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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
Provides detailed information on all services performed. Waited for work completion in a nice waiting room.
Business response:
Thank you for your positive feedback! We're thrilled you appreciated the detailed service information and found our waiting room comfortable. We appreciate you choosing Crown Toyota and look forward to serving you again.
Came in for tire rotation and service and they did a great job!
Business response:
Thank you for the positive feedback! We're glad our team did a great job with your tire rotation and service. We appreciate your business and look forward to serving you again.
They always take great care of us.
Business response:
We are pleased to hear that you feel well cared for during your visits with us. Your loyalty means so much to our team at Crown Toyota. We strive to provide exceptional service that keeps our customers coming back, and it sounds like we are meeting that goal for you. Thank you for your kind words.
Professional but wait time could be better.
Business response:
We are grateful for your feedback and appreciate you taking the time to share your experience with us. Your acknowledgment of our professional service means a great deal to our team. We understand that wait times are an important part of your overall experience, and we continuously work to better serve our customers. Your input helps us identify areas where we can improve. We value your business and look forward to providing you with an even better experience in the future.
On Saturdays they need to employ more people an hour and a half to rotate tires is way too long with the schedule appointment. The mechanics do a great job and they work hard, but you need more people.
Business response:
We genuinely appreciate your recognition of our mechanics' dedication and quality workmanship. Your observation about Saturday staffing levels is insightful feedback that highlights an important operational consideration for us. We recognize that scheduling an appointment should mean efficient, timely service that respects your schedule. Your experience points to an area where we can make meaningful improvements to better serve our customers who visit us on weekends. Please contact Tom Dunn at Tdunn02@crowntoyotadecatur.com ... read more
As far as I know, it was done properly. However it took more than two hours when I was told that it would take less than one hour.
Business response:
We are sorry to hear that you feel this way about the duration of your visit. Your feedback helps us identify areas where we can better manage scheduling and communicate more accurately with our customers. We would appreciate the opportunity to discuss your experience further and work toward a solution. Please contact Tom Dunn at Tdunn02@crowntoyotadecatur.com when convenient for you.
Great service department! Highly recommended!
Business response:
Thank you for sharing your positive experience with our service department! We are thrilled to hear that you found our team helpful and would recommend us to others. Your kind words mean so much to our service professionals who work hard every day to provide excellent care for your vehicle. We truly appreciate you taking the time to share your feedback and look forward to continuing to serve you and your vehicle's needs.
Always well take care of at this shop
Business response:
We are happy to hear that you consistently receive excellent care when you visit us. Your trust in our team and services means everything to us at Crown Toyota. We work hard to ensure every customer feels valued and well-supported, and it brings us great satisfaction to know we are meeting that goal for you. We look forward to continuing to provide you with the same outstanding experience in the future.
Crown Toyoya always does a great job on my Rav 4. Customer service is surperb, and if I need any additional service, they always check with me, before doing any thing additional without my prior approval. I always enjoy going there, knowing the job will be done right the first time.
Business response:
We are happy to hear about your wonderful experience with your service. Your kind words about our customer service team mean so much to us. It brings us great satisfaction to know that you feel confident in the quality of our service and that we consistently meet your expectations. We truly appreciate your trust in us and look forward to continuing to provide you with excellent service for your vehicle.
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,574 reviews.
When is Crown Toyota open?
Crown Toyota is closed now. It will open tomorrow at 7:30 a.m.