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David's Bridal Corporate Office
- Retail
- King of Prussia, PA
About this business
Location details
630 Allendale Road, Suite 250, King of Prussia, PA, 19406, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:30 a.m. to 9:00 p.m. | |
| Tue | 10:30 a.m. to 9:00 p.m. | |
| Wed | 10:30 a.m. to 9:00 p.m. | |
| Thu | 10:30 a.m. to 9:00 p.m. | |
| Fri | 10:30 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 7:30 p.m. | |
| Sun | 10:30 a.m. to 7:30 p.m. |
My niece went in to look for a wedding dress today. Her consultant was Jessie. She was rude and negative the entire appointment. She did not listen to what my niece wanted but instead told her why she couldn't have certain things. If anyone in our group had a question or didn't like the dress, she was hateful and defensive toward us. She pulled dresses no one asked her to (not anything she was interested in) and then questioned why my niece was trying them on if she didn't like them. Well, she was trying them on because YOU ... read more
Business response:
Hello Autumn. We are deeply sorry for deeply sorry for negative experience your niece had during your visit. At David's Bridal we strive to create a wonderful experience for all of our guests and we did not live up to that standard for you. We are truly sorry we offended her during your recent visit and will be sure to address your concerns with our management team. It is not our intention to upset her and we will assure you that our team will be using your feedback in training and coaching to ensure better customer service ... read more
Hailey is truly AMAZING!!!! She went above and beyond! She was caring and patient. Haliey not only helped me one but 3 different times!! Ask for HALIEY you will not be disappointed!
Business response:
Thank you so much for your kind words, Manda. We really appreciate you taking the time out to share your experience with us. Cheers, David's Bridal
Not very kind. Our appointment started late, the woman helping us, Jessie, was rushing us and did not listen to the brides likes and dislikes. She acted as though we were a waste of time and was not kind to the brides group. Everything that the bride or family mentioned that they didn’t like or had a question about she was very defensive about the dress and seemed to be pressuring the bride to buy. Not somewhere I would recommend.
Business response:
Hello Zoe. We are deeply sorry that you felt pressured during your recent visit to our store. We want every guest to fully enjoy their time with us, and apologize that you were not able to do so. Thank you for sharing your feedback. We will be sure to address this with our management team so that we can grow from this experience. Thank you, April B.
Worst. Customer Service. EVER! Had an appointment for mother of the bride dresses and was basically told look for yourself - we can’t help you. WTF!?! What was the point in making an appointment. This wasn’t the first time this has happened. Made an appointment for bridesmaids dresses and was placed with a woman who was double booked. Which would be okay if it wasn’t the slowest day ever. I am ASHAMED that I sent my bridesmaids to do business with David’s Bridal.
Business response:
Hello Jess, we sincerely apologize that your experience with us was less than satisfactory. We are working with the store to construct a better means of assistance with appointments during our busy seasons. Our team want to make sure that each customer time is valued. Thank you again for your feedback, we will be sure to correct this to ensure a better experience in the future. Thank you, April B.
Called to find out if they have a dress in the store and was asked if I could Hold...it’s been almost 15 minutes and NO ONE has picked up!!! I’ll shop elsewhere! So much for “Customer Service”!! Disappointed 😔
Business response:
Hello Laura, we are so sorry to hear that our team has disappointed you, and we appreciate you taking the time to share this feedback so that we can assist our team in correcting these issues. If you would be willing to give us another chance or would like to discuss any issues further, please email us at dbcares@dbi.com (Subject: Attn. Jessica H). Best wishes, Jessica H.
I have been attempting to schedule a fitting/alterations appointment for two days straight, only to be hung up on each time, totaling 4 times. And then to sit perpetually on hold. Considering the bride and myself are both military and are trying to travel to your location to follow up on our purchases with you, I am disappointed at how difficult this is. We grew up in the area, my sister is getting married in the area, so we thought we'd give you our business. But I will take my dress to be altered at a place here in NY. Tha... read more
Business response:
Hello Kay. We are truly sorry for making this process more difficult for you. We want our stores to be providing great service both in store and over the phone. If you still need assistance in this matter please reach out to us at Dbcares@dbi.com (Attn.Ellice/PlymouthMeeting). Thank you, Ellice J.
I will NEVER shop at David’s Bridal in St. Clairsville ever again, and I honestly do not recommend it for anyone else either. We ordered bridesmaids dresses from there and started ordering them in December. Once all of the dresses came in, it looked like every bridesmaid had hard nipples, which they didn’t, it was the seam in the dress. However, David’s Bridal said they would fix the dresses, they “fixed” them and sent them back to the girls and they looked just as bad as before. So, I returned all of the dresses and asked f... read more
I picked a dress I loved and it was ordered in a size that was way too big for me. I tried on a smaller dress size that needed to be taken in still but a larger dress was still ordered. When the dress came in it was so large it could not be altered and I was told that I could not return it for a refund. I had to exchange it for something equal or greater value and I had no dress and my wedding was in two weeks. I settled for another dress and made the exchange. They pinned it up to make alterations where I expressed concern ... read more
Business response:
Hello Katherine, we are so sorry for the care and service you received during your time with our team. We value you as a customer and we are truly sorry that was not displayed during your visits with our store team. We understand this is an exciting and special time for brides and families and do not take this feedback lightly. Thank you for taking the time to provide your feedback, we appreciate you taking the time so we may grow, train, and become a better place for future brides and customers. Best Wishes, BrittianyD.
I have never had a good experience here. One time I went just to browse and look around to see if there were any bridesmaids gifts or robes I wanted to buy. The women inside the store seemed very aggravated/put off because I didn’t make an appointment. I went there again today on a short break just to browse, and once again, they were trying to get all of my information and sign me up for their list. I repeatedly said I only had a short break and I just wanted to look around. Then, after I purchased something that was clearl... read more
Business response:
Hello Cheryl. We would like to apologize for the experiences that you've had with our store. We want to be kind and accommodating to all of our guests. While we are a final sale store, we want to communicate this in a professional way. We are sorry for failing to accomplish this and will work to improve. Thank you, DBI.
Frequently asked questions about David's Bridal Corporate Office
How is David's Bridal Corporate Office rated?
David's Bridal Corporate Office has a 4.7 star rating with 1,039,077 reviews.
When is David's Bridal Corporate Office open?
David's Bridal Corporate Office is open now. It will close at 9:00 p.m.