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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
My daughter and her friend just came from the West Palm Beach David's Bridal store in tears. My daughter is supportive of her friend who is the one getting married. Together they received very poor service from Lizette today. If you still dare to try David's Bridal, avoid Lizette as she has no patience or manners. As soon as she found out the wedding dress wasn't being purchased today, she became rude and extremely short and cut down our appointment time that was blocked out with her. Don't be fooled by her initial interac... read more
Business response:
Hello Willis, thank you for taking the time to share your daughter and her friends recent experience with our West Palm Beach team. We at David's Bridal are committed to providing our customers with exceptional customer service. I hope that you and your family will allow us the chance to rebuild your trust in our brand and schedule another appointment with us. If you all would like to schedule an appointment or if you would like to further discuss this matter, please e-mail us at: dbcares@dbi.com with ATTN BrittianyD.in the ... read more
I have went to two different bridal stores. i found one i really liked at it and wanted to give David's Bridal a look. I ended up trying on about 5 or 6. they just put me in a room and then FMIL had to say I think she needs help for me to get help putting on the dresses. then I kept telling them I wanted a ballgown,long train and long veil. When they put a veil on it was short, I want to see the full effect of everything I want not half way. needless to say my experience here was let down.
Business response:
Hello Destiny. We want our team to be accommodating and listen to the wants of our guests and we are deeply sorry for falling short of that. Our team has reached out to the management team in regards to your feedback to assist with training and coaching opportunities for the staff. We appreciate your observations and have share them with our management team so that we can improve our customer service experience. Thank you, April B.
This rating is not towards my sales rep at the location in Independence. She actually did an amazing job helping me through the process! Thanks Mancy! I am upset with alterations. I didn't know how ill fitting my dress really was until I signed off on the papers and then ended up having to go to a different shop to get my bustle thredding put back on! The new place asked why David's Bridal alterations didn't offer to "let the dress out" around my hips because it was bunching up. I noticed it at my final, final fitting, but ... read more
Business response:
Hi Tracy. We are saddened to see that you were not happy with your dress alterations and customer service experience. We would like to hear more about your experience. Please send us an email to dbcares@dbi.com (Attn: April B city/location) with more details. Thank you, April B.
RecommendedI cant tell you have greatful I am with all of the employees. The Grandmother of the bride has been very Ill and in and out of the hospital the last 2 1/2 months and lost a lot of weight and we were able to go in and get a different size. I had an appointment to get alteration done, but she didnt but instead of making her come back they took care of her along with me and accommodate her as sick as she is.
Business response:
Thank you so much for your kind words, Dawn Marie. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
Recommendedthey really tried to help us today.
Business response:
Thank you so much for your kind words, Pam Ritchey. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
We THOUGHT we were happy with this store until they charged us for a $100 slip that wasn't even needed for the dress and then refused to let us return it when we picked up the dress. Then, they LOST the dress after altering it in addition to being VERY rude and pushy about the alterations to begin with! It was not a good experience after they made their initial money. They didn't even help try on the dress in order to get it fitted. It was terrible service after they made their commission off of us.
Business response:
Hello Rose, we are so sorry for the care and service you received during your in store experience. We value you as a customer and we are truly sorry that was not displayed during your visit to our store. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD.
They said my dress is ready today, but I picked it up two weeks ago. 🤔 They gave me a used dress. The manager was supposed to call me but didn't. I've had nothing but trouble and no customer service.
Business response:
Hello Brook, we sincerely apologize that you are unhappy with our services during your time with us. We strive to provide each and every one of our guests with the best possible customer service and we are so sorry to hear that was not what you were given. For more assistance, please email us at DBCares@dbi.com(Attn:BrittianyD) Thank you, BrittianyD.
The shopping experience was wonderful, sadly though when my son’s wedding was unexpectedly canceled, the service stopped there. I called the store to see about getting the order stopped. The girl on the phone told me it was not a problem, to bring the original receipt, the preservation kit that was purchased and the original form of payment and I would receive a full refund. It had only been 2 weeks since purchase. After driving 2 hours to return to the store, I was informed by the manager that the preservation kit was not ... read more
Business response:
Hello Donna. We would like to apologize for any frustrations that we may have caused you. We would like to look further into your situation and help find a resolution to your issue. Please email us at Dbcares@dbi.com (Attn. Steven E), so that we can gather more information and further assist you. Thank you, Steven E
Where to begin, we had an appointment and arrived there on time. However, the lady assigned to help us was incompetent. She didn’t seem to know anything about your company, what you had to offer, styles, colors, accessories, etc. We pulled out styles and dresses ourselves. She was unable to help us with sizes. By far the worst experience. She had no desire to help the bride or bridal party. In addition when checking out, she rung the dresses up incorrectly, in the wrong sizes, and gave incorrect delivery dates. We found what... read more
Business response:
Hello Sierra, we are very sorry to hear that your experience with David’s Bridal was less than satisfactory. It is our mission to give our customers the “once in a lifetime” experience that they deserve & will use your feedback to ensure we do not fall short of exceptional service in the future. If you would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,077 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.