to hear that your visit went well overall. We understand that a longer wait than expected can be frustrating, and we appreciate you sharing that feedback with us. It helps us continue looking for ways to improve the experience for our customers. Thank you for taking the time to leave a review, and we hope to see you and your RAV4 again soon.
Always pleasent to stop and visit while having my car serviced. People with heart, people that care.
Business response:
Your positive feedback truly means a lot to us, Thomas. Knowing that you feel welcomed and cared for every time you visit is exactly what we aim for. We look forward to seeing you on your next service visit!
They did a great job servicing my car
Business response:
Thank you for taking the time to share your experience with us. It is great to hear that your vehicle was well taken care of, and we appreciate you trusting us with your service needs. We look forward to seeing you again next time!
Professional, informed, quick
Business response:
We deeply respect you taking the time to share your experience with us. Knowing that your visit was professional, informed, and quick means a lot to our team. We look forward to serving you again whenever you need us.
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,689 reviews.
When is Crown Toyota open?
Crown Toyota is open now. It will close at 6:00 p.m.