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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
If I could give ZERO stars, I would. I bought my wedding dress months ago from the north location. Lovely experience, but I live on the opposite side of town. So when my dress arrived there this past Sunday, I picked it up and scheduled alterations at the Brodie location since it's easier to get to on a weekday evening. Here we go.. my appointment was at 7pm. Yesterday, Tuesday. I get off work, go pick up the dress, my shoes and my mom. I was finally going to put on my actual wedding dress and my mom went to share the sp... read more
Business response:
Hello Nina. We would like to apologize for the unprofessional ism you experience on your recent visit. The happiness of our guests is our number one priority and we are sorry to hear that we did not provide you with a once in a lifetime moment for you and your mother. We take matters like these very seriously and would love the chance to talk with you further to address these concerns. If you are interested please contact us at dbcares@dbi.com (Subject attn: city/location) Thank you, April B.
Lots of selection for bridesmaid but the consultant we had was rude and not helpful. She kept commenting about how my bridesmaids needed bigger sizes in a very insensitive way, we asked her to pull different sizes and types of dresses and she would walk away and come back with nothing and didn’t ask any questions about what we were looking for. Super glad I didn’t get my wedding dress there.
Business response:
Hello Lee'al, we are so sorry to hear that you are disappointed with your visit with us. Here at David's, we pride ourselves on providing exceptional customer service. It doesn't seem as if we met that standard with you. We will reach out to the store to share your frustrations. We would love to have you back to provide you with a much better experience. Thank you, Steven E
Love the David’s bridal store tons to choose from! But the staff are very rude and act annoyed and also don’t seem to know what there doing.
Business response:
Hello Darian, While we are happy to hear that you enjoyed our store and selection, we are so sorry we didn't give you the exceptional experience you deserve. We would love to have you back so we can give you the service we pride ourselves on. Please email us at dbcares@dbi.com(Attn:BrittianyD) so we can discuss further. Best, BrittianyD.
Dresses are pretty but they have the WORST service on the phone, receptionist are rude, hang up on you even when they know you need to speak with them. Will not recommend them ever.
Business response:
Hello Carolina. We would like to apologize for the unprofessional-ism you experience while communicating with the store via telephone. Your feedback has been shared with the appropriate teams, we will address with our store management team. If you need further assistance please do not hesitate to reach us at dbcares@dbi.com. Thank you, DBI.
Horrible help. Dirty and broken dresses. They didn’t have much sizes to try on. Plus our lady ordered the wrong dress for all 6 of my bridesmaids. Everyone makes mistakes,but she was no help from the start.
Business response:
Hello Temisha, we are so sorry to hear of the frustrations we have caused you. We strive to provide all of our guest with a memorable experience and we are so disappointed to know that we did not provide that for you and your party. We will be sure to share your experience with our executive team, so that we can minimize the mistakes that we make. Thank you for taking the time to share your experience with us, Steven E.
Went in with one of my bridesmaids to browse their selection of bridesmaid dresses. The man working the counter told me that “it would be a while” before she could try anything on because the rooms were filled. He then asked another staff member if she could take us under her wing and she reluctantly agreed. We did not ever request any assistance, although she was clearly bothered by us being there. We browsed their selection of bridesmaid dresses and my mom picked a few out to try for herself. When approaching a fitting roo... read more
Business response:
Hello Hannah. We are very sorry that your recent visit to our store resulted in you feeling frustrated. We want every guest to feel special and well taken care of. We did not accomplish that for you and we apologize. We will be sure to share your concerns with our management team, so we can make the proper corrections. We would love to have you and your party back to provide you with a much better experience. If you would like to contact us at dbcares@dbi.com(Attn:Steven E) to ensure you have the best experience on your next... read more
the front office staff was very rude and seemed inconvenienced by my call. I needed to order a dress and ship it to a closer store for the wedding. they said it was impossible to ship to another store, but I could ship to my home. I said let's do that, they were offering free shipping. they said I would have to pay the shipping fee. I spoke to the manager who was just as rude and spoke over me and raised her voice several times. the call ended when the manager slammed the phone in my ear. won't be doing business with them ag... read more
Business response:
Hello Ashley. We are shocked to hear about your experience and would like to apologize. However, we do charge a shipping fee to have the dressed shipped from the store to your home. We do not ship gowns from store to store. We want to thank you for taking the time to provide us with this feedback. We appreciate it immensely, as it allows us re-evaluate current policies and procedures so that we can make the proper adjustments to ensure better customer service for the future. We will be sure to share your concerns regarding t... read more
I scheduled an appointment and was 10min early. I wasn't helped until 15 min after my appointment time. The staff member who was assigned to me could not meet my needs. I needed a white special occasions dress and the dress I was interested in was a bridal look. I was reassigned to another staff member. However she was helping a bride and didn't have much time for me. I understood, I was dumped on her in the middle of appointments that were already on her schedule. She did the best she could but she wasn't very attentive. I ... read more
Business response:
Hello Darralyn, we’re so sorry that your recent visit to our Ontario store was disappointing. Please know that we value the feedback that we receive from our customers, as it allows us to improve the service that we offer. We’d like to connect you with our Corporate Customer Service team so that we may address your concerns. Please email DBCares@dbi.com ATTN: Jessica H in the subject line with your daytime phone number and info about your experience. We look forward to hearing from you. Thank you, Jessica H.
We bought our daughter’s dress in San Diego and had her fitting scheduled in Reno. She received her dress fairly quickly and went in for a fitting. Didn’t like the fit, so they ordered another size. She received new size, went in for fitting, still not right. Ordered another size, went in for fitting, still not right! They ordered one more time, way too big, so that they could just alter it to her size because now we were running out of time. They get the dress and she went in for alterations about a week before the wedding!... read more
Business response:
Hello Jennifer, we’re sorry your daughter had problems with our alterations team. Can you please email these details to DBCares@dbi.com (Subject: Attn. Jessica H.) so that our team can assist you in resolving this matter? We look forward to helping you out. Best wishes, Jessica H.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,098 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.