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Crown Toyota
- Car Dealers
- Decatur, IL
About this business
Location details
255 W. Pershing Road, Decatur, IL, 62526, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 6:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 6:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 6:00 p.m. | |
| Sat | 7:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
I really like the folks at Crown. They are always friendly and do not push to get you to add on anything they recommend. Very friendly.
THE CUSTOMER SERVICE WAS EXCELLENT.
Excellent service and was able to obtain the oil change & tire rotation w/o appointment.
The service was performed on my car on time and I am satisfied with the work. HK
Business response:
We deeply cherish your feedback about the timely service completion and your satisfaction with our work. Your trust in Crown Toyota means everything to us, and we are thrilled that we met your expectations for your vehicle. We understand how important it is to have reliable service delivered when promised, and we appreciate you taking the time to share your positive experience with us.
I made an appointment on 8/21/25 Had to wait but, it was just over an hour. But, the place was busy, so I felt lucky that I was able to get in and out so fast.
Business response:
We are absolutely thrilled to hear about your positive experience with your recent service appointment. We understand that waiting can be frustrating, but we appreciate your patience during what was indeed a busy day. It's wonderful to know that you felt the timing worked out well and that we were able to take care of your vehicle efficiently. Your understanding of our busy schedule means a lot to our team. We're grateful for customers like you who recognize our efforts to provide quality service even during high-demand peri... read more
Excellent service. Easy to work with the people.
Business response:
We are thrilled to hear about your positive experience with our team. Your feedback about our excellent service and the ease of working with our staff means so much to us. We strive to make every interaction smooth and welcoming, and it's wonderful to know we achieved that for you. Thank you for taking the time to share your experience. We truly appreciate customers like you and look forward to serving you again in the future.
Awesome service department !
Business response:
We're happy to hear you had an awesome experience with our service department! Thank you for your feedback.
They did a good job and had a courtesy driver shuttle me back and forth from home
Business response:
We are overjoyed to hear about your positive experience with our service quality and shuttle transportation. It means so much to know that our team provided excellent work and that our courtesy driver service made your visit more convenient by providing reliable transportation to and from your home. Your feedback about these important aspects of our service helps us continue delivering the level of care our customers deserve. We truly appreciate you taking the time to share your experience with Crown Toyota.
The service was okay as far as I can tell since I can't watch it being done. But it seemed to take longer than expected (1 1/2 hours with an appointment.
Business response:
Thank you for sharing your feedback about your recent service experience. We understand that waiting longer than anticipated can be frustrating. We recognize that service timing is important to our customers and appreciate you taking the time to let us know about the extended wait. Your experience helps us identify areas where we can improve our scheduling and service efficiency. We value your business and hope to provide you with a more timely service experience in the future.
Frequently asked questions about Crown Toyota
How is Crown Toyota rated?
Crown Toyota has a 4.7 star rating with 1,460 reviews.
When is Crown Toyota open?
Crown Toyota is closed now. It will open at 7:30 a.m.