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David's Bridal Albany NY
- Bridal
- Colonie, NY
About this business
Location details
1440 Central Ave, Colonie, NY, 12205, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 7:30 p.m. | |
| Tue | 10:30 a.m. to 7:30 p.m. | |
| Wed | 10:30 a.m. to 7:30 p.m. | |
| Thu | 10:30 a.m. to 7:30 p.m. | |
| Fri | 10:30 a.m. to 7:30 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 6:00 p.m. |
Four positive things: 1) Our attendant was attentive as much as she could be for a chaotic Saturday and trying to help at least two other parties of people. 2) We managed to pick a dress within our 90 min appointment and first time wedding dress shopping. 3) The dress was on sale and came in on budget even with taxes. 4) This may have been unintentional and mostly because they were busy, but we were left alone for periods of time which made it feel less pushy and like we had space to breathe without a sales person on top of ... read more
Business response:
Hi Kimberly, thank you so much for taking the time to provide this feedback, we are going to pass this feedback along right away to our team so that they can provide some coaching based on your experience. If you need any assistance in the future, we would be more than happy to help, please reach out to us at dbcares@dbi.com. Thank you, Kristen W
Absolutely horrible. Had five dresses ordered for a wedding, a dress for the bride, maid of honor, and three brides maids. Four out of five dresses were wrong when we received them. Literally had to drive over an hour to get here only to realize almost everything was messed up including the bride's dress. There is much more to add here, but I will leave it at this. I do not suggest going there and we will never go there again.
Business response:
Hi Samantha, we are so sorry for a less than rewarding experience with our Albany store. We would love for you to provide us with suggestions to improve your visit to a more exciting experience. If you would like to email us, it would be our pleasure to assist you further regarding this matter. (dbcares@dbi.com Attn: Jill K - Albany) Warmest Regards, Jill K.
We had a scheduled appointment but they told us that they were running late because five people called in sick after standing there waiting a half hour while they took bridal parties I left my daughter and I there I felt it was because we were just there for prom dress the manager told me I could only try on three dresses with my daughter , she put us in dressing room 31 we tried to three dresses on no one ever showed up so I continued to go out and get different dresses for my daughter to try on we were there for about thre... read more
Business response:
Heather, We are so sorry to hear about this less than acceptable experience you encountered with us at our Albany location. We are upset to hear you were not helped at all until noticed by another stylist, and that you son was there for an extremely long time. It is completely understanding how frustrating you must feel and would love the chance to assist you further. Please email us with the best time to contact you, if you would like, at dbcares@dbi.com with a subject line of Attn: Jill K Albany store. I will personally en... read more
Bad experiences BOTH times I've been here for dresses! Today we were assigned a lady who barely helped us but we looked around to see every other woman trying on dresses had someone right beside them taking there time, asking questions about what they liked, finding them dresses etc. Good thing I brought a good group of people with me or I would have been pretty much on my own! What's the point of an appointment? I didn't waste anymore of my time here due to the fact that we received poor customer service! They will NEVER ha... read more
Business response:
Hello Alyssa, We are so sorry that your visits to our Albany store were less than acceptable. Our mission is to provide exceptional customer service to all of our guests and we are disappointed that this was not the case. Congratulations on finding your dream wedding dress, we are so excited for you! We appreciate your valuable feedback and would love to speak to you further regarding this matter, if you would like, email us at dbcares@dbi.com Attn: Jill K. Thank you, Jill K.
I am extremely disappointed with Davids Bridal. Not only did I have an issue with my scheduled appointment, but I was forced to share my consultant with a walk in. I scheduled my Davids Bridal appointment for my bridal party on 12/11/16, for an apppintment on 01/08/17. Almost a month in advance. The day before this appointment, I received an email stating my apppintment was for the 9th, rather than the 8th. Which did not make sense because I had an email confirmation from the day I initially scheduled. So I called the stor... read more
Business response:
Hello Aarika, We are so sorry for the disappointing experience you encountered at our Albany location, and we feel terrible about how your visit ended. We are happy to know that Mary accommodated you and your girls with a discount. We completely understanding how frustrating this is, and we want all of our guests to enjoy this special time in their lives. We would love to help improve your experience with David's Bridal, if you would like to contact us (dbcares@dbi.com Attn: Jill K.) so we can further assist you with this ma... read more
Wouldn't recommend shopping here. It's the Walmart of bridal. Not only was I mislead by the "sale," but I had to pull all my own dresses. Zero customer service. Ended up paying full price for the floor model dress that 100 people probably put on. Nasty. What should have been a great experience that I would remember forever, it sucked.
Business response:
Hi Tricia, we are deeply sorry to hear about your experience with our team, we appreciate you taking the time to share this feedback. If you would like to talk further about this please send us an email to dbcares@dbi.com with ATTN Kristen W and the store location in the subject line. Thank you, Kristen W.
My sister is getting married, we were looking for reception dress for her, bridesmaid and mothers dresses. Our consultant asked for a price point and never brought a dress within it. She pulled dresses that were more then double the budget. Told us bridesmaid dresses would take 20 weeks, they will be here in 4. Also told me they can't order the dress and have it delivered to another store, I live 4 hours from this store. Not to mention when I got married they shipped my sisters bridesmaid dress to her doorstep. Very discoura... read more
Business response:
Hi Justine, We apologize that our team did not provided you with 5 star service, we appreciate you taking the time to share this. If you would like to talk about this further or have any questions or concerns please send us an email to dbcares@dbi.com with the store location and ATTN Kristen W in the subject line. Thank you, Kristen W
Went in to get a bridal gown for my niece and bridesmaid dresses as well. Was told AFTER we did all the measurements and fittings that there was no more layaway and when I mentioned middletown, the consultant went and got her manager and the manager of the store told us there was no more layaway there either. My sister in law and I found this to be a little alarming because I had to put mine on layaway as well as bridesmaid gowns, so she had another party member call Middletown. Wouldn't you know they DO have layaway. I foun... read more
Business response:
Hi Lauren, we are disappointed to hear about this, we deeply apologize for our staff not being able to accommodate your request. If you would like to talk about this further or need any assistance in the future please send us an email to dbcares@dbi.com with the store location and ATTN Kristen W in the subject line. Thank you, Kristen W
I am livid with your Colonie, NY location! I ordered a dress for my 2017 wedding on September 1st. Apparently it was received by the store two weeks ago and I received a phone call TONIGHT at 5:30 PM telling me that my dress had been there for two weeks and I needed to decide TONIGHT what I wanted to do with my dress (either ship it to me or pick it up). I was then put on hold for at least 10 minutes only to be told that the store no longer calls customers when orders are being ready for pick up. I worked in customer servic... read more
Business response:
Hi Lita, we are deeply sorry to hear about the miscommunication that has happened, we certainly value you as a customer and do not want to end your experience with us on a bad note. Can you please send us an email to dbacres@dbi.com with the store location and ATTN Kristen W as the subject line so that we can talk with you further. Thank you, Kristen W.
Frequently asked questions about David's Bridal Albany NY
How is David's Bridal Albany NY rated?
David's Bridal Albany NY has a 4.6 star rating with 5,457 reviews.
When is David's Bridal Albany NY open?
David's Bridal Albany NY is open now. It will close at 7:30 p.m.