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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
The service was good but I thought it would go faster with an appointment.
Business response:
Thank you for your feedback! We're glad you found the service good, and we apologize for the longer wait time despite your appointment. We'll use your comments to improve our scheduling process.
I trust what they say about my car and they took the time to explain it
Business response:
Thank you for sharing your experience! We're glad our team took the time to keep you informed and confident about your vehicle. We appreciate your trust!
great follow up and care, appreciate the effort
Business response:
Thank you for your kind words! We're glad our follow-up and care made a positive impression. We look forward to being there for you whenever you need us!
Always a good place to get my car serviced.
Business response:
Thank you for your continued trust in us! We look forward to seeing you again next time!
The service is excellent by all means from A-Z. From the minute I scheduled the appointment to the minute I picked it up. They really go above and beyond to make it as painless and as easy as it could get.
Business response:
Thank you for the kind words! We're thrilled your experience was seamless from start to finish. We look forward to seeing you again at Crown Toyota!
My service there recently has been subpar. Anytime I need some kind of flush/transmission service I always end up coming home with a leak somewhere and then have to find the time to go back. I've always had amazing service there, so I'm just bummed the last two times haven't been the service that I expected. I will still use them and I still recommend them because I trust them. I've been a customer of Crown Toyota for over 30 years. This review is solely based on my last two visits.
Business response:
Your loyalty over the years means a great deal to us, so it's disappointing to hear your recent visits didn't leave you with the confidence you've come to expect. We value long-term relationships and are always working to provide the consistent care our customers deserve. Please contact Tom Dunn at Tdunn02@crowntoyotadecatur.com if you'd be willing to share more about your recent experiences.
Easy scheduling and all work done as requested. Never have I encountered any issues with this shop. Recommended for quality work at fair prices.
Business response:
Thank you for the kind words! We're thrilled to hear you've consistently had a great experience with us. Easy scheduling and quality work at fair prices are what we strive for every day. We truly appreciate your recommendation and trust in Crown Toyota!
Dealership reached out to me and offered assist in finding a vehicle I was interested in.
Business response:
Thank you for sharing this! We're glad our team could connect with you and assist in your vehicle search. We look forward to helping you find the perfect Tacoma and earning your business!
Kind and helpful staff, pricing is within reason. Easy to schedule.
Business response:
Thank you for your kind words! We're glad our team made the process easy and that our pricing met your expectations. We look forward to serving you again at Crown Toyota!
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,694 reviews.
When is Crown Toyota open?
Crown Toyota is closed now. It will open tomorrow at 7:00 a.m.